Compare Salesforce Service Cloud Software and Stonly 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$124.00 Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Stonly. Users appreciate its flexibility to adapt to various business needs, with one reviewer noting how it helps store information from different vendors efficiently.
- Users say that Stonly stands out for its intuitive design and ease of use, making it a favorite among small businesses. Reviewers highlight its ability to easily update and maintain guides, ensuring that clients are always informed about new features.
- According to verified reviews, Salesforce Service Cloud offers a more comprehensive support experience, with users praising its user-friendly interface and quick implementation process. One user mentioned that it doesn’t take long to get accustomed to the platform, which is a significant advantage for teams looking to onboard quickly.
- Reviewers mention that while Stonly is user-friendly, it may not meet the complex needs of larger organizations as effectively as Salesforce Service Cloud. Users appreciate Stonly's customization options, but some feel it lacks the depth required for more extensive customer service operations.
- G2 reviewers highlight that Salesforce Service Cloud's robust features, such as its customer and contacts database, provide a solid foundation for managing customer interactions. Users find it extremely helpful for organizing and accessing information, which enhances their overall service delivery.
- Users report that Stonly's integration capabilities are a strong point, allowing for seamless connections with other tools. One reviewer noted the benefit of integrating their QA form directly into Stonly, which streamlines their workflow and reduces the need to switch between applications.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
9.2
105
Ease of Use
8.4
5,383
9.0
105
Ease of Setup
7.9
4,139
8.7
83
Ease of Admin
8.2
1,536
9.0
84
Quality of Support
8.3
2,573
9.2
93
Has the product been a good partner in doing business?
8.7
1,517
9.3
81
Product Direction (% positive)
8.3
2,753
9.5
102
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.5
11
8.4
1208
|
Verified
8.8
10
8.3
1249
|
Verified
9.6
13
8.3
1161
|
Verified
8.3
8
8.1
985
7.9
8
7.9
1171
|
Verified
8.5
11
8.3
1153
|
Verified
7.6
9
8.5
1047
|
Verified
8.7
10
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
9.3
14
8.6
1210
|
Verified
8.3
11
8.1
852
8.3
8
8.0
810
|
Verified
7.0
5
8.1
769
6.7
6
Platform
7.8
555
|
Verified
8.6
6
8.3
819
|
Verified
8.7
19
8.6
694
|
Verified
9.5
16
8.3
620
|
Verified
8.6
14
8.2
1150
|
Verified
7.3
13
8.2
1167
|
Verified
7.7
14
Administration
8.8
229
9.1
13
8.8
228
9.0
12
8.7
225
9.3
15
Knowledge Management
8.8
220
9.4
24
8.6
212
9.6
16
8.5
210
8.9
16
Compliance
8.7
228
9.3
18
8.7
225
9.2
15
8.6
225
9.2
16
8.6
222
9.1
15
Customer Support
8.1
211
9.2
14
8.2
204
9.2
13
8.0
193
9.5
18
Data Security
8.6
217
9.1
13
8.7
218
8.7
14
9.0
219
9.0
17
9.1
219
8.8
13
Administration
8.6
210
8.8
15
8.9
211
9.5
19
8.9
215
9.7
18
Generative AI
7.5
149
8.3
9
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Knowledge Pages
Not enough data
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Knowledge Dissemination
Not enough data
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
9.0
7
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
8.7
19
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
9.5
7
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
7.9
20
Self-Service Experience
8.6
593
9.1
47
8.3
579
8.5
43
8.3
528
6.9
25
8.0
214
8.5
30
8.4
224
8.9
40
Self-Service Platform
8.4
223
8.7
48
8.6
229
8.1
42
7.6
199
6.2
32
8.5
215
8.1
41
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Stonly are categorized as Digital Customer Service Platforms, Contact Center Knowledge Base, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Stonly is categorized as Knowledge Base
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Stonly has no discussions with answers
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