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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
No pricing available
Free
Salesforce Revenue Cloud
Star Rating
(1,484)4.2 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce Revenue CloudZoho CRM
Star Rating
(2,837)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Salesforce Revenue Cloud excels in Quoting with a score of 8.6, where users appreciate its robust features for generating accurate quotes quickly. In contrast, Zoho CRM, while still strong at 8.3, is noted for being less comprehensive in this area.
- Users report that Salesforce Revenue Cloud's Quality of Support is highly rated at 8.3, with many reviewers highlighting the responsiveness and expertise of the support team. Zoho CRM, however, received a lower score of 7.6, with some users mentioning delays in response times.
- Reviewers mention that Salesforce Revenue Cloud offers superior CRM Integration capabilities, scoring 8.7, which users find beneficial for seamless data flow between systems. Zoho CRM, while functional at 8.3, is perceived as less flexible in integration options.
- Users on G2 highlight that Salesforce Revenue Cloud's Invoicing feature stands out with a score of 8.7, praised for its ease of use and accuracy. In comparison, Zoho CRM's invoicing feature, scoring 8.5, is effective but lacks some advanced functionalities that users desire.
- G2 users report that Salesforce Revenue Cloud shines in Reporting and Dashboards with a score of 8.5, where the customization options are particularly appreciated. Zoho CRM, scoring 8.3, offers good reporting but is seen as less intuitive in dashboard creation.
- Users say that Salesforce Revenue Cloud's Configuration Rules feature, scoring 8.1, is robust and allows for detailed customization, which is a significant advantage for complex pricing structures. Zoho CRM, with a score of 8.2, is also strong but lacks some of the advanced options that Salesforce provides.
Pricing
Entry-Level Pricing
Salesforce Revenue Cloud
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesforce Revenue Cloud
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
959
8.4
2,413
Ease of Use
8.0
1,058
8.3
2,427
Ease of Setup
7.6
537
7.9
1,197
Ease of Admin
7.9
375
8.0
1,005
Quality of Support
8.3
874
7.6
2,207
Has the product been a good partner in doing business?
8.6
372
8.0
981
Product Direction (% positive)
7.9
937
8.0
2,349
Features by Category
Sales Force Automation
Not enough data
8.5
1620
|
Verified
Not enough data
8.3
870
|
Verified
Not enough data
8.2
1543
|
Verified
Not enough data
8.2
1619
|
Verified
Not enough data
7.8
1183
|
Verified
Not enough data
8.4
665
|
Verified
Not enough data
7.9
1213
|
Verified
Not enough data
8.0
1203
|
Verified
Not enough data
8.2
1315
|
Verified
Marketing Automation
Not enough data
8.0
1332
|
Verified
Not enough data
7.9
1295
|
Verified
Not enough data
8.4
1517
|
Verified
Not enough data
7.9
1121
|
Verified
Customer Support
Not enough data
8.0
1195
|
Verified
Not enough data
7.9
1198
|
Verified
Not enough data
7.9
1232
|
Verified
Not enough data
7.8
1066
|
Verified
Not enough data
8.0
1108
|
Verified
Reporting & Analytics
Not enough data
8.2
1494
|
Verified
Not enough data
8.2
1550
|
Verified
Not enough data
8.1
1050
|
Verified
Mobile & Social
Not enough data
8.1
1078
|
Verified
Not enough data
8.0
1089
|
Verified
Not enough data
8.0
1194
|
Verified
Platform
Not enough data
8.1
854
|
Verified
Not enough data
8.1
825
|
Verified
Not enough data
8.4
856
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
717
|
Verified
Not enough data
8.4
838
|
Verified
Not enough data
8.1
660
|
Verified
Integration
Not enough data
8.3
648
|
Verified
Not enough data
8.1
631
|
Verified
Not enough data
8.0
596
|
Verified
Generative AI
Not enough data
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
8.4
548
|
Verified
Feature Not Available
8.2
487
|
Verified
Feature Not Available
8.1
550
|
Verified
8.3
60
8.3
570
|
Verified
8.3
56
8.1
568
8.4
61
Pricing
7.9
548
|
Verified
8.1
63
7.8
550
|
Verified
7.5
58
8.0
465
|
Verified
8.1
57
8.3
517
|
Verified
8.4
59
8.3
554
|
Verified
8.6
59
8.3
487
|
Verified
8.5
57
Quoting
8.3
541
|
Verified
8.4
59
8.0
485
|
Verified
8.3
53
8.2
564
|
Verified
8.4
54
8.3
479
|
Verified
8.4
56
8.2
518
|
Verified
8.6
53
Admin
7.7
302
|
Verified
8.3
88
7.9
288
|
Verified
7.7
83
7.9
283
|
Verified
8.3
86
7.9
284
|
Verified
8.3
83
Channels
7.9
413
|
Verified
8.1
58
8.0
391
|
Verified
7.7
53
8.1
368
8.0
50
Platform
8.7
287
|
Verified
8.4
89
8.4
233
|
Verified
8.2
85
8.3
225
|
Verified
8.0
78
8.4
279
|
Verified
8.5
89
8.5
268
|
Verified
8.4
91
8.8
23
8.6
20
Generative AI - cpq
7.9
29
7.4
15
8.9
29
7.5
16
8.6
28
7.7
16
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Contract Management Platform Features
8.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
8.8
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
Generative AI
8.1
12
Not enough data
7.6
12
Not enough data
Agentic AI - Contract Management
9.0
5
Not enough data
Billing and Payments
8.0
22
Not enough data
8.1
21
Not enough data
8.3
22
Not enough data
Revenue Recognition
8.8
22
Not enough data
7.9
22
Not enough data
8.0
21
Not enough data
Revenue Optimization
7.8
23
