Compare Salesforce Service Cloud Software and monday Work Management 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (61.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$12.00 3 Seats Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansmonday Work Management
Star Rating
(15,103)4.7 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansAgentforce Service (formerly Salesforce Service Cloud) vs monday Work Management
When assessing the two solutions, reviewers found monday Work Management easier to use, set up, and administer. Reviewers also preferred doing business with monday Work Management overall.
- Reviewers felt that monday Work Management meets the needs of their business better than Agentforce Service (formerly Salesforce Service Cloud).
- When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of monday Work Management over Agentforce Service (formerly Salesforce Service Cloud).
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
9.0
12,425
Ease of Use
8.4
5,383
9.1
12,695
Ease of Setup
7.9
4,139
8.8
7,285
Ease of Admin
8.2
1,536
9.1
5,484
Quality of Support
8.3
2,573
8.9
9,877
Has the product been a good partner in doing business?
8.7
1,517
9.1
5,297
Product Direction (% positive)
8.3
2,753
9.5
12,062
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Tasks
Not enough data
9.3
7347
|
Verified
Not enough data
9.3
7346
|
Verified
Not enough data
9.2
7360
|
Verified
Not enough data
9.1
7127
|
Verified
Not enough data
8.4
6481
Not enough data
8.3
6286
Not enough data
8.9
7093
|
Verified
Not enough data
8.6
6575
Projects
Not enough data
9.1
6532
|
Verified
Not enough data
8.8
5968
|
Verified
Not enough data
8.2
5562
|
Verified
Not enough data
8.4
6158
|
Verified
Not enough data
8.7
6412
|
Verified
Not enough data
8.0
5477
|
Verified
Not enough data
8.4
5665
Not enough data
8.5
6033
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5433
|
Verified
Not enough data
8.2
5132
|
Verified
Resource Management
Not enough data
8.2
5639
|
Verified
Not enough data
8.4
5788
|
Verified
Not enough data
8.7
6135
|
Verified
Project Monitoring
Not enough data
8.2
5103
|
Verified
Not enough data
8.3
5381
|
Verified
Not enough data
8.8
6303
|
Verified
Generative AI
Not enough data
7.2
2767
Not enough data
7.2
2747
Agentic AI - Project Management
Not enough data
6.7
606
Not enough data
6.9
604
Not enough data
6.8
612
Not enough data
6.7
601
Not enough data
6.7
599
Not enough data
6.7
598
Not enough data
6.7
601
Portfolio Management
Not enough data
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Project Management
Not enough data
8.4
797
Not enough data
8.8
793
Not enough data
8.2
775
Resource Management
Not enough data
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Data & Analytics
Not enough data
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Strategy - Project and Portfolio Management
Not enough data
7.4
711
Not enough data
8.3
703
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Setup
Not enough data
8.9
4490
Not enough data
8.9
4621
Not enough data
8.4
4264
Not enough data
8.9
4803
Management
Not enough data
8.8
4469
Not enough data
8.4
3823
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1884
Agentic AI - Workflow Management
Not enough data
6.6
325
Not enough data
6.7
326
Not enough data
6.7
321
Not enough data
6.6
320
Not enough data
6.7
322
Not enough data
6.6
323
Not enough data
6.7
325
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Tasks
Not enough data
9.3
1272
Not enough data
9.0
1229
Not enough data
9.1
1249
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1229
Not enough data
9.0
1260
Not enough data
9.0
1230
Planning
Not enough data
9.0
1269
Not enough data
8.6
1221
Not enough data
8.7
1202
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
791
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Task Creation
Not enough data
9.3
6651
Not enough data
9.2
6711
Not enough data
9.0
6531
Not enough data
8.5
5761
Task Management
Not enough data
9.1
6462
Not enough data
9.2
6600
Not enough data
8.5
5812
Not enough data
8.7
5868
Generative AI
Not enough data
7.2
2677
Not enough data
7.2
2678
Automation
Not enough data
9.0
5162
Not enough data
8.9
5303
Not enough data
8.5
4611
Administration
Not enough data
8.6
4907
Not enough data
8.7
4635
Not enough data
9.3
4956
Project management
Not enough data
9.3
5295
Not enough data
8.6
4731
Not enough data
9.1
5051
Not enough data
8.9
4901
Not enough data
8.9
4834
Not enough data
Feature Not Available
Not enough data
8.9
5154
Workload
Not enough data
8.6
4588
Not enough data
9.0
5059
Not enough data
8.8
4657
Not enough data
8.6
4507
Communication & Collaboration
Not enough data
8.6
4639
Not enough data
8.6
4705
Not enough data
9.2
5106
Cost Management
Not enough data
8.2
3961
Not enough data
8.3
4057
Not enough data
8.0
3798
Integration
Not enough data
8.2
3852
Not enough data
8.0
3983
Not enough data
8.0
3782
Generative AI
Not enough data
7.3
2111
Not enough data
7.4
2121
Agentic AI - Work Management
Not enough data
6.6
460
Not enough data
6.8
460
Not enough data
6.7
461
Not enough data
6.6
462
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4283
Not enough data
8.1
3755
Not enough data
Feature Not Available
Not enough data
8.2
3790
Content & Documents
Not enough data
8.8
4431
Not enough data
9.0
4570
Not enough data
8.6
4438
Not enough data
8.1
3747
Controls
Not enough data
8.6
4187
Not enough data
8.1
3630
Not enough data
8.8
4244
Not enough data
8.4
4151
Not enough data
8.1
3738
Project Management
Not enough data
9.4
4697
Not enough data
9.2
4613
Not enough data
9.2
4519
Not enough data
8.5
4151
Remote Collaboration
Not enough data
8.9
4226
Not enough data
9.0
4425
Not enough data
8.9
4339
Not enough data
7.6
3403
Generative AI
Not enough data
7.1
1891
Not enough data
7.2
1872
Agentic AI - Project Collaboration
Not enough data
6.6
336
Not enough data
6.6
331
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.5
2548
Not enough data
9.1
2936
Not enough data
8.2
2276
Client Invoicing
Not enough data
7.4
2016
Not enough data
7.0
1900
Not enough data
7.8
2016
Mobile Time Tracking
Not enough data
8.6
2518
Administration
Not enough data
8.4
2403
Not enough data
9.1
2728
Not enough data
9.0
2793
Not enough data
8.3
2316
Not enough data
9.0
2670
Platform
Not enough data
8.7
2512
Not enough data
8.2
2251
Not enough data
8.2
2193
Not enough data
9.0
2669
Not enough data
8.3
2386
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and monday Work Management share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Agents For Business Operations, AI Customer Support Agents, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.8%
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5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
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