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Compare Salesforce Service Cloud, Freshdesk, and HappyFox

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
8.9
Ease of Use
Ease of Use
8.0
8.8
9.3
Ease of Setup
Ease of Setup
7.5
8.6
8.9
Ease of Admin
Ease of Admin
8.0
8.7
9.1
Quality of Support
Quality of Support
8.1
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.6
9.3
Meets Requirements
Salesforce Service Cloud
8.5
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Salesforce Service Cloud
8.0
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Salesforce Service Cloud
7.5
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Salesforce Service Cloud
8.0
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Salesforce Service Cloud
8.1
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Salesforce Service Cloud
8.4
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Salesforce Service Cloud
7.8
Freshdesk
8.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Salesforce Service Cloud
8.1
Freshdesk
8.4
HappyFox
8.8
Response Automation
Salesforce Service Cloud
8.1
Freshdesk
8.5
HappyFox
8.9
SLA Management
Salesforce Service Cloud
8.0
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Salesforce Service Cloud
7.7
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Salesforce Service Cloud
8.1
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
Salesforce Service Cloud
8.3
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Salesforce Service Cloud
8.2
Freshdesk
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.5
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Salesforce Service Cloud
8.2
Freshdesk
8.6
HappyFox
8.8
Community Forums
Salesforce Service Cloud
8.3
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Salesforce Service Cloud
8.0
Freshdesk
8.5
HappyFox
Not enough data available
Communication
Pop-up Chat
Salesforce Service Cloud
8.5
Freshdesk
9.0
HappyFox
8.7
Notifications
Salesforce Service Cloud
8.3
Freshdesk
8.8
HappyFox
9.0
Targeted Emails
Salesforce Service Cloud
8.5
Freshdesk
8.9
HappyFox
7.3
In-App Messaging
Salesforce Service Cloud
8.6
Freshdesk
Not enough data available
HappyFox
9.2
Interaction
Web Portals
Salesforce Service Cloud
8.4
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Salesforce Service Cloud
8.4
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Salesforce Service Cloud
8.5
Freshdesk
8.8
HappyFox
9.3
Live Chat
Salesforce Service Cloud
8.3
Freshdesk
8.8
HappyFox
8.1
Internal Use
Customization
Salesforce Service Cloud
8.2
Freshdesk
8.0
HappyFox
8.3
Conversation Archiving
Salesforce Service Cloud
8.4
Freshdesk
Not enough data available
HappyFox
7.6
Lead Development
Salesforce Service Cloud
8.3
Freshdesk
Not enough data available
HappyFox
8.3
Knowledge Base
Salesforce Service Cloud
8.0
Freshdesk
8.9
HappyFox
8.0
Team Inbox
Salesforce Service Cloud
8.6
Freshdesk
8.9
HappyFox
8.3
Customer Profiles
Salesforce Service Cloud
8.5
Freshdesk
8.6
HappyFox
8.3
Communication Channels
Customer Portal
Salesforce Service Cloud
8.2
Freshdesk
8.6
HappyFox
8.9
Email to Case
Salesforce Service Cloud
8.5
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
Salesforce Service Cloud
7.9
Freshdesk
8.5
HappyFox
8.8
Social Integration
Salesforce Service Cloud
7.9
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Salesforce Service Cloud
8.0
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Salesforce Service Cloud
8.2
Freshdesk
8.0
HappyFox
8.1
Products and Version Tracking
Salesforce Service Cloud
8.0
Freshdesk
8.2
HappyFox
8.3
Call Scripting
Salesforce Service Cloud
7.9
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Salesforce Service Cloud
7.9
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Salesforce Service Cloud
8.0
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
Salesforce Service Cloud
8.2
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Salesforce Service Cloud
8.0
Freshdesk
8.4
HappyFox
8.5
Q&A
Salesforce Service Cloud
8.1
Freshdesk
8.6
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Salesforce Service Cloud
8.1
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
Salesforce Service Cloud
8.0
Freshdesk
7.8
HappyFox
8.3
Dashboards
Salesforce Service Cloud
8.0
Freshdesk
8.2
HappyFox
8.5
Platform
ITIL Compliance
Salesforce Service Cloud
8.2
Freshdesk
8.2
HappyFox
9.1
Mobile User Support
Salesforce Service Cloud
7.7
Freshdesk
8.1
HappyFox
7.3
Customization
Salesforce Service Cloud
8.2
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Salesforce Service Cloud
8.4
Freshdesk
8.5
HappyFox
8.7
Internationalization
Salesforce Service Cloud
8.0
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
Salesforce Service Cloud
8.2
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Salesforce Service Cloud
8.0
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.8%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
36.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.2%
11.0%
15.5%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.2%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
14.7%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Computer Software
14.2%
Computer Software
14.0%
Computer Software
12.2%
 
Internet
8.1%
Internet
5.9%
Higher Education
6.4%
 
Hospital & Health Care
3.6%
Education Management
3.7%
Real Estate
3.8%
 
Financial Services
3.4%
E-Learning
3.4%
Education Management
3.8%
 
Other
55.9%
Other
52.6%
Other
59.6%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 

Happy customers. Let’s make them happier with Service Cloud.

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Happy customers. Let’s make them happier with Service Cloud.

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HappyFox
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