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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (78.7% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$12.00 Per Month
Salesforce Sales Cloud
Star Rating
(25,308)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansmonday CRM
Star Rating
(1,077)4.6 out of 5
Market Segments
Small-Business (78.7% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to monday CRM. Users appreciate its robust data management capabilities and user-friendly interface, which allows for a clear view of the entire sales pipeline.
- Users say that monday CRM shines in its ease of setup, with many highlighting how quickly they were able to get their CRM operational. The no-code automation features are particularly praised, enabling users to create campaign flows independently without needing technical assistance.
- Reviewers mention that Salesforce Sales Cloud offers extensive customization options, making it adaptable to various business needs. Users have noted the ability to configure stages, fields, and dashboards, which enhances its usability for different workflows.
- According to verified reviews, monday CRM is favored for its straightforward campaign management. Users find the campaign boards helpful for tracking progress from planning to execution, and the automation features are noted for effectively assigning tasks and updating statuses.
- G2 reviewers highlight that while Salesforce Sales Cloud has a wealth of partner solutions that enhance functionality, it may require a steeper learning curve for new users. However, once mastered, its comprehensive features provide a powerful tool for sales teams.
- Users report that both platforms have strong support systems, but monday CRM's support is often seen as more accessible, with users appreciating the quality of assistance available for troubleshooting and guidance on using the platform effectively.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Salesforce Sales Cloud
Free Trial is available
monday CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,801
8.6
781
Ease of Use
8.2
17,780
8.9
813
Ease of Setup
7.8
8,744
8.5
603
Ease of Admin
7.9
4,444
8.9
460
Quality of Support
8.1
12,038
8.5
693
Has the product been a good partner in doing business?
8.4
4,407
8.9
454
Product Direction (% positive)
8.2
13,475
9.3
759
Features by Category
Sales Force Automation
8.8
9459
|
Verified
8.5
531
8.3
6392
|
Verified
7.8
464
8.7
9180
|
Verified
8.5
530
8.3
9433
|
Verified
8.8
564
8.0
7314
|
Verified
7.6
436
8.2
7605
|
Verified
8.3
486
8.0
6753
|
Verified
7.7
440
8.1
6653
|
Verified
7.5
443
8.3
7404
|
Verified
7.9
470
Marketing Automation
8.0
6665
|
Verified
7.5
453
8.1
6987
|
Verified
7.7
450
8.5
8016
|
Verified
8.6
519
7.9
5425
7.5
427
Customer Support
8.3
6810
|
Verified
8.2
465
8.1
6383
|
Verified
7.8
403
8.2
6780
|
Verified
8.2
428
8.0
5496
|
Verified
7.0
387
8.2
5986
|
Verified
7.8
441
Reporting & Analytics
8.5
8936
|
Verified
8.3
496
8.5
9123
|
Verified
8.7
552
8.2
7429
|
Verified
8.0
456
Mobile & Social
7.9
5616
|
Verified
7.8
374
7.8
5247
|
Verified
7.2
338
7.7
6096
|
Verified
7.7
462
Platform
8.5
3587
|
Verified
8.7
511
8.5
3594
|
Verified
8.7
502
8.6
3618
|
Verified
8.6
514
8.4
2895
|
Verified
8.1
436
8.5
3168
|
Verified
7.6
386
8.1
3189
|
Verified
8.0
469
8.7
3594
|
Verified
8.5
498
8.1
3023
7.8
432
Integration
8.5
2600
|
Verified
8.2
467
8.5
3054
|
Verified
7.9
415
8.5
2890
|
Verified
7.9
406
Generative AI
7.6
883
7.1
306
Agentic AI - CRM
7.9
245
7.2
54
7.9
245
7.3
54
8.2
242
7.3
52
8.0
239
7.2
54
8.0
237
7.1
53
8.1
239
7.0
53
8.2
241
7.0
53
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Not enough data
Organization
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Not enough data
Performance Analysis
8.4
282
Not enough data
8.8
305
Not enough data
Sales Analysis
8.4
283
Not enough data
8.8
297
Not enough data
Generative AI
8.5
122
Not enough data
8.4
122
Not enough data
Agentic AI - AI Sales Assistant
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
Integrated Workflows
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.2
57
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Not enough data
Attribution
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Not enough data
Discovery
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Not enough data
Management
8.5
419
Not enough data
8.7
437
Not enough data
Platform
8.6
429
Not enough data
8.6
429
Not enough data
Agentic AI - Sales Performance Management
8.4
75
7.0
28
8.6
75
6.8
28
8.5
76
6.7
27
Incentives
8.2
440
7.3
214
8.4
503
7.7
230
8.0
438
7.5
208
8.6
515
7.7
220
Personalization
8.6
484
8.2
257
8.8
561
8.2
244
8.9
593
8.8
273
8.6
538
8.6
245
Administrative
8.7
566
8.1
252
8.5
529
8.2
244
8.4
510
7.7
198
Agentic AI - Email Tracking
8.2
65
7.3
23
8.4
63
7.5
23
8.4
63
7.5
23
8.3
64
6.9
23
8.4
64
6.7
23
8.3
63
6.8
23
8.4
66
7.2
23
Analytics
8.3
570
8.1
166
8.4
578
7.9
142
8.4
592
Feature Not Available
Customizations
8.7
622
8.2
184
8.5
590
8.2
93
8.6
626
8.5
188
8.4
571
7.9
87
8.4
599
8.2
184
Generative AI
7.5
292
7.4
131
Agentic AI - Sales Analytics
8.3
81
Not enough data
8.5
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
Data Sourcing
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1029
Not enough data
8.6
962
Not enough data
Predictive Analytics
8.4
944
Not enough data
8.6
957
Not enough data
8.1
855
Not enough data
8.3
895
Not enough data
Sales Management
8.7
984
Not enough data
8.1
858
Not enough data
8.6
979
Not enough data
8.8
1047
Not enough data
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
Content Management
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Not enough data
Analytics
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Not enough data
Revenue Enablement - Sales Enablement
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and monday CRM are categorized as Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
monday CRM has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Marketing and Advertising
12.2%
Information Technology and Services
7.6%
Construction
4.8%
Computer Software
4.7%
Real Estate
3.9%
Other
66.9%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
1 Comment
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 Comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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