# Agentforce Sales (formerly Salesforce Sales Cloud) vs Upsales Sales and Marketing Platform Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Upsales. Users appreciate its comprehensive CRM capabilities, noting how it helps improve pipeline visibility and automate repetitive tasks, making the sales process more organized. - **Users say** that while both platforms offer valuable features, Agentforce Sales stands out for its robust integration of AI-driven insights, which enhances engagement with prospects throughout the sales cycle. This is highlighted by users who find the platform's reporting and dashboard functionalities particularly effective for management reporting. - **Reviewers mention** that Upsales provides a user-friendly experience, especially for small businesses, with its easy startup process and effective integration of CRM and marketing automation. Users appreciate the ability to track leads and customer interactions seamlessly, which helps align sales and marketing efforts. - **According to verified reviews** , Agentforce Sales has a more extensive feature set that includes advanced opportunity and pipeline management tools. Users have noted that it simplifies the lead-to-order process, making it easier to manage customer interactions and sales pipelines effectively. - **Users highlight** that while Upsales offers a free trial, Agentforce Sales justifies its entry-level price with a wealth of features that cater to mid-market needs. This includes superior customization options and a more comprehensive approach to contact and account management, which users find beneficial for larger teams. - **Reviewers indicate** that support quality is another area where Agentforce Sales shines, with users reporting a higher satisfaction level regarding support services. In contrast, while Upsales has received positive feedback for its support, it does not match the level of assistance and resources available for Agentforce Sales users. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 25,869 | 181 | | **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (71.1% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | Free Trial 30 users (14 days) | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (3657 reviews) - Features (3166 reviews) Cons: - Learning Curve (1830 reviews) - Limitations (1411 reviews) ### Upsales Sales and Marketing Platform Pros: - Ease of Use (3 reviews) - Lead Management (3 reviews) Cons: - Limited Customization (4 reviews) - Learning Curve (3 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Meets Requirements** | 8.8 (14225 reviews) | 8.5 (128 reviews) | | **Ease of Use** | 8.2 (18243 reviews) | 8.8 (130 reviews) | | **Ease of Setup** | 7.8 (9178 reviews) | 8.4 (44 reviews) | | **Ease of Admin** | 7.9 (4504 reviews) | 8.6 (40 reviews) | | **Quality of Support** | 8.1 (12425 reviews) | 8.9 (117 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4470 reviews) | 8.5 (39 reviews) | | **Product Direction (% positive)** | 8.3 (13843 reviews) | 8.4 (120 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Upsales Sales and Marketing Platform #### Entry-Level Pricing Plan: Free trial Price: Free Trial 30 users (14 days) Description: No credit card needed Key Features: - Import ERP data to maximise your trial - Access the entire system [Browse all 2 editions](https://www.g2.com/products/upsales-sales-and-marketing-platform/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11214 | | **Upsales Sales and Marketing Platform** | 7.7/10 | 105 | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Contact & Account Management** | 8.8 (9653 reviews) ✓ Verified | 8.3 (89 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6404 reviews) ✓ Verified | 8.1 (58 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.7 (9385 reviews) ✓ Verified | 8.4 (86 reviews) ✓ Verified | | **Task / Activity Management** | 8.3 (9576 reviews) ✓ Verified | 8.5 (90 reviews) ✓ Verified | | **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | 7.8 (63 reviews) ✓ Verified | | **Desktop Integration** | 8.2 (7633 reviews) ✓ Verified | 8.2 (65 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (6769 reviews) ✓ Verified | 7.7 (66 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (6672 reviews) ✓ Verified | 7.8 (68 reviews) ✓ Verified | | **Customer Contract Management** | 8.3 (7422 reviews) ✓ Verified | 7.8 (65 reviews) | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Email Marketing** | 8.0 (6683 reviews) ✓ Verified | 7.5 (68 reviews) ✓ Verified | | **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | | **Lead Management** | 8.5 (8160 reviews) ✓ Verified | 8.2 (67 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.9 (5430 reviews) | 7.6 (45 reviews) ✓ Verified | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Case Management** | 8.3 (6842 reviews) ✓ Verified | 7.8 (55 reviews) | | **Customer Support Portal** | 8.1 (6389 reviews) ✓ Verified | 7.9 (40 reviews) | | **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Feature Not Available | | **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | 7.4 (52 reviews) | | **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | 7.4 (36 reviews) | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Reporting** | 8.5 (9072 reviews) ✓ Verified | 8.1 (70 reviews) ✓ Verified | | **Dashboards** | 8.5 (9232 reviews) ✓ Verified | 8.3 (80 reviews) ✓ Verified | | **Forecasting** | 8.2 (7493 reviews) ✓ Verified | 7.7 (69 reviews) ✓ Verified | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Social Collaboration Features** | 7.9 (5639 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 7.7 (6115 reviews) ✓ Verified | 7.4 (55 reviews) ✓ Verified | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customization** | 8.5 (3714 reviews) ✓ Verified | 7.2 (35 reviews) ✓ Verified | | **Workflow Capability** | 8.5 (3718 reviews) ✓ Verified | 7.7 (36 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (3652 reviews) ✓ Verified | 7.7 (36 reviews) ✓ Verified | | **Internationalization** | 8.4 (2907 reviews) ✓ Verified | 7.5 (26 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.5 (3190 reviews) ✓ Verified | 7.1 (24 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.1 (3208 reviews) ✓ Verified | 7.2 (29 reviews) | | **Performance and Reliability** | 8.7 (3706 reviews) ✓ Verified | 7.9 (37 reviews) ✓ Verified | | **Output Document Generation** | 8.1 (3035 reviews) | 8.1 (26 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Import & Export Tools** | 8.5 (2618 reviews) ✓ Verified | 7.4 (38 reviews) ✓ Verified | | **Integration APIs** | 8.5 (3121 reviews) ✓ Verified | 7.4 (30 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.5 (2924 reviews) ✓ Verified | 7.4 (30 reviews) ✓ Verified | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Generation** | 7.6 (906 reviews) | 6.8 (14 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.2 (306 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (256 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (284 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (240 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (246 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (273 reviews) | Not enough data | | **Decision Making** | 8.3 (270 reviews) | Not enough data | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Upsales Sales and Marketing Platform** | 7.8/10 | 50 | #### Email Marketing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Building and Personalizing Emails** | Not enough data | 7.2 (29 reviews) ✓ Verified | | **Sending Outbound Emails** | Not enough data | 7.6 (32 reviews) ✓ Verified | | **Manage Email Deliverability** | Not enough data | 7.2 (29 reviews) ✓ Verified | | **Automated Email Responses** | Not enough data | 7.4 (27 reviews) ✓ Verified | #### Online Marketing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Landing Pages and Forms** | Not enough data | 8.3 (23 reviews) ✓ Verified | | **Dynamic Content** | Not enough data | 7.9 (15 reviews) ✓ Verified | | **A/B Testing** | Not enough data | Feature Not Available | | **Mobile Optimized** | Not enough data | 7.4 (26 reviews) ✓ Verified | | **Search Tracking and Optimization** | Not enough data | 8.0 (11 reviews) | | **Conversion Rate Optimization** | Not enough data | Not enough data | | **Multivariate Testing** | Not enough data | Not enough data | #### Lead Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Marketing Lead Database** | Not enough data | 8.1 (24 reviews) ✓ Verified | | **Data Quality Management** | Not enough data | 7.3 (20 reviews) ✓ Verified | | **Segmentation** | Not enough data | 8.5 (26 reviews) ✓ Verified | | **Lead Scoring and Grading** | Not enough data | 8.3 (23 reviews) ✓ Verified | | **Lead Nurturing** | Not enough data | 8.6 (22 reviews) ✓ Verified | | **Email Tracking** | Not enough data | 8.6 (22 reviews) ✓ Verified | | **Automated Alerts and Tasks** | Not enough data | 8.3 (23 reviews) ✓ Verified | | **CRM Lead Integration** | Not enough data | 8.7 (21 reviews) ✓ Verified | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Social Marketing** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **ROI Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Campaign Segmentation** | Not enough data | Not enough data | | **Search Marketing** | Not enough data | Not enough data | | **SMS Marketing** | Not enough data | Not enough data | | **Website Visitor Tracking** | Not enough data | Not enough data | #### Campaign Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Program Management** | Not enough data | 6.7 (21 reviews) ✓ Verified | | **Event / Webinar Marketing** | Not enough data | 8.1 (25 reviews) ✓ Verified | | **Calendaring** | Not enough data | Feature Not Available | | **Budgeting** | Not enough data | 7.6 (11 reviews) | | **Campaign Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | #### Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Social Listening** | Not enough data | Feature Not Available | | **Social Sharing** | Not enough data | Feature Not Available | | **Social Campaigns** | Not enough data | Feature Not Available | | **Social Media Engagement** | Not enough data | Feature Not Available | | **Social Media Advertising** | Not enough data | Feature Not Available | | **Drip Campaigns** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Basic Reporting** | Not enough data | 8.0 (27 reviews) ✓ Verified | | **Web Analytics** | Not enough data | 7.6 (26 reviews) ✓ Verified | | **ROI Analytics** | Not enough data | 8.0 (19 reviews) ✓ Verified | | **Revenue Analytics** | Not enough data | 8.1 (23 reviews) ✓ Verified | | **SEO / Keyword Analytics** | Not enough data | Feature Not Available | | **Behavior Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Analytics** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customization ** | Not enough data | 7.0 (17 reviews) ✓ Verified | | **Workflow Capability** | Not enough data | 7.9 (18 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.3 (21 reviews) ✓ Verified | | **Internationalization** | Not enough data | 8.0 (10 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 9.0 (8 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 8.3 (19 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 8.3 (12 reviews) ✓ Verified | | **Lead Generation** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **List Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Campaign Planning** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Import & Export Tools** | Not enough data | 7.5 (18 reviews) ✓ Verified | | **Integration APIs** | Not enough data | 7.5 (16 reviews) ✓ Verified | | **Breadth of Partner Applications** | Not enough data | 8.1 (13 reviews) ✓ Verified | | **Social Media Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Social Promotion** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Mass Texting** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Campaign Scheduling** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Marketing Calendar** | Not enough data | Not enough data | | **Customizable CTAs** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Marketing Reports** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | | **Natural Language Search** | Not enough data | Not enough data | | **Visual Discovery** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customizable Branding** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Publishing/Sharing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | | **Self Service Data Preparation** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Profitability Analysis** | Not enough data | Not enough data | | **OLAP** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Ad hoc Query** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Geographic Maps** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | | **Demographic Data** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Trade Area Analysis** | Not enough data | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customizable Reports** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Geocoding** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Database Support** | Not enough data | Not enough data | | **2D/3D Designing** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geofencing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **CAD Tools** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | | **Lead Qualification** | 8.8 (297 reviews) | Not enough data | | **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | | **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | | **Data Entry** | 8.8 (348 reviews) | Not enough data | | **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Coaching ** | 8.4 (286 reviews) | Not enough data | | **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | | **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Generation** | 8.4 (125 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | | **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | | **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | | **Decision Making** | 9.3 (29 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 620 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Task Management** | 8.7 (522 reviews) | Not enough data | | **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | | **Calls and Voice** | 8.1 (466 reviews) | Not enough data | | **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | | **CRM Integration** | 8.9 (525 reviews) | Not enough data | | **Calendar** | 8.4 (468 reviews) | Not enough data | | **Shared Records** | 8.6 (481 reviews) | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Content Management** | 8.4 (483 reviews) | Not enough data | | **Workflow Management** | 8.7 (502 reviews) | Not enough data | | **Workflow Performance** | 8.7 (499 reviews) | Not enough data | | **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | | **Gamification** | 7.8 (415 reviews) | Not enough data | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Prioritization** | 8.5 (464 reviews) | Not enough data | | **Lead Scoring** | 8.4 (471 reviews) | Not enough data | | **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | | **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | | **Machine Learning** | 7.8 (416 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Generation** | 7.4 (269 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (88 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (88 reviews) | Not enough data | | **Decision Making** | 8.6 (88 reviews) | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Call Recording** | 8.7 (134 reviews) | Not enough data | | **Machine Learning** | 8.6 (138 reviews) | Not enough data | | **Call Analysis** | 8.7 (134 reviews) | Not enough data | | **Lead Qualification** | 8.9 (135 reviews) | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customer Scoring** | 8.7 (143 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | | **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | | **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | | **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | | **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | | **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | | **Decision Making** | 9.2 (16 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 86 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Revenue History** | 8.7 (68 reviews) | Not enough data | | **Pipeline Management** | 8.6 (71 reviews) | Not