Compare Salesforce Service Cloud vs SnapEngage

See this
comparison of Salesforce Service Cloud vs. SnapEngage
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,630 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Essentials
From $16
per user / per month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Professional
From $26
per user / per month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Enterprise
From $40
per user / per month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
8.1
9.2
Ease of Setup
Ease of Setup
7.6
8.8
Ease of Admin
Ease of Admin
8.0
8.8
Quality of Support
Quality of Support
8.1
9.1
Ease of Doing Business With
Ease of Doing Business With
8.4
9.4
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
Meets Requirements
Salesforce Service Cloud
8.5
SnapEngage
8.6
Ease of Use
Salesforce Service Cloud
8.1
SnapEngage
9.2
Ease of Setup
Salesforce Service Cloud
7.6
SnapEngage
8.8
Ease of Admin
Salesforce Service Cloud
8.0
SnapEngage
8.8
Quality of Support
Salesforce Service Cloud
8.1
SnapEngage
9.1
Ease of Doing Business With
Salesforce Service Cloud
8.4
SnapEngage
9.4
Product Direction (% positive)
Salesforce Service Cloud
7.8
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.6
SnapEngage
8.7
Searchable Articles
Salesforce Service Cloud
8.3
SnapEngage
8.3
Community Forums
Salesforce Service Cloud
8.3
SnapEngage
Not enough data available
Interactive FAQs & Forums
Salesforce Service Cloud
8.1
SnapEngage
Not enough data available
Communication
Pop-up Chat
Salesforce Service Cloud
8.6
SnapEngage
9.0
Notifications
Salesforce Service Cloud
8.4
SnapEngage
8.3
Targeted Emails
Salesforce Service Cloud
8.5
SnapEngage
7.6
In-App Messaging
Salesforce Service Cloud
8.7
SnapEngage
8.0
Interaction
Web Portals
Salesforce Service Cloud
8.4
SnapEngage
8.8
Forum to Reponse
Salesforce Service Cloud
8.4
SnapEngage
8.6
Tickets and Tagging
Salesforce Service Cloud
8.6
SnapEngage
8.7
Live Chat
Salesforce Service Cloud
8.3
SnapEngage
9.8
Internal Use
Customization
Salesforce Service Cloud
8.2
SnapEngage
8.1
Conversation Archiving
Salesforce Service Cloud
8.5
SnapEngage
8.1
Lead Development
Salesforce Service Cloud
8.4
SnapEngage
8.2
Knowledge Base
Salesforce Service Cloud
8.1
SnapEngage
8.3
Team Inbox
Salesforce Service Cloud
8.7
SnapEngage
7.4
Customer Profiles
Salesforce Service Cloud
8.6
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.7%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.2%
9.3%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.2%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Information Technology and Services
14.2%
Information Technology and Services
14.0%
 
Computer Software
14.0%
Computer Software
13.2%
 
Internet
7.5%
Financial Services
5.4%
 
Non-Profit Organization Management
3.3%
Insurance
4.7%
 
Hospital & Health Care
3.2%
Telecommunications
3.9%
 
Other
57.8%
Other
58.9%
Salesforce Service Cloud
Information Technology and Services
14.2%
Computer Software
14.0%
Internet
7.5%
Non-Profit Organization Management
3.3%
Hospital & Health Care
3.2%
Other
57.8%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Aubree G.
User

the layout isn't always aesthetically pleasing

 
Salesforce Service Cloud
Most Helpful Favorable Review
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Screenshots

 
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Videos

 

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

SnapEngage
No videos provided

Downloads

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