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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (56.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$57.00 Per Month
Salesforce Sales Cloud
Star Rating
(25,245)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM Plus
Star Rating
(86)4.4 out of 5
Market Segments
Small-Business (56.6% of reviews)
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Zoho CRM Plus trails slightly at 8.2. Reviewers mention that Salesforce's robust features allow for better tracking and management of sales opportunities.
- Reviewers mention that Zoho CRM Plus offers superior Ease of Setup with a score of 8.2 compared to Salesforce's 7.8. Users on G2 appreciate Zoho's straightforward onboarding process, making it easier for small businesses to get started quickly.
- G2 users highlight that Salesforce Sales Cloud has a more comprehensive Sales Force Automation feature set, particularly in Contact & Account Management with a score of 8.8, while Zoho CRM Plus scores 8.5. Reviewers say that Salesforce's advanced capabilities help in managing customer relationships more effectively.
- Users say that Zoho CRM Plus shines in Email Marketing with a score of 8.2, compared to Salesforce's 7.9. Reviewers mention that Zoho's email marketing tools are user-friendly and integrate seamlessly with their CRM, enhancing campaign effectiveness.
- Reviewers mention that Salesforce Sales Cloud provides better Quality of Support with a score of 8.1, while Zoho CRM Plus scores 8.3. However, users on G2 report that Zoho's support is more accessible for small businesses, making it a preferred choice for those needing immediate assistance.
- Users report that Salesforce's Integrations are more extensive, particularly with Salesforce Integration scoring 8.8, compared to Zoho's 8.0. Reviewers say that the ability to connect with various applications enhances Salesforce's functionality, making it a powerful tool for larger organizations.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
8.8
13,754
8.6
72
Ease of Use
8.2
17,733
8.4
74
Ease of Setup
7.8
8,698
8.2
54
Ease of Admin
7.9
4,420
8.6
29
Quality of Support
8.1
11,994
8.4
67
Has the product been a good partner in doing business?
8.4
4,384
8.6
28
Product Direction (% positive)
8.2
13,428
9.0
69
Features by Category
Sales Force Automation
8.8
9426
|
Verified
8.6
50
|
Verified
8.3
6368
|
Verified
7.8
48
|
Verified
8.7
9146
|
Verified
8.2
49
|
Verified
8.3
9405
|
Verified
8.3
48
|
Verified
8.0
7290
|
Verified
8.1
44
|
Verified
8.2
7582
|
Verified
8.3
45
|
Verified
8.0
6728
|
Verified
8.3
44
|
Verified
8.1
6629
|
Verified
8.0
46
|
Verified
8.3
7381
|
Verified
8.4
45
|
Verified
Marketing Automation
8.0
6640
|
Verified
8.2
47
|
Verified
8.1
6964
|
Verified
8.3
47
|
Verified
8.5
7984
|
Verified
8.5
49
|
Verified
7.9
5404
8.2
44
|
Verified
Customer Support
8.3
6784
|
Verified
8.2
46
|
Verified
8.1
6359
|
Verified
8.0
51
|
Verified
8.2
6754
|
Verified
7.8
51
|
Verified
8.0
5473
|
Verified
7.5
47
|
Verified
8.2
5963
|
Verified
8.0
49
|
Verified
Reporting & Analytics
8.5
8907
|
Verified
8.5
50
|
Verified
8.5
9092
|
Verified
8.3
50
|
Verified
8.2
7403
|
Verified
8.3
46
|
Verified
Mobile & Social
7.9
5591
|
Verified
8.2
47
|
Verified
7.8
5223
|
Verified
8.1
47
|
Verified
7.7
6070
|
Verified
8.5
45
|
Verified
Platform
8.5
3565
|
Verified
8.7
34
|
Verified
8.5
3572
|
Verified
8.4
34
|
Verified
8.6
3597
|
Verified
8.4
35
|
Verified