enough data | | **Dashboard Analytics** | 8.9 (71 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | | **Data Segmentation** | 8.6 (69 reviews) | Not enough data | | **Predictive Forecasting** | 8.3 (60 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.3 (60 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Calendar Sync** | 8.1 (66 reviews) | Not enough data | | **Email Activity Capture** | 8.5 (64 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | | **Marketing Leads** | 8.2 (68 reviews) | Not enough data | | **Contact Capture** | 8.6 (58 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | | **Account optimization** | 8.1 (65 reviews) | Not enough data | | **Historical Patterns** | 8.1 (62 reviews) | Not enough data | | **Rep Performance** | 8.3 (61 reviews) | Not enough data | | **Account Engagement** | 8.7 (58 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.3 (24 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | | **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (23 reviews) | Not enough data | | **Decision Making** | 8.5 (25 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Customer History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Dispatch Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 184 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **MS Teams Integration** | 8.2 (161 reviews) | Not enough data | | **Email Integration** | 8.6 (163 reviews) | Not enough data | | **Zoom Integration** | 8.1 (162 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (161 reviews) | Not enough data | | **Salesforce Integration** | 8.9 (164 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Custom Booking Page** | 8.1 (156 reviews) | Not enough data | | **Personalized Links** | 8.2 (160 reviews) | Not enough data | | **Personalized Web Embed** | 8.4 (159 reviews) | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Set Working Hours** | 8.4 (160 reviews) | Not enough data | | **Automatic Updates** | 8.3 (160 reviews) | Not enough data | | **Buffer Times** | 8.1 (162 reviews) | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.6 (37 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (38 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Task Scheduling** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Real-time Scheduling** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Resource Scheduling** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Absence Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Time Zone Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 199 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Account Scoring** | 8.5 (174 reviews) | Not enough data | | **Revenue Planning** | 8.6 (163 reviews) | Not enough data | | **Account Segmentation** | 8.5 (168 reviews) | Not enough data | | **Sales Performance** | 8.7 (171 reviews) | Not enough data | | **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | | **Integrations** | 8.9 (168 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Territory Management** | 8.6 (165 reviews) | Not enough data | | **Territory Planning** | 8.5 (171 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Quota Management** | 8.4 (167 reviews) | Not enough data | | **Capacity Management** | 8.4 (175 reviews) | Not enough data | | **Quota Planning** | 8.4 (167 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (56 reviews) | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (54 reviews) | Not enough data | | **Decision Making** | 8.1 (55 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | | **Lead Assignment** | 8.9 (459 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Management** | 8.9 (463 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | | **Lead Context** | 8.6 (430 reviews) | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Conversion Viability** | 8.5 (417 reviews) | Not enough data | | **Workflow** | 8.6 (439 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Synchronization** | 8.6 (429 reviews) | Not enough data | | **Analysis** | 8.6 (430 reviews) | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Demographic/Firmographic Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Drag & Drop** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Data Enrichment** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 686 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Badges** | 8.2 (432 reviews) | Not enough data | | **Triggers** | 8.4 (495 reviews) | Not enough data | | **Commission Calculator** | 8.0 (429 reviews) | Not enough data | | **Leaderboards** | 8.6 (507 reviews) | Not enough data | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Profiles** | 8.6 (477 reviews) | Not enough data | | **Custom Reports** | 8.8 (555 reviews) | Not enough data | | **Dashboards** | 8.9 (589 reviews) | Not enough data | | **Goal Setting/Tracking** | 8.6 (531 reviews) | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Third-Party Integrations** | 8.7 (559 reviews) | Not enough data | | **Employee Structure** | 8.5 (522 reviews) | Not enough data | | **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 713 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.2 (60 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (58 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (58 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (60 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (59 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | | **Decision Making** | 8.4 (61 