# Agentforce Sales (formerly Salesforce Sales Cloud) vs Scoro Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automated follow-ups and real-time insights into customer data allow for personalized outreach at scale, making it a powerful tool for sales teams. - **Users say** Scoro shines in project management capabilities, offering a comprehensive suite that includes timesheets, planners, and reporting tools all in one place. This integration streamlines management processes, which is particularly beneficial for small businesses looking to enhance efficiency. - **Reviewers mention** that Agentforce Sales has a higher overall satisfaction score, reflecting its robust features and user-friendly interface. The inclusion of AI in workflows helps keep deals moving forward, with smart next actions that users find invaluable for maintaining momentum in sales processes. - **According to verified reviews** , Scoro's strength lies in its ability to allocate time effectively across various business components, which users find essential for planning and client interactions. This feature is particularly praised for enhancing operational efficiency. - **G2 reviewers highlight** that while both platforms have similar ease of setup ratings, Agentforce Sales offers a more intuitive onboarding experience, which is crucial for teams looking to get up and running quickly without extensive training. - **Users report** that Agentforce Sales provides superior support quality, with many praising the responsiveness and helpfulness of the support team. In contrast, while Scoro also receives positive feedback for support, it does not match the level of satisfaction reported for Agentforce Sales. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 25,793 | 495 | | **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (65.7% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | $19.90 Per Month | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Features (3167 reviews) - Ease of Use (2065 reviews) Cons: - Learning Curve (1092 reviews) - Limitations (791 reviews) ### Scoro Pros: - Ease of Use (54 reviews) - Project Management (49 reviews) Cons: - Learning Curve (28 reviews) - Not Intuitive (13 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Meets Requirements** | 8.8 (14187 reviews) | 8.8 (380 reviews) | | **Ease of Use** | 8.2 (18185 reviews) | 8.8 (398 reviews) | | **Ease of Setup** | 7.8 (9120 reviews) | 7.7 (173 reviews) | | **Ease of Admin** | 7.9 (4496 reviews) | 8.5 (133 reviews) | | **Quality of Support** | 8.1 (12387 reviews) | 8.9 (328 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 9.0 (127 reviews) | | **Product Direction (% positive)** | 8.3 (13808 reviews) | 9.1 (370 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Scoro #### Entry-Level Pricing Plan: Core Price: $19.90 Per Month Description: For businesses looking to consolidate data, minimize manual data exports, and gain better visibility into their projects as a result. Key Features: - Minimum 5 users - Projects & task management - Quotes, invoices, and bills [Browse all 4 editions](https://www.g2.com/products/scoro/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11158 | | **Scoro** | 8.2/10 | 100 | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Contact & Account Management** | 8.8 (9630 reviews) ✓ Verified | 8.7 (72 reviews) | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | 8.4 (59 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.7 (9353 reviews) ✓ Verified | 8.6 (70 reviews) | | **Task / Activity Management** | 8.3 (9560 reviews) ✓ Verified | 9.0 (77 reviews) | | **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | 8.5 (59 reviews) | | **Desktop Integration** | 8.2 (7628 reviews) ✓ Verified | 8.5 (68 reviews) | | **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | 8.8 (73 reviews) | | **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | 8.7 (74 reviews) | | **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | 8.2 (70 reviews) | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Feature Not Available | | **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Feature Not Available | | **Lead Management** | 8.5 (8142 reviews) ✓ Verified | Feature Not Available | | **Marketing ROI Analytics** | 7.9 (5430 reviews) | Feature Not Available | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Case Management** | 8.3 (6840 reviews) ✓ Verified | Feature Not Available | | **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Feature Not Available | | **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Feature Not Available | | **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Feature Not Available | | **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Feature Not Available | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Reporting** | 8.5 (9049 reviews) ✓ Verified | 8.8 (70 reviews) | | **Dashboards** | 8.5 (9210 reviews) ✓ Verified | 8.9 (76 reviews) | | **Forecasting** | 8.2 (7486 reviews) ✓ Verified | 8.3 (63 reviews) | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Social Collaboration Features** | 7.9 (5632 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 7.7 (59 reviews) | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Customization** | 8.5 (3695 reviews) ✓ Verified | 8.3 (50 reviews) | | **Workflow Capability** | 8.5 (3701 reviews) ✓ Verified | 8.5 (45 reviews) | | **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | 8.8 (50 reviews) | | **Internationalization** | 8.4 (2906 reviews) ✓ Verified | 8.2 (41 reviews) | | **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Feature Not Available | | **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | 7.9 (40 reviews) | | **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | 8.9 (49 reviews) | | **Output Document Generation** | 8.1 (3032 reviews) | 7.6 (46 reviews) | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | 8.0 (46 reviews) | | **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | 7.9 (42 reviews) | | **Breadth of Partner Applications** | 8.5 (2921 reviews) ✓ Verified | 7.6 (41 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | 7.6 (903 reviews) | 7.5 (14 reviews) | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.1 (297 reviews) | 6.9 (7 reviews) | | **Multi-step Planning** | 8.0 (254 reviews) | 7.4 (7 reviews) | | **Cross-system Integration** | 8.3 (275 reviews) | 7.4 (7 reviews) | | **Adaptive Learning** | 8.1 (239 reviews) | 7.1 (7 reviews) | | **Natural Language Interaction** | 8.1 (244 reviews) | 7.4 (7 reviews) | | **Proactive Assistance** | 8.2 (266 reviews) | 6.9 (7 reviews) | | **Decision Making** | 8.3 (263 reviews) | 7.4 (7 reviews) | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Project Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.3/10 | 158 | #### Tasks | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Creation & Assignment** | Not enough data | 9.1 (130 reviews) ✓ Verified | | **Due Dates** | Not enough data | 8.9 (135 reviews) ✓ Verified | | **Task Prioritization** | Not enough data | 8.7 (133 reviews) ✓ Verified | | **To-Do Lists** | Not enough data | 8.6 (131 reviews) ✓ Verified | | **Dependencies** | Not enough data | 8.6 (102 reviews) | | **Mass Updates** | Not enough data | 8.6 (96 reviews) | | **Drag & Drop** | Not enough data | 8.5 (119 reviews) ✓ Verified | | **Recurring Tasks** | Not enough data | 8.5 (117 reviews) ✓ Verified | #### Projects | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Planning** | Not enough data | 8.8 (117 reviews) ✓ Verified | | **Project Map** | Not enough data | 8.6 (108 reviews) ✓ Verified | | **GANTT** | Not enough data | 8.4 (99 reviews) ✓ Verified | | **Calendar View** | Not enough data | 8.5 (124 reviews) ✓ Verified | | **Views** | Not enough data | 8.6 (109 reviews) ✓ Verified | | **Project Budgeting** | Not enough data | 8.8 (109 reviews) ✓ Verified | | **Issue Tracking** | Not enough data | 8.3 (95 reviews) ✓ Verified | | **Templates** | Not enough data | 8.5 (114 reviews) ✓ Verified | | **Critical Path** | Not enough data | Feature Not Available | | **Time & Expense** | Not enough data | 8.4 (116 reviews) ✓ Verified | | **Methodologies** | Not enough data | 8.6 (89 reviews) ✓ Verified | #### Resource Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Resource Definiton** | Not enough data | 8.3 (100 reviews) ✓ Verified | | **Capacity** | Not enough data | 8.7 (100 reviews) ✓ Verified | | **Scheduling** | Not enough data | 8.6 (117 reviews) ✓ Verified | #### Project Monitoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Baselining / KPIs** | Not enough data | 8.6 (101 reviews) ✓ Verified | | **Resource Allocation** | Not enough data | 8.6 (101 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.8 (111 reviews) ✓ Verified | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | Not enough data | 7.0 (24 reviews) | | **AI Text Summarization** | Not enough data | 6.8 (24 reviews) | #### Agentic AI - Project Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.4 (15 reviews) | | **Multi-step Planning** | Not enough data | 7.0 (15 reviews) | | **Cross-system Integration** | Not enough data | 7.1 (16 reviews) | | **Adaptive Learning** | Not enough data | 6.9 (15 reviews) | | **Natural Language Interaction** | Not enough data | 7.2 (15 reviews) | | **Proactive Assistance** | Not enough data | 6.9 (15 reviews) | | **Decision