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# Salesforce Sales Cloud vs Zendesk for Customer Service Comparison - What are their main differences?

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Salesforce Sales CloudZendesk for Customer Service[+ Add Product](#)

Pricing

**Salesforce Sales Cloud**
Free Trial

**$25.00** 1 User Per Month · Starter Edition

**$100.00** 1 User Per Month · Professional Edition

**$165.00** 1 User Per Month · Enterprise Edition

**$330.00** 1 User Per Month · Unlimited Edition

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**Zendesk for Customer Service**
Free Trial

**$50.00** per\_user Per Month · Advanced AI

**Pricing Insights**
from reviews

Perceived Cost

**Salesforce Sales Cloud**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Salesforce Sales Cloud**
16%6% more

**Zendesk for Customer Service**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Salesforce Sales Cloud** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Salesforce Sales Cloud** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Salesforce Sales Cloud**
[
Easy To Use (902)
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2522495&qs=pros-and-cons#reviews)[
More Time Selling (705)
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2523973&qs=pros-and-cons#reviews)[
High Costs (583)
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2524252&qs=pros-and-cons#reviews)[
Steep Learning Curve (397)
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699870&qs=pros-and-cons#reviews)

**Zendesk for Customer Service**
[
Intuitive Interface (352)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[
Efficient Ticket Management (217)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[
Expensive As Teams Grow (126)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[
Steep Learning Curve (108)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews)

Integrations

**Salesforce Sales Cloud**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image")

6sense Revenue Marketing

](https://www.g2.com/products/6sense-revenue-marketing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image")

6sense Sales Intelligence

](https://www.g2.com/products/6sense-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[
View all
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Salesforce Sales Cloud**
 ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Salesforce Sales Cloud**

**8.8** /10

Based on 14,332 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,265 responses

Ease of Use

**Salesforce Sales Cloud**

**8.2** /10

Based on 19,732 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,550 responses

Ease of Setup

**Salesforce Sales Cloud**

**7.9** /10

Based on 10,628 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,400 responses

Ease of Admin

**Salesforce Sales Cloud**

**7.9** /10

Based on 4,589 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,193 responses

Quality of Support

**Salesforce Sales Cloud**

**8.1** /10

Based on 12,527 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,094 responses

Has the product been a good partner in doing business?

**Salesforce Sales Cloud**

**8.4** /10

Based on 4,555 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,116 responses

Product Direction (% positive)

**Salesforce Sales Cloud**

**8.3** /10

Based on 13,907 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,910 responses

**Features**
ratings from reviews

CRM

**8.8** /10

Based on 12,744 responses

Not enough data

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

Help Desk

Not enough data

**8.6** /10

Based on 3,880 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Location Intelligence

**8.4** /10

Based on 45 responses

Not enough data

AI Sales Assistant

**8.8** /10

Based on 442 responses

Not enough data

Sales Engagement

**8.5** /10

Based on 642 responses

Not enough data

Conversation Intelligence

**8.9** /10

Based on 185 responses

Not enough data

Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Chatbots

Not enough data

**8.2** /10

Based on 614 responses

Conversational Support

Not enough data

**8.1** /10

Based on 1,099 responses

Proactive Notification

Not enough data

**8.4** /10

Based on 198 responses

Revenue Operations & Intelligence (RO&I)

**8.4** /10

Based on 88 responses

Not enough data

Field Sales

**8.6** /10

Based on 40 responses

Not enough data

Business Scheduling

**8.3** /10

Based on 186 responses

Not enough data

Customer Service Automation

Not enough data

**7.9** /10

Based on 121 responses

Live Chat

Not enough data

**8.3** /10

Based on 2,706 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Social Customer Service

Not enough data

**8.4** /10

Based on 843 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

Sales Planning

**8.6** /10

Based on 207 responses

Not enough data

Lead Scoring

**8.5** /10

Based on 520 responses

Not enough data

Sales Performance Management

**8.5** /10

Based on 689 responses

Not enough data

Email Tracking

**8.4** /10

Based on 717 responses

Not enough data

Sales Analytics

**8.8** /10

Based on 1,215 responses

Not enough data

Outbound Call Tracking

**8.6** /10

Based on 222 responses

Not enough data

Sales Coaching

**8.7** /10

Based on 311 responses

Not enough data

Sales Enablement

**8.3** /10

Based on 446 responses

Not enough data

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
Salesforce Sales Cloud

Computer Software
13.1%

Information Technology and Services
11.7%

Financial Services
7.1%

Marketing and Advertising
4.8%

Non-Profit Organization Management
3.0%

Other
60.4%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Salesforce Sales Cloud Alternatives**

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

## Salesforce Sales Cloud vs Zendesk for Customer Service

When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.

- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Zendesk for Customer Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over Zendesk for Customer Service.