8.4
2876
|
Verified
7.9
34
|
Verified
8.5
3148
|
Verified
8.0
35
|
Verified
8.1
3171
|
Verified
8.0
35
|
Verified
8.7
3571
|
Verified
8.6
36
|
Verified
8.1
3005
8.3
34
|
Verified
Integration
8.5
2581
|
Verified
8.4
35
|
Verified
8.5
3033
|
Verified
8.2
34
|
Verified
8.5
2874
|
Verified
8.1
33
|
Verified
Generative AI
7.6
864
8.1
27
Agentic AI - CRM
7.8
226
7.4
14
7.8
227
8.3
14
8.2
224
8.0
14
8.0
222
8.0
14
8.0
220
7.9
14
8.0
221
8.1
14
8.1
222
8.3
14
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
266
Not enough data
8.8
285
Not enough data
8.7
307
Not enough data
8.6
282
Not enough data
Organization
8.9
342
Not enough data
8.8
333
Not enough data
8.8
327
Not enough data
Performance Analysis
8.4
276
Not enough data
8.8
299
Not enough data
Sales Analysis
8.4
277
Not enough data
8.8
291
Not enough data
Generative AI
8.4
115
Not enough data
8.4
115
Not enough data
Agentic AI - AI Sales Assistant
9.2
19
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
18
Not enough data
9.5
19
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
Integrated Workflows
8.7
512
Not enough data
8.5
504
Not enough data
8.1
460
Not enough data
8.1
455
Not enough data
8.8
513
Not enough data
8.4
462
Not enough data
8.6
475
Not enough data
Repeatability and Reportability
8.4
477
Not enough data
8.7
495
Not enough data
8.7
491
Not enough data
8.3
477
Not enough data
7.7
411
Not enough data
AI and Automation
8.5
455
Not enough data
8.4
463
Not enough data
8.2
422
Not enough data
8.0
426
Not enough data
7.8
408
Not enough data
Generative AI
7.4
263
Not enough data
Agentic AI - Sales Engagement
8.2
82
Not enough data
8.4
82
Not enough data
8.5
80
Not enough data
8.3
82
Not enough data
8.3
82
Not enough data
8.2
82
Not enough data
8.5
81
Not enough data
Call Analytics
8.7
130
Not enough data
8.6
134
Not enough data
8.7
130
Not enough data
8.9
130
Not enough data
Agent Performance Management
8.7
139
Not enough data
8.7
123
Not enough data
8.8
140
Not enough data
Generative AI
8.2
55
Not enough data
Agentic AI - Conversation Intelligence
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
CRM Data Enrichment
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Not enough data
Account Management
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Territory Mapping
8.8
34
Not enough data
8.6
32
Not enough data
8.4
32
Not enough data
Route Planning
9.0
31
Not enough data
9.0
33
Not enough data
9.2
34
Not enough data
Sales Performance Management
8.3
29
Not enough data
8.5
32
Not enough data
9.0
32
Not enough data
Presentation and Forms
8.0
28
Not enough data
8.3
31
Not enough data
8.5
31
Not enough data
Integrations
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
169
Not enough data
8.5
160
Not enough data
8.5
165
Not enough data
8.6
165
Not enough data
8.6
163
Not enough data
8.8
163
Not enough data
8.2
160
Not enough data
Territory Management - Sales Planning
8.5
161
Not enough data
8.4
166
Not enough data
Quota & Capacity Management - Sales Planning
8.4
163
Not enough data
8.3
170
Not enough data
8.4
164
Not enough data
Agentic AI - Sales Planning
8.3
51
Not enough data
8.5
50
Not enough data
Agentic AI - Lead Scoring
7.7
45
Not enough data
8.2
45
Not enough data
7.8
45
Not enough data
7.9
46
Not enough data
Attribution
8.9
439
Not enough data
8.9
443
Not enough data
8.6
425
Not enough data
Discovery
8.9
446
Not enough data
8.6
441
Not enough data
8.6
423
Not enough data
Management
8.5
412
Not enough data
