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At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$12.00 Per Month
Salesforce Sales Cloud
Star Rating
(24,812)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansmonday CRM
Star Rating
(1,056)4.6 out of 5
Market Segments
Small-Business (78.6% of reviews)
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while monday CRM follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for larger organizations.
- Reviewers mention that monday CRM shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.2. Users on G2 appreciate monday's intuitive interface, making it easier for small businesses to onboard new team members quickly.
- Users say that Salesforce Sales Cloud offers superior Opportunity & Pipeline Management with a score of 8.7, while monday CRM scores 8.5. Reviewers highlight Salesforce's advanced forecasting tools and customizable pipeline stages as key advantages for sales teams.
- G2 users report that monday CRM has a better Ease of Setup score of 8.4 compared to Salesforce's 7.8. Users mention that monday's straightforward setup process allows small businesses to get started without extensive IT support.
- Reviewers mention that Salesforce Sales Cloud provides a more comprehensive Quality of Support with a score of 8.1, while monday CRM scores 8.5. Users appreciate Salesforce's extensive knowledge base and responsive customer service, which is vital for larger enterprises needing quick resolutions.
- Users report that both products perform well in Customization, with Salesforce scoring 8.5 and monday CRM slightly higher at 8.7. Reviewers say that monday's flexibility in creating custom workflows and dashboards is particularly beneficial for small businesses looking to tailor the software to their specific needs.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Salesforce Sales Cloud
Free Trial is available
monday CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,546
8.6
774
Ease of Use
8.2
17,365
8.8
797
Ease of Setup
7.8
8,423
8.4
587
Ease of Admin
7.9
4,312
8.9
460
Quality of Support
8.1
11,802
8.5
686
Has the product been a good partner in doing business?
8.4
4,276
8.9
454
Product Direction (% positive)
8.2
13,221
9.3
752
Features by Category
Sales Force Automation
8.8
9427
|
Verified
8.5
526
8.3
6369
|
Verified
7.8
461
8.7
9147
|
Verified
8.5
524
8.3
9406
|
Verified
8.8
559
8.0
7291
|
Verified
7.6
433
8.2
7583
|
Verified
8.3
482
8.0
6729
|
Verified
7.7
437
8.1
6630
|
Verified
7.5
440
8.3
7382
|
Verified
7.9
467
Marketing Automation
8.0
6641
|
Verified
7.5
448
8.1
6965
|
Verified
7.6
444
8.5
7985
|
Verified
8.5
512
7.9
5405
7.4
423
Customer Support
8.3
6785
|
Verified
8.2
461
8.1
6360
|
Verified
7.8
400
8.2
6755
|
Verified
8.2
425
8.0
5474
|
Verified
7.0
384
8.2
5964
|
Verified
7.7
438
Reporting & Analytics
8.5
8908
|
Verified
8.3
491
8.5
9093
|
Verified
8.7
547
8.2
7404
|
Verified
7.9
451
Mobile & Social
7.9
5592
|
Verified
7.8
371
7.8
5224
|
Verified
7.2
335
7.7
6071
|
Verified
7.7
458
Platform
8.5
3566
|
Verified
8.7
507
8.5
3573
|
Verified
8.7
498
8.6
3598
|
Verified
8.6
512
8.4
2877
|
Verified
8.1
436
8.5
3150
|
Verified
7.6
385
8.1
3173
|
Verified
8.0
469
8.7
3573
|
Verified
8.5
497
8.1
3007
7.8
432
Integration
8.5
2583
|
Verified
8.2
467
8.5
3035
|
Verified
7.9
415
8.5
2876
|
Verified
7.9
406
Generative AI
7.6
865
7.1
302
Agentic AI - CRM
7.8
227
7.1
51
7.9
228
7.3
51
8.2
225
7.2
49
8.0
223
7.2
51
8.0
221
7.1
51
8.0
222
7.0
51
8.1
223
6.9
51
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Not enough data
Organization
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Not enough data
Performance Analysis
8.4
278
Not enough data
8.8
301
Not enough data
Sales Analysis
8.4
279
Not enough data
8.8
293
Not enough data
Generative AI
8.4
117
Not enough data
8.3
117
Not enough data
Agentic AI - AI Sales Assistant
9.3
20
Not enough data
9.1
20
Not enough data
9.0
20
Not enough data
9.1
19
Not enough data
9.4
20
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
Integrated Workflows
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Not enough data
Repeatability and Reportability
