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Compare Salesforce Service Cloud, UseResponse, and ServiceNow

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Enterprise Package
$3000+
per solution
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Cloud
$15
per agent, per month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Self-Hosted
$899
one-time fee
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Cloud
$15per agent, per month
Self-Hosted
$899one-time fee
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.4
Ease of Use
Ease of Use
8.0
9.3
7.4
Ease of Setup
Ease of Setup
7.5
9.2
7.2
Ease of Admin
Ease of Admin
8.0
9.2
7.8
Quality of Support
Quality of Support
8.1
9.9
7.9
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.8
Meets Requirements
Salesforce Service Cloud
8.5
UseResponse
9.0
ServiceNow
8.4
Ease of Use
Salesforce Service Cloud
8.0
UseResponse
9.3
ServiceNow
7.4
Ease of Setup
Salesforce Service Cloud
7.5
UseResponse
9.2
ServiceNow
7.2
Ease of Admin
Salesforce Service Cloud
8.0
UseResponse
9.2
ServiceNow
7.8
Quality of Support
Salesforce Service Cloud
8.1
UseResponse
9.9
ServiceNow
7.9
Ease of Doing Business With
Salesforce Service Cloud
8.4
UseResponse
9.8
ServiceNow
8.1
Product Direction (% positive)
Salesforce Service Cloud
7.8
UseResponse
10.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.7%
40.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
46.7%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.4%
13.3%
78.8%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.0%
Enterprise
34.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
14.9%
Information Technology and Services
25.0%
Information Technology and Services
27.6%
 
Computer Software
14.2%
Semiconductors
10.0%
Hospital & Health Care
7.5%
 
Internet
8.1%
Internet
10.0%
Higher Education
7.5%
 
Hospital & Health Care
3.6%
Higher Education
10.0%
Computer Software
6.7%
 
Financial Services
3.4%
Financial Services
10.0%
Financial Services
6.1%
 
Other
55.9%
Other
35.0%
Other
44.5%
Salesforce Service Cloud
Information Technology and Services
14.9%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

UseResponse
Most Helpful Favorable Review
Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Most Helpful Critical Review
G2 User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Salesforce Service Cloud

Videos

 

Happy customers. Let’s make them happier with Service Cloud.

No videos providedNo videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

UseResponse
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
UseResponse
No downloads provided
ServiceNow
No downloads provided
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