Not enough data
7.7
22
Not enough data
8.1
22
Not enough data
8.3
22
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Organization
Not enough data
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
74
Sales Analysis
Not enough data
8.4
68
Not enough data
8.4
72
Generative AI
Not enough data
8.1
26
Not enough data
7.9
26
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Billing
8.6
87
|
Verified
Not enough data
8.5
89
|
Verified
Not enough data
8.2
84
|
Verified
Not enough data
Feature Not Available
Not enough data
Dunning
8.3
77
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
8.3
86
|
Verified
Not enough data
8.5
90
|
Verified
Not enough data
8.3
88
|
Verified
Not enough data
Reporting
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
Agentic AI - Subscription Billing
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
Revenue Recognition
8.5
68
Not enough data
8.5
64
Not enough data
8.2
63
Not enough data
8.4
63
Not enough data
8.6
65
Not enough data
Revenue Performance
8.7
66
Not enough data
8.7
65
Not enough data
8.4
63
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
Revenue Optimization
8.7
65
Not enough data
8.2
65
Not enough data
8.3
63
Not enough data
8.3
61
Not enough data
Integration
8.4
61
Not enough data
8.9
63
Not enough data
8.6
65
Not enough data
8.3
63
Not enough data
Customer Requirements
8.6
103
8.5
52
8.4
98
8.5
51
8.4
100
8.5
53
Contracts
8.5
98
8.5
51
8.5
93
8.2
48
8.3
98
8.4
51
Revenue
8.7
103
8.5
53
8.4
103
8.5
51
8.4
102
8.4
48
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Platform Basics
8.7
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence Capabilities
8.1
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
Contract Data
8.9
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Generative AI
8.3
8
Not enough data
Contract Creation & Management
8.3
52
Not enough data
8.4
51
Not enough data
8.3
50
Not enough data
8.5
50
Not enough data
Collaboration
8.2
49
Not enough data
8.7
51
Not enough data
Other Platform Features
8.3
51
Not enough data
8.0
50
Not enough data
8.3
49
Not enough data
8.2
49
Not enough data
8.7
49
Not enough data
Contract Data
8.3
51
Not enough data
8.1
50
Not enough data
Generative AI
7.9
29
Not enough data
8.1
28
Not enough data
Agentic AI - Contract Lifecycle Management (CLM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.6
79
Not enough data
8.7
81
Not enough data
8.6
82
Not enough data
Bill Processing
8.4
80
Not enough data
8.5
80
Not enough data
8.5
80
Not enough data
Integration
8.5
80
Not enough data
8.4
81
Not enough data
8.3
80
Not enough data
Agentic AI - Billing
8.3
14
Not enough data
Order Management
8.7
35
Not enough data
8.7
36
Not enough data
8.2
35
Not enough data
8.6
36
Not enough data
Products & Plans
8.3
33
Not enough data
8.3
35
Not enough data
8.2
34
Not enough data
8.7
34
Not enough data
Pricing
8.6
35
Not enough data
8.9
34
Not enough data
8.4
34
Not enough data
Revenue Management
8.7
35
Not enough data
8.5
35
Not enough data
8.3
34
Not enough data
8.2
35
Not enough data
Integration
8.5
35
Not enough data
8.9
34
Not enough data
9.0
35
Not enough data
Agentic AI - Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Data Management
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
Analysis
8.8
7
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Subscription Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Platform - Pricing
7.6
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
8.5
9
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
Integration - Pricing
7.2
9
Not enough data
7.2
9
Not enough data
6.7
9
Not enough data
Artificial Intelligence - Pricing
7.8
9
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - Pricing
7.2
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
6.7
9
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Revenue Cloud and Zoho CRM are categorized as Quote-to-Cash and CPQ
Unique Categories
Salesforce Revenue Cloud is categorized as Contract Lifecycle Management (CLM), Contract Analytics, Subscription Billing, Revenue Management, Subscription Revenue Management, Subscription Analytics, Billing, Subscription Management, Pricing, and Contract Management
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CRM, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Salesforce Revenue Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.3%
Information Technology and Services
15.2%
Retail
3.1%
Telecommunications
3.0%
Financial Services
3.0%
Other
59.5%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Discussions
Can approvals be completed via email?
2 Comments
NC
Yes, We can approved the Quote using generating Approved button. Read more
How technical does someone need to be to administer SteelBrick CPQ?
2 Comments
NC
Yeah,Some Extra modifications i.e., Post installation activities are available in steelbrick. So we have to change those activities like Page...Read more
How to check how many cpq license in saleforce?
2 Comments
JL
1. Go to Setup | Installed Packages
2. Scroll to the Salesforce CPQ Link
3. Next to the link, there is a link titled "Manage Licenses"
4. Click on that...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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