Compare Salesforce Service Cloud Software and Sprinklr Social 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (48.8% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$2,800.00 1 User Per Year
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,264)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSprinklr Social
Star Rating
(1,202)4.1 out of 5
Market Segments
Enterprise (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in overall user satisfaction, boasting a higher G2 Score compared to Sprinklr Social. Users appreciate its powerful AI capabilities that enhance real-time context, allowing agents to resolve issues more efficiently.
- Users say that Sprinklr Social shines in its reporting features, with one reviewer highlighting how it saves time by providing quick access to reliable data across all social media channels. This capability helps teams make informed decisions based on clear insights.
- According to verified reviews, Agentforce Service is noted for its ease of use and configuration, making it a favorite among users who value a seamless setup process. Reviewers mention that the initial implementation was straightforward, which is a significant advantage for teams looking to get started quickly.
- Reviewers mention that while Sprinklr Social offers robust features for monitoring customer sentiment and trends, some users find it challenging to match their specific workflow needs, indicating potential configuration hurdles that could impact usability.
- Users highlight that Agentforce Service's integration with Salesforce data is a game-changer, allowing for automation of routine tasks and enhancing overall productivity. This integration is particularly beneficial for businesses managing multiple areas, from sales to support.
- G2 reviewers note that while Sprinklr Social has strong social media management capabilities, it faces challenges in areas like support quality and ease of administration compared to Agentforce Service, which consistently receives praise for its responsive support and user-friendly admin features.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Sprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Sprinklr Social
Free Trial is available
Ratings
Meets Requirements
8.6
2,818
8.1
978
Ease of Use
8.4
5,410
7.5
1,007
Ease of Setup
7.9
4,165
7.0
601
Ease of Admin
8.2
1,549
7.3
436
Quality of Support
8.3
2,594
7.7
930
Has the product been a good partner in doing business?
8.7
1,529
8.0
421
Product Direction (% positive)
8.3
2,768
7.9
958
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1212
|
Verified
Not enough data
8.3
1254
|
Verified
Not enough data
8.3
1166
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1051
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
66
Not enough data
8.4
60
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1022
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
855
Not enough data
8.0
809
|
Verified
Not enough data
8.1
768
Not enough data
Platform
7.8
554
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.2
1169
|
Verified
Not enough data
Social Analytics
Not enough data
7.1(won by default)
363
Not enough data
Feature Not Available
Not enough data
8.2(won by default)
439
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1(won by default)
223
Not enough data
7.1(won by default)
232
Reports & Dashboards
Not enough data
8.1(won by default)
445
Not enough data
8.0(won by default)
442
Not enough data
8.2(won by default)
437
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.4(won by default)
39
Not enough data
6.5(won by default)
39
Not enough data
6.2(won by default)
38
Not enough data
6.0(won by default)
38
Not enough data
6.5(won by default)
38
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
123
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Content & Collaboration
Not enough data
8.5
345
Not enough data
8.0
331
Not enough data
7.6
310
Not enough data
7.9
333
Not enough data
7.9
344
Not enough data
7.3
236
Social Management
Not enough data
8.2
573
Not enough data
8.5
550
Not enough data
Feature Not Available
Not enough data
8.3
576
Not enough data
7.3
419
Not enough data
7.4
243
Not enough data
7.3
202
Agentic AI - Social Media Management
Not enough data
6.5
57
Not enough data
6.6
55
Not enough data
6.6
61
Not enough data
6.3
55
Not enough data
6.5
55
Not enough data
6.4
53
Not enough data
6.4
52
Collection
Not enough data
Feature Not Available
Not enough data
7.4
47
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
56
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
7.2
10
Not enough data
7.3
10
Moderation
Not enough data
7.8
48
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
46
|
Verified
Use Cases
Not enough data
7.5
46
|
Verified
Not enough data
7.6
45
|
Verified
Not enough data
8.1
52
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
|
Verified
Not enough data
8.3
54
|
Verified
Not enough data
7.3
45
|
Verified
Display Options
Not enough data
7.1
44
|
Verified
Not enough data
Feature Not Available
Not enough data
7.2
52
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Content Sharing
Not enough data
7.4
30
Not enough data
7.9
30
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Platform
Not enough data
6.6
27
Not enough data
6.3
29
Not enough data
7.3
28
Not enough data
7.2
27
Agentic AI - Employee Advocacy
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
104
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Monitoring & Listening
Not enough data
8.2
405
Not enough data
7.0
334
Not enough data
8.3
158
Not enough data
8.2
159
Not enough data
7.5
156
Not enough data
7.5
147
Agentic AI - Social Media Listening Tools
Not enough data
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Data Management & Analysis
Not enough data
7.1
365
Not enough data
8.3
406
Not enough data
7.9
158
Not enough data
7.7
149
Content
Not enough data
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Engagement
Not enough data
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Analytics
Not enough data
Feature Not Available
Not enough data
8.3
53
Not enough data
7.9
51
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
146
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
135
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9
54
6.9
133
8.0
54
Feature Not Available
Process
8.6
244
8.2
266
8.6
264
7.7
243
8.3
225
8.2
248
Channels
8.8
273
7.5
196
8.4
248
8.7
279
8.5
231
7.5
189
8.6
232
6.8
177
8.6
214
7.3
185
Insight
8.6
230
7.6
199
8.8
265
8.4
276
8.5
204
7.9
223
8.7
252
7.7
233
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Sprinklr Social are categorized as Social Customer Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Marketing and Advertising
14.6%
Information Technology and Services
6.0%
Retail
4.7%
Financial Services
4.4%
Consumer Services
4.2%
Other
66.1%
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