8.6
429
Not enough data
Platform
8.6
422
Not enough data
8.6
422
Not enough data
Agentic AI - Sales Performance Management
8.4
68
7.7
5
8.5
69
8.0
5
8.5
70
8.3
5
Incentives
8.1
432
8.7
5
8.4
495
8.7
5
8.0
431
7.3
5
8.5
507
9.0
5
Personalization
8.6
476
8.7
5
8.8
554
9.0
5
8.9
585
8.7
5
8.6
531
8.3
5
Administrative
8.7
559
8.3
5
8.5
522
7.7
5
8.4
503
7.3
5
Agentic AI - Email Tracking
8.2
62
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.3
61
Not enough data
8.3
60
Not enough data
8.4
62
Not enough data
Analytics
8.3
566
Not enough data
8.4
574
Not enough data
8.3
588
Not enough data
Customizations
8.7
618
Not enough data
8.5
586
Not enough data
8.6
622
Not enough data
8.4
567
Not enough data
8.4
595
Not enough data
Generative AI
7.5
288
Not enough data
Agentic AI - Sales Analytics
8.2
75
Not enough data
8.5
74
Not enough data
8.3
74
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
Data Sourcing
8.5
959
Not enough data
8.7
990
Not enough data
8.3
894
Not enough data
8.7
1021
Not enough data
8.6
954
Not enough data
Predictive Analytics
8.4
934
Not enough data
8.6
949
Not enough data
8.1
848
Not enough data
8.3
888
Not enough data
Sales Management
8.7
976
Not enough data
8.1
851
Not enough data
8.6
971
Not enough data
8.8
1039
Not enough data
Agentic AI - Outbound Call Tracking
8.5
37
Not enough data
8.5
38
Not enough data
Calling
8.5
184
Not enough data
8.4
175
Not enough data
8.7
184
Not enough data
8.7
181
Not enough data
8.7
41
Not enough data
Contacts
8.8
175
Not enough data
8.7
178
Not enough data
8.7
180
Not enough data
Insights
9.1
185
Not enough data
8.8
181
Not enough data
8.2
177
Not enough data
8.5
187
Not enough data
8.4
182
Not enough data
8.6
38
Not enough data
Agentic AI - Sales Coaching
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
9.3
21
Not enough data
Training
8.8
256
Not enough data
8.8
249
Not enough data
8.5
210
Not enough data
8.5
245
Not enough data
Feedback
8.8
237
Not enough data
8.6
235
Not enough data
8.6
215
Not enough data
8.6
203
Not enough data
8.9
227
Not enough data
8.9
228
Not enough data
8.7
201
Not enough data
Generative AI
7.6
71
Not enough data
Agentic AI - Sales Enablement
8.0
27
Not enough data
8.1
27
Not enough data
8.1
27
Not enough data
Content Management
8.3
346
Not enough data
8.1
336
Not enough data
8.2
321
Not enough data
8.5
312
Not enough data
8.3
329
Not enough data
Analytics
8.7
336
Not enough data
8.4
335
Not enough data
8.4
218
Not enough data
8.3
344
Not enough data
Learning Management - Sales Enablement
8.7
20
Not enough data
8.6
20
Not enough data
8.6
20
Not enough data
Revenue Enablement - Sales Enablement
8.3
20
Not enough data
8.3
20
Not enough data
8.9
19
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM Plus are categorized as AI Sales Assistant, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Zoho CRM Plus is categorized as Customer Journey Analytics
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Information Technology and Services
20.5%
Computer Software
10.8%
Financial Services
7.2%
Accounting
7.2%
Marketing and Advertising
4.8%
Other
49.4%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
What are key features of a CRM system?
1 Comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
What apps come with Zoho CRM Plus?
1 Comment
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
Zoho CRM Plus has no more discussions with answers
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