Making** | Not enough data | 7.3 (15 reviews) | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 | | **Scoro** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Map Design** | 8.7 (36 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | | **Data Visualization** | 8.6 (36 reviews) | Not enough data | | **Overlaying** | 8.4 (36 reviews) | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | | **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | | **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | | **Data Stream** | 8.4 (31 reviews) | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Transformation** | 8.7 (30 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | | **API Integrations** | 8.6 (23 reviews) | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 | | **Scoro** | N/A | N/A | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Customer-facing Chatbot** | 8.6 (273 reviews) | Not enough data | | **Lead Qualification** | 8.8 (298 reviews) | Not enough data | | **Lead Follow-up** | 8.8 (321 reviews) | Not enough data | | **Meeting Scheduling ** | 8.7 (293 reviews) | Not enough data | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | Not enough data | | **Data Entry** | 8.8 (349 reviews) | Not enough data | | **Integrations / APIs** | 8.8 (344 reviews) | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Coaching ** | 8.4 (287 reviews) | Not enough data | | **Peformance Tracking** | 8.8 (311 reviews) | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **ROI Forecasting ** | 8.5 (285 reviews) | Not enough data | | **Sales Forecasting ** | 8.8 (303 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | 8.5 (126 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (125 reviews) | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | | **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | | **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | | **Decision Making** | 9.3 (30 reviews) | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 | | **Scoro** | N/A | N/A | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Task Management** | 8.7 (522 reviews) | Not enough data | | **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | | **Calls and Voice** | 8.1 (466 reviews) | Not enough data | | **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | | **CRM Integration** | 8.9 (525 reviews) | Not enough data | | **Calendar** | 8.4 (468 reviews) | Not enough data | | **Shared Records** | 8.6 (481 reviews) | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Content Management** | 8.4 (482 reviews) | Not enough data | | **Workflow Management** | 8.7 (501 reviews) | Not enough data | | **Workflow Performance** | 8.7 (498 reviews) | Not enough data | | **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | | **Gamification** | 7.8 (415 reviews) | Not enough data | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | | **Lead Scoring** | 8.4 (470 reviews) | Not enough data | | **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | | **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | | **Machine Learning** | 7.8 (416 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | 7.4 (269 reviews) | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (88 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | | **Decision Making** | 8.5 (88 reviews) | Not enough data | ### Project and Portfolio Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.3/10 | 116 | #### Portfolio Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Portfolio Types** | Not enough data | 8.7 (68 reviews) ✓ Verified | | **Planning** | Not enough data | 8.6 (83 reviews) ✓ Verified | | **Alignment** | Not enough data | 8.5 (73 reviews) ✓ Verified | | **Portfolio Mix** | Not enough data | 8.6 (68 reviews) ✓ Verified | #### Project Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Dependencies** | Not enough data | 8.8 (52 reviews) ✓ Verified | | **Priorities** | Not enough data | 8.8 (89 reviews) ✓ Verified | | **Lean Management** | Not enough data | 8.5 (75 reviews) ✓ Verified | #### Resource Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Definition** | Not enough data | 8.6 (78 reviews) ✓ Verified | | **Allocation** | Not enough data | 8.3 (82 reviews) ✓ Verified | | **Optimization** | Not enough data | 8.6 (80 reviews) ✓ Verified | #### Data & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Consolidation** | Not enough data | 8.6 (85 reviews) ✓ Verified | | **Visualizations** | Not enough data | 8.5 (87 reviews) ✓ Verified | | **Performance** | Not enough data | 8.7 (90 reviews) ✓ Verified | | **Risk Analysis** | Not enough data | 8.5 (68 reviews) ✓ Verified | #### Strategy - Project and