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Open Rates** | 8.3 (567 reviews) | Not enough data | | **Link Activity** | 8.4 (574 reviews) | Not enough data | | **Attachment Activity** | 8.3 (588 reviews) | Not enough data | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Email Platform Integration** | 8.7 (621 reviews) | Not enough data | | **Email Scheduling** | 8.5 (590 reviews) | Not enough data | | **Real-Time Notifications** | 8.5 (623 reviews) | Not enough data | | **Email Categorization** | 8.4 (568 reviews) | Not enough data | | **Templates** | 8.4 (596 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Generation** | 7.5 (287 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.4 (77 reviews) | Not enough data | | **Cross-system Integration** | 8.7 (78 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (76 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Data Sourcing** | 8.5 (966 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | | **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | | **Data Segmentation** | 8.6 (958 reviews) | Not enough data | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Lead Scoring** | 8.4 (944 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | | **Risk Analysis** | 8.1 (851 reviews) | Not enough data | | **Live Forecasting** | 8.3 (892 reviews) | Not enough data | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | | **Sales Gamification** | 8.1 (853 reviews) | Not enough data | | **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | | **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Record Calls** | 8.5 (185 reviews) | Not enough data | | **Generate Location** | 8.4 (176 reviews) | Not enough data | | **Call Types** | 8.7 (185 reviews) | Not enough data | | **Click-to-Call** | 8.7 (183 reviews) | Not enough data | | **Auto Dialer** | 8.6 (44 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Personalization** | 8.8 (176 reviews) | Not enough data | | **Information Locater** | 8.7 (179 reviews) | Not enough data | | **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Notes** | 9.1 (189 reviews) | Not enough data | | **Daily Summary** | 8.9 (182 reviews) | Not enough data | | **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | | **Automated Emails** | 8.5 (188 reviews) | Not enough data | | **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | | **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | Not enough data | | **Coaching Materials** | 8.8 (247 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Review** | 8.8 (236 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Content Import** | 8.3 (350 reviews) | Not enough data | | **Content Creation** | 8.1 (341 reviews) | Not enough data | | **Templates** | 8.2 (327 reviews) | Not enough data | | **Advanced Search** | 8.5 (317 reviews) | Not enough data | | **Content Library** | 8.3 (334 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Reporting** | 8.7 (346 reviews) | Not enough data | | **Alerts** | 8.4 (344 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | | **Content Utilization** | 8.3 (350 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Sales Training ** | 8.4 (26 reviews) | Not enough data | | **Sales Coaching** | 8.4 (26 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | | **AI and Automation** | 8.3 (27 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Upsales Sales and Marketing Platform** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Upsales Sales and Marketing Platform (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Upsales Sales and Marketing Platform | |---|---|---| | **Small-Business** | 20.6% | 71.1% | | **Mid-Market** | 46.0% | 24.3% | | **Enterprise** | 33.4% | 4.6% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 5.0% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.5% #### Upsales Sales and Marketing Platform - **Marketing and Advertising:** 13.4% - **Computer Software:** 8.7% - **Accounting:** 7.6% - **Staffing and Recruiting:** 5.2% - **Telecommunications:** 4.7% - **Wholesale:** 4.1% - **Information Technology and Services:** 3.5% - **Media Production:** 3.5% - **Financial Services:** 2.9% - **Construction:** 2.3% - **Other:** 44.2% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13903 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9702 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2946 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6679 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) ### Alternatives to Upsales Sales and Marketing Platform - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13903 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14905 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14779 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (954 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Upsales Sales and Marketing Platform - Title: [What is the best way to use Upsales and with that said regarding the offers and sales reports? Is it essy to create your own offers in the system?](https://www.g2.com/discussions/what-is-the-best-way-to-use-upsales-and-with-that-said-regarding-the-offers-and-sales-reports-is-it-essy-to-create-your-own-offers-in-the-system) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Upsales is a sales and marketing tool for B2B-businesses. It is easy to use and can be used in the whole sales process, from lead or prospect to customer...." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-upsales-sales-and-marketing-platform)