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
Not enough data
AI and Automation
8.5
457
Not enough data
8.4
465
Not enough data
8.2
424
Not enough data
8.0
428
Not enough data
7.8
410
Not enough data
Generative AI
7.4
265
Not enough data
Agentic AI - Sales Engagement
8.2
83
Not enough data
8.4
83
Not enough data
8.5
81
Not enough data
8.4
83
Not enough data
8.3
83
Not enough data
8.2
83
Not enough data
8.5
82
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.2
57
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Integrations
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.5
163
Not enough data
8.4
168
Not enough data
Quota & Capacity Management - Sales Planning
8.3
165
Not enough data
8.3
172
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.4
52
Not enough data
8.5
51
Not enough data
Agentic AI - Lead Scoring
7.8
46
Not enough data
8.1
46
Not enough data
7.8
46
Not enough data
7.9
47
Not enough data
Attribution
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Not enough data
Discovery
8.9
447
Not enough data
8.6
442
Not enough data
8.5
424
Not enough data
Management
8.5
413
Not enough data
8.6
431
Not enough data
Platform
8.6
423
Not enough data
8.6
423
Not enough data
Agentic AI - Sales Performance Management
8.3
68
7.0
28
8.5
69
6.8
28
8.5
70
6.7
27
Incentives
8.1
427
7.3
214
8.3
491
7.7
230
8.0
427
7.5
208
8.5
502
7.7
220
Personalization
8.6
470
8.2
257
8.8
548
8.2
244
8.9
579
8.8
273
8.6
526
8.6
245
Administrative
8.7
553
8.1
252
8.5
517
8.2
244
8.4
500
7.7
198
Agentic AI - Email Tracking
8.2
62
7.3
23
8.3
60
7.5
23
8.4
60
7.5
23
8.2
61
6.9
23
8.3
61
6.7
23
8.3
60
6.8
23
8.4
62
7.2
23
Analytics
8.3
566
8.1
166
8.4
574
7.9
142
8.3
588
Feature Not Available
Customizations
8.7
618
8.2
183
8.5
586
8.2
93
8.6
622
8.5
188
8.4
567
7.9
87
8.4
595
8.2
184
Generative AI
7.5
288
7.4
131
Agentic AI - Sales Analytics
8.2
76
Not enough data
8.5
75
Not enough data
8.3
75
Not enough data
8.2
75
Not enough data
8.2
75
Not enough data
Data Sourcing
8.5
961
Not enough data
8.7
992
Not enough data
8.3
896
Not enough data
8.7
1023
Not enough data
8.6
956
Not enough data
Predictive Analytics
8.4
936
Not enough data
8.6
951
Not enough data
8.1
850
Not enough data
8.3
890
Not enough data
Sales Management
8.7
978
Not enough data
8.1
853
Not enough data
8.6
973
Not enough data
8.8
1041
Not enough data
Agentic AI - Outbound Call Tracking
8.4
36
Not enough data
8.4
37
Not enough data
Calling
8.5
183
Not enough data
8.4
174
Not enough data
8.7
183
Not enough data
8.7
180
Not enough data
8.7
40
Not enough data
Contacts
8.8
174
Not enough data
8.6
177
Not enough data
8.7
179
Not enough data
Insights
9.1
184
Not enough data
8.8
180
Not enough data
8.2
176
Not enough data
8.5
186
Not enough data
8.4
181
Not enough data
8.6
37
Not enough data
Agentic AI - Sales Coaching
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
9.3
21
Not enough data
Training
8.8
257
Not enough data
8.8
250
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
238
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
7.9
28
Not enough data
8.0
28
Not enough data
8.2
28
Not enough data
Content Management
8.3
348
Not enough data
8.1
338
Not enough data
8.2
323
Not enough data
8.5
314
Not enough data
8.3
331
Not enough data
Analytics
8.7
338
Not enough data
8.4
337
Not enough data
8.4
220
Not enough data
8.3
346
Not enough data
Learning Management - Sales Enablement
8.7
21
Not enough data
8.6
21
Not enough data
8.6
21
Not enough data
Revenue Enablement - Sales Enablement
8.3
21
Not enough data
8.3
21
Not enough data
9.0
20
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and monday CRM are categorized as Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, and Revenue Operations & Intelligence (RO&I)
monday CRM has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Marketing and Advertising
11.9%
Information Technology and Services
7.6%
Construction
4.7%
Computer Software
4.7%
Real Estate
3.9%
Other
67.1%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
1 Comment
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 Comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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