Portfolio Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Simulation** | Not enough data | 7.4 (13 reviews) | | **Tracking** | Not enough data | 7.9 (12 reviews) | | **Planning** | Not enough data | 8.1 (12 reviews) | | **Objectives** | Not enough data | 7.6 (12 reviews) | | **Visiblity** | Not enough data | 7.9 (13 reviews) | | **Alignment** | Not enough data | 7.6 (12 reviews) | | **Risk Management** | Not enough data | 7.8 (12 reviews) | | **Implementation** | Not enough data | 8.1 (12 reviews) | | **Optimization** | Not enough data | 7.7 (13 reviews) | | **Prioritization** | Not enough data | 8.1 (12 reviews) | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 | | **Scoro** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Call Recording** | 8.7 (133 reviews) | Not enough data | | **Machine Learning** | 8.6 (137 reviews) | Not enough data | | **Call Analysis** | 8.7 (133 reviews) | Not enough data | | **Lead Qualification** | 8.9 (134 reviews) | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Customer Scoring** | 8.7 (142 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | | **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | | **Decision Making** | 9.1 (15 reviews) | Not enough data | ### Workflow Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 7.5/10 | 34 | #### Setup | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Activities** | Not enough data | 8.6 (29 reviews) | | **Flows** | Not enough data | 8.3 (29 reviews) | | **Dependencies** | Not enough data | 8.3 (27 reviews) | | **Notifications** | Not enough data | 8.2 (31 reviews) | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Updates** | Not enough data | 8.6 (30 reviews) | | **Audit Trail** | Not enough data | 8.3 (27 reviews) | | **Integration** | Not enough data | 7.8 (29 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | Not enough data | 7.0 (10 reviews) | #### Agentic AI - Workflow Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.9 (7 reviews) | | **Multi-step Planning** | Not enough data | 6.9 (7 reviews) | | **Cross-system Integration** | Not enough data | 6.7 (7 reviews) | | **Adaptive Learning** | Not enough data | 6.9 (7 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (7 reviews) | | **Proactive Assistance** | Not enough data | 6.9 (7 reviews) | | **Decision Making** | Not enough data | 6.9 (7 reviews) | ### Resource Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 7.9/10 | 19 | #### Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Resource Definiton** | Not enough data | 8.1 (13 reviews) | | **Capacity** | Not enough data | 8.5 (13 reviews) | | **Scheduling** | Not enough data | 8.0 (15 reviews) | #### Optimization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Performance** | Not enough data | 8.3 (15 reviews) | | **Forecasting** | Not enough data | 6.9 (13 reviews) | | **Corrections** | Not enough data | 7.3 (13 reviews) | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.7/10 | 51 | #### Customer Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Customer Profiles** | Not enough data | 8.5 (41 reviews) ✓ Verified | | **Sales** | Not enough data | 8.9 (38 reviews) ✓ Verified | | **Marketing** | Not enough data | Feature Not Available | | **Client Portal** | Not enough data | 8.5 (31 reviews) ✓ Verified | #### Project Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Project Planning** | Not enough data | 8.6 (41 reviews) ✓ Verified | | **Project Tracking** | Not enough data | 9.0 (43 reviews) ✓ Verified | | **Resource Definition** | Not enough data | 8.8 (35 reviews) ✓ Verified | | **Resource Management** | Not enough data | 8.6 (38 reviews) ✓ Verified | #### Accounting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Revenue Recognition** | Not enough data | 8.9 (40 reviews) | | **Invoice Management** | Not enough data | 9.2 (39 reviews) ✓ Verified | | **Payments** | Not enough data | 9.1 (37 reviews) | | **Project Accounting** | Not enough data | 9.0 (36 reviews) | | **Budget Tracking** | Not enough data | 8.5 (35 reviews) ✓ Verified | #### Portfolio Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Portfolio Definition** | Not enough data | 8.7 (32 reviews) | | **Portfolio Performance** | Not enough data | 8.2 (32 reviews) ✓ Verified | | **Risk** | Not enough data | 8.4 (27 reviews) | | **Portfolio Mix** | Not enough data | 8.2 (30 reviews) ✓ Verified | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Forecasting** | Not enough data | 8.6 (30 reviews) | | **Reporting** | Not enough data | 8.7 (35 reviews) ✓ Verified | | **KPIs** | Not enough data | 8.6 (34 reviews) ✓ Verified | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Standard Integrations** | Not enough data | 8.6 (33 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.6 (36 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.9 (37 reviews) ✓ Verified | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **APIs** | Not enough data | 8.9 (28 reviews) ✓ Verified | | **Internationalization** | Not enough data | 8.4 (29 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 9.1 (40 reviews) ✓ Verified | | **Mobile** | Not enough data | 7.8 (41 reviews) ✓ Verified | | **Offline Access** | Not enough data | Feature Not Available | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | 8.5 (8 reviews) | #### Artificial Intelligence - Professional Services Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Work Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.4/10 | 89 | #### Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Workflows** | Not enough data | 8.6 (66 reviews) | | **Customization** | Not enough data | 8.6 (67 reviews) | | **Data repository** | Not enough data | 8.5 (55 reviews) | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Permissions** | Not enough data | 8.9 (66 reviews) | | **Procedures** | Not enough data | 8.5 (59 reviews) | | **Remote Work** | Not enough data | 8.9 (67 reviews) | #### Project management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Task Prioritization** | Not enough data | 8.6 (68 reviews) | | **Dependencies** | Not enough data | 8.5 (57 reviews) | | **Planning** | Not enough data | 8.9 (68 reviews) | | **Views** | Not enough data | 8.6 (63 reviews) | | **Scheduling** | Not enough data | 8.7 (65 reviews) | | **Critical Path** | Not enough data | Feature Not Available | | **Dashboards** | Not enough data | 8.6 (68 reviews) | #### Workload | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Resource Allocation** | Not enough data | 8.8 (60 reviews) | | **Workspace** | Not enough data | 8.7 (56 reviews) | | **Configuration** | Not enough data | 8.6 (55 reviews) | | **Insights** | Not enough data | 8.5 (55 reviews) | #### Communication & Collaboration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Communication Channels** | Not enough data | 7.8 (57 reviews) | | **Document Management** | Not enough data | 8.4 (57 reviews) | | **Collaboration** | Not enough data | 8.9 (60 reviews) | #### Cost Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Project Budgeting** | Not enough data | 8.8 (55 reviews) | | **Time & Expense** | Not enough data | 8.7 (59 reviews) | | **Profitability** | Not enough data | 8.6 (57 reviews) | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Front Office** | Not enough data | 8.6 (51 reviews) | | **Back Office** | Not enough data | 8.3 (56 reviews) | | **External data** | Not enough data | 8.4 (47 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | Not enough data | 7.4 (13 reviews) | | **AI Text Summarization** | Not enough data | 7.3 (13 reviews) | #### Agentic AI - Work Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.1 (8 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (8 reviews) | | **Cross-system Integration** | Not enough data | 7.3 (8 reviews) | | **Natural Language Interaction** | Not enough data | 7.7 (8 reviews) | ### Project Collaboration | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.1/10 | 90 | #### Communication | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Chat** | Not enough data | Feature Not Available | | **Discussions** | Not enough data | 8.2 (53 reviews) | | **External** | Not enough data | 8.0 (50 reviews) | | **Feedback** | Not enough data | Feature Not Available | | **Announcements** | Not enough data | 8.1 (53 reviews) | #### Content & Documents | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **File Sharing** | Not enough data | 8.7 (65 reviews) | | **Notes** | Not enough data | 8.6 (63 reviews) | | **Search** | Not enough data | 8.6 (70 reviews) | | **Versioning** | Not enough data | Feature Not Available | #### Controls | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Custom Views** | Not enough data | 8.5 (64 reviews) | | **Followers** | Not enough data | 8.4 (52 reviews) | | **User Management** | Not enough data | 8.9 (67 reviews) | | **Calendars** | Not enough data | 8.5 (71 reviews) | | **Public Sharing** | Not enough data | Feature Not Available | #### Project Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Task Management** | Not enough data | 9.0 (77 reviews) | | **Planning** | Not enough data | 8.7 (73 reviews) | | **Visibility** | Not enough data | 8.8 (72 reviews) | | **Integration** | Not enough data | 8.3 (58 reviews) | #### Remote Collaboration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Alignment** | Not enough data | 8.6 (60 reviews) | | **Accountability** | Not