Compare Salesforce Service Cloud Software and Sprout Social 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Starting at $79.00 1 user/per month (billed annually)
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,316)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSprout Social
Star Rating
(6,411)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 1 user/per month (billed annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in user experience, particularly with its intuitive setup and scheduling features. Users appreciate how quickly they can learn the platform, often noting that it only takes a few hours to get comfortable with its functionalities.
- Users say Salesforce Service Cloud offers great flexibility, allowing businesses to customize the platform to meet their specific needs. This adaptability is highlighted by reviewers who mention the ease of storing and managing contacts from various vendors.
- Reviewers mention that Sprout Social's social listening capabilities are a standout feature, enabling users to monitor messages, mentions, and keywords effectively. This proactive approach helps users identify trends or potential crises before they escalate.
- According to verified reviews, Salesforce Service Cloud is praised for its user-friendly interface, which makes it easy for new users to get accustomed to the system without a steep learning curve. This is a significant advantage for teams looking to onboard quickly.
- G2 reviewers highlight that Sprout Social provides valuable reporting tools, with users finding the reports and graphs particularly helpful for presentations. This feature enhances the platform's usability for teams that need to analyze and share social media performance data.
- Users report that while both platforms have strong support, Sprout Social receives slightly higher marks for customer service, with users noting the helpfulness of their support team when issues arise, which can be crucial for maintaining smooth operations.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Sprout Social
Essentials
Starting at $79.00
1 user/per month (billed annually)
Created for social media professionals focused on simplifying publishing workflows.
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
2,839
8.5
5,429
Ease of Use
8.4
5,448
8.8
5,489
Ease of Setup
7.9
4,202
8.7
3,844
Ease of Admin
8.2
1,559
8.8
2,245
Quality of Support
8.3
2,615
8.6
4,845
Has the product been a good partner in doing business?
8.7
1,540
8.7
2,211
Product Direction (% positive)
8.3
2,788
8.9
5,313
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1224
|
Verified
Not enough data
8.4
1269
|
Verified
Not enough data
8.3
1180
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1064
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.7
180
Not enough data
Agentic AI - Help Desk
8.6
74
Not enough data
8.5
66
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
Not enough data
8.6
1215
|
Verified
Not enough data
8.2
861
Not enough data
8.0
809
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
557
|
Verified
Not enough data
8.3
822
|
Verified
Not enough data
8.6
699
|
Verified
Not enough data
8.3
639
|
Verified
Not enough data
8.2
1159
|
Verified
Not enough data
8.3
1176
|
Verified
Not enough data
Social Analytics
Not enough data
7.7(won by default)
2977
Not enough data
7.8(won by default)
3155
Not enough data
8.8(won by default)
3377
Not enough data
7.2(won by default)
2600
Not enough data
7.0(won by default)
2606
Not enough data
7.3(won by default)
2369
Not enough data
7.1(won by default)
2307
Reports & Dashboards
Not enough data
8.1(won by default)
3227
Not enough data
8.5(won by default)
3270
Not enough data
8.5(won by default)
3126
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
893
Not enough data
6.3(won by default)
890
Not enough data
6.2(won by default)
879
Not enough data
6.3(won by default)
887
Not enough data
6.3(won by default)
892
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Content & Collaboration
Not enough data
8.9
3215
Not enough data
7.9
2925
Not enough data
8.2
3024
Not enough data
8.0
2909
Not enough data
8.3
3011
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4376
Not enough data
8.9
4412
Not enough data
8.1
3824
Not enough data
8.5
4238
Not enough data
Feature Not Available
Not enough data
7.9
2911
Not enough data
7.5
2493
Agentic AI - Social Media Management
Not enough data
6.2
1064
Not enough data
6.4
1054
Not enough data
6.6
1070
Not enough data
6.5
1046
Not enough data
6.4
1037
Not enough data
6.4
1038
Not enough data
6.5
1038
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Monitoring & Listening
Not enough data
8.5
1907
Not enough data
7.0
1432
Not enough data
8.1
1230
Not enough data
7.9
1196
Not enough data
7.7
1168
Not enough data
7.8
1192
Agentic AI - Social Media Listening Tools
Not enough data
6.4
386
Not enough data
6.5
396
Not enough data
6.4
386
Not enough data
6.4
387
Not enough data
6.5
387
Data Management & Analysis
Not enough data
7.5
1212
Not enough data
8.6
1995
Not enough data
8.1
1230
Not enough data
7.8
1128
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.3
144
Not enough data
Automation
8.3
152
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.4
139
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
Not enough data
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
Not enough data
Self-Service Experience
8.6
597
Not enough data
8.3
580
Not enough data
8.3
529
Not enough data
8.0
216
Not enough data
8.4
227
Not enough data
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
Not enough data
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9
56
7.1
865
8.1
56
7.0
850
Process
8.6
246
8.4
1468
8.6
266
7.9
1247
8.3
227
7.7
1008
Channels
8.8
275
Feature Not Available
8.4
250
8.9
1522
8.5
233
Feature Not Available
8.6
234
Feature Not Available
8.6
216
Feature Not Available
Insight
8.6
232
7.4
1125
8.8
267
8.4
1433
8.5
206
Feature Not Available
8.7
254
Feature Not Available
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Sprout Social are categorized as Social Customer Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.2%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.7%
Financial Services
3.2%
Other
60.9%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Is there a place of education for users?
7 Comments
BR
General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:...Read more
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