enough data | 8.9 (65 reviews) | | **Connectivity** | Not enough data | 8.6 (59 reviews) | | **Offline Mode** | Not enough data | Feature Not Available | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | Not enough data | 6.7 (14 reviews) | | **AI Text Summarization** | Not enough data | 6.8 (14 reviews) | #### Agentic AI - Project Collaboration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Multi-step Planning** | Not enough data | 5.7 (9 reviews) | | **Cross-system Integration** | Not enough data | 5.7 (9 reviews) | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 | | **Scoro** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Revenue History** | 8.7 (67 reviews) | Not enough data | | **Pipeline Management** | 8.6 (70 reviews) | Not enough data | | **Dashboard Analytics** | 8.9 (70 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (64 reviews) | Not enough data | | **Data Segmentation** | 8.6 (67 reviews) | Not enough data | | **Predictive Forecasting** | 8.4 (59 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.2 (59 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Calendar Sync** | 8.1 (65 reviews) | Not enough data | | **Email Activity Capture** | 8.5 (63 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (60 reviews) | Not enough data | | **Marketing Leads** | 8.2 (66 reviews) | Not enough data | | **Contact Capture** | 8.5 (57 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Nonengaged Accounts** | 8.3 (64 reviews) | Not enough data | | **Account optimization** | 8.1 (64 reviews) | Not enough data | | **Historical Patterns** | 8.1 (61 reviews) | Not enough data | | **Rep Performance** | 8.3 (60 reviews) | Not enough data | | **Account Engagement** | 8.7 (57 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | | **Decision Making** | 8.4 (24 reviews) | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 40 | | **Scoro** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | | **Strategic Selling** | 8.6 (30 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Priority** | 9.0 (29 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | | **Map Directions** | 9.2 (32 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Gamification** | 8.3 (27 reviews) | Not enough data | | **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | | **Digital Contracts** | 8.3 (29 reviews) | Not enough data | | **E-signature** | 8.6 (29 reviews) | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 | | **Scoro** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | | **Email Integration** | 8.6 (160 reviews) | Not enough data | | **Zoom Integration** | 8.1 (159 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | | **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | | **Personalized Links** | 8.2 (157 reviews) | Not enough data | | **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Set Working Hours** | 8.4 (157 reviews) | Not enough data | | **Automatic Updates** | 8.3 (157 reviews) | Not enough data | | **Buffer Times** | 8.1 (159 reviews) | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 | | **Scoro** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Account Scoring** | 8.5 (174 reviews) | Not enough data | | **Revenue Planning** | 8.6 (163 reviews) | Not enough data | | **Account Segmentation** | 8.5 (168 reviews) | Not enough data | | **Sales Performance** | 8.7 (170 reviews) | Not enough data | | **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | | **Integrations** | 8.9 (167 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Territory Management** | 8.6 (165 reviews) | Not enough data | | **Territory Planning** | 8.5 (171 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Quota Management** | 8.4 (167 reviews) | Not enough data | | **Capacity Management** | 8.4 (175 reviews) | Not enough data | | **Quota Planning** | 8.4 (167 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (56 reviews) | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 | | **Scoro** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | | **Decision Making** | 8.1 (56 reviews) | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | | **Lead Assignment** | 8.9 (459 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Management** | 8.9 (463 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | | **Lead Context** | 8.6 (430 reviews) | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Conversion Viability** | 8.5 (418 reviews) | Not enough data | | **Workflow** | 8.6 (439 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Synchronization** | 8.6 (429 reviews) | Not enough data | | **Analysis** | 8.6 (430 reviews) | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 | | **Scoro** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Badges** | 8.2 (433 reviews) | Not enough data | | **Triggers** | 8.4 (496 reviews) | Not enough data | | **Commission Calculator** | 8.0 (430 reviews) | Not enough data | | **Leaderboards** | 8.6 (508 reviews) | Not enough data | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Profiles** | 8.6 (478 reviews) | Not enough data | | **Custom Reports** | 8.8 (556 reviews) | Not enough data | | **Dashboards** | 8.9 (589 reviews) | Not enough data | | **Goal Setting** | 8.6 (532 reviews) | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Integration** | 8.7 (559 reviews) | Not enough data | | **Employee Structure** | 8.5 (522 reviews) | Not enough data | | **Behavior Monitoring** | 8.4 (503 reviews) | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 | | **Scoro** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | | **Decision Making** | 8.4 (63 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Open Rates** | 8.3 (569 reviews) | Not enough data | | **Link Activity** | 8.4 (576 reviews) | Not enough data | | **Attachment Activity** | 8.3 (590 reviews) | Not enough data | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | | **Email Scheduling** | 8.5 (592 reviews) | Not enough data | | **Notifications** | 8.6 (625 reviews) | Not enough data | | **Email Categorization** | 8.4 (570 reviews) | Not enough data | | **Templates** | 8.4 (598 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Generation** | 7.5 (289 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 | | **Scoro** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (78 reviews) | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Data Sourcing** | 8.5 (967 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (997 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.4 (899 reviews) | Not enough data | | **Interactive Dashboards** | 8.7 (1028 reviews) | Not enough data | | **Data Segmentation** | 8.6 (959 reviews) | Not enough data | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Lead Scoring** | 8.4 (945 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (959 reviews) | Not enough data | | **Risk Analysis** | 8.1 (852 reviews) | Not enough data | | **Live Forecasting** | 8.3 (893 reviews) | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Live Pipeline Management** | 8.7 (983 reviews) | Not enough data | | **Sales Gamification** | 8.1 (854 reviews) | Not enough data | | **Account-Based Analytics** | 8.6 (977 reviews) | Not enough data | | **Activity Tracking** | 8.8 (1046 reviews) | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 | | **Scoro** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Record Calls** | 8.5 (185 reviews) | Not enough data | | **Generate Location** | 8.4 (176 reviews) | Not enough data | | **Call Types** | 8.7 (185 reviews) | Not enough data | | **Click-to-Call** | 8.7 (183 reviews) | Not enough data | | **Auto Dialer** | 8.6 (44 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Personalization** | 8.8 (176 reviews) | Not enough data | | **Information Locater** | 8.7 (179 reviews) | Not enough data | | **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Notes** | 9.1 (189 reviews) | Not enough data | | **Daily Summary** | 8.9 (182 reviews) | Not enough data | | **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | | **Automated Emails** | 8.5 (188 reviews) | Not enough data | | **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | | **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Scoro** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | Not enough data | | **Coaching Materials** | 8.8 (247 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Review** | 8.8 (236 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 | | **Scoro** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Content Import** | 8.3 (351 reviews) | Not enough data | | **Content Creation** | 8.1 (342 reviews) | Not enough data | | **Templates** | 8.2 (328 reviews) | Not enough data | | **Advanced Search** | 8.5 (318 reviews) | Not enough data | | **Content Storage** | 8.3 (335 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Reporting** | 8.7 (347 reviews) | Not enough data | | **Alerts** | 8.4 (345 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | | **Content Utilization** | 8.3 (351 reviews) | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Sales Training ** | 8.4 (27 reviews) | Not enough data | | **Sales Coaching** | 8.4 (27 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | | **AI and Automation** | 8.3 (28 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 | | **Scoro** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | | **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | ### Time Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Scoro** | 8.4/10 | 139 | #### Time Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Ease of Completing Timesheets** | Not enough data | 8.7 (80 reviews) | | **Tracking Time to Project/Task** | Not enough data | 8.9 (90 reviews) | | **Billable Time Rate Management** | Not enough data | 8.7 (68 reviews) | #### Client Invoicing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Invoice Creation and Delivery** | Not enough data | 8.8 (103 reviews) | | **Electronic Payments** | Not enough data | 8.5 (66 reviews) | | **Project Accounting / Revenue Recognition** | Not enough data | 8.3 (90 reviews) | #### Mobile Time Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Time Tracking** | Not enough data | 8.0 (77 reviews) | #### Administration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Business Tool Integration** | Not enough data | 8.3 (99 reviews) | | **Workflow** | Not enough data | 8.5 (108 reviews) | | **Automated Reminders** | Not enough data | Feature Not Available | | **Policy Compliance Management** | Not enough data | 8.4 (79 reviews) | | **User, Role, and Access Management** | Not enough data | 8.7 (111 reviews) | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Reporting** | Not enough data | 8.5 (107 reviews) | | **APIs / Integration** | Not enough data | 8.2 (87 reviews) | | **Internationalization** | Not enough data | 8.1 (52 reviews) | | **Performance and Reliability** | Not enough data | 8.7 (110 reviews) | | **Mobile User Support** | Not enough data | 7.4 (89 reviews) | | **Offline** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Scoro (8):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Management Software](https://www.g2.com/categories/project-management), [Work Management Software](https://www.g2.com/categories/work-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Scoro | |---|---|---| | **Small-Business** | 20.6% | 65.7% | | **Mid-Market** | 46.0% | 23.4% | | **Enterprise** | 33.4% | 10.9% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 4.9% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.5% #### Scoro - **Marketing and Advertising:** 24.6% - **Information Technology and Services:** 8.3% - **Management Consulting:** 4.1% - **Architecture & Planning:** 3.8% - **Higher Education:** 3.8% - **Construction:** 3.0% - **Telecommunications:** 2.8% - **Design:** 2.6% - **Computer Software:** 2.4% - **Media Production:** 2.1% - **Other:** 42.5% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews) ### Alternatives to Scoro - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews) - [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15374 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12407 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1689 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13636 reviews) - [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22089 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Scoro - Title: [WILL SCORO REPLACE OUTLOOK?](https://www.g2.com/discussions/getting-started-543492aa-ed40-4fe7-afb8-55138badde60) — 2 comments, 2 upvotes > **Top comment:** "I feel like Outlook has the capacity to do a few of what Scoro can do, but the tools that scoro provides like automatically generating quotations and weekly..." - Title: [Any plans of creating platform for community to share best practises, tips and knowledge?](https://www.g2.com/discussions/27411-any-plans-of-creating-platform-for-community-to-share-best-practises-tips-and-knowledge) — 1 comment *(includes official response)* > **Top comment:** "This is definitely in our future plans. In the meantime, keep an eye on our blog (scoro.com/blog) to see the latest product updates and compelling topics. If..." - Title: [How do I integrate Scoro with QuickBooks - and maintain the ability to download all my QB data?](https://www.g2.com/discussions/12673-how-do-i-integrate-scoro-with-quickbooks-and-maintain-the-ability-to-download-all-my-qb-data) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." - Title: [DO YOU HAVE MANUALS/VIDEOS?](https://www.g2.com/discussions/manuals) — 1 comment, 2 upvotes *(includes official response)* > **Top comment:** "Yes, Scoro has an extensive Help Center that includes manuals and videos: https://help.scoro.com/" - Title: [DO YOU HAVE AN IOS/ANDROID APP?](https://www.g2.com/discussions/app-b46a5851-be80-4f73-9051-e4cb3df089ba) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, Scoro is available as a mobile app on all Android and iOS devices. Android:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-scoro)