Link copied to clipboard # Salesforce Sales Cloud vs Zoho CRM Comparison - What are their main differences? Share [ Export ](/compare/agentforce-sales-formerly-salesforce-sales-cloud/zoho-crm/export.csv) Salesforce Sales CloudZoho[+ Add Product](#) Pricing **Salesforce Sales Cloud** Free Trial **$25.00** 1 User Per Month · Starter Edition **$100.00** 1 User Per Month · Professional Edition **$165.00** 1 User Per Month · Enterprise Edition **$330.00** 1 User Per Month · Unlimited Edition Show more **Zoho CRM** Free Trial **Free** · Free Edition **$23.00** 1 User Per Month · Professional **$40.00** 1 User Per Month · Enterprise **$14.00** 1 per user/ per month Per Year · Standard **$52.00** 1 per user/ per month Per Year · Ultimate Show more **Pricing Insights** from reviews Perceived Cost **Salesforce Sales Cloud** $$$$$ **Zoho CRM** $$$$$ Average Discount **Salesforce Sales Cloud** 16%6% more **Zoho CRM** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Salesforce Sales Cloud** 6 months Based on 100 responses **Zoho CRM** 6 months Based on 100 responses Return on Investment **Salesforce Sales Cloud** 6 months Based on 100 responses **Zoho CRM** 6 months Based on 100 responses ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Salesforce Sales Cloud** [ Easy To Use (902) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2522495&qs=pros-and-cons#reviews)[ More Time Selling (705) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2523973&qs=pros-and-cons#reviews)[ High Costs (583) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=2524252&qs=pros-and-cons#reviews)[ Steep Learning Curve (397) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699870&qs=pros-and-cons#reviews) **Zoho CRM** [ Easy Daily Navigation (154) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2523022&qs=pros-and-cons#reviews)[ Connected Business Tools (104) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2523214&qs=pros-and-cons#reviews)[ Steep Advanced Learning Curve (50) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2522440&qs=pros-and-cons#reviews)[ Slow Loading And Lag (45) ](https://www.g2.com/products/zoho-crm/reviews?filters%5Bsentiment_snippet%5D=2521599&qs=pros-and-cons#reviews) Integrations **Salesforce Sales Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image") 6sense Revenue Marketing ](https://www.g2.com/products/6sense-revenue-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image") 6sense Sales Intelligence ](https://www.g2.com/products/6sense-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ View all ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations) **Zoho CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d06214a78a4c42bbd28cfa5c5d8b7b38/acuity-scheduling.png "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ View all ](https://www.g2.com/products/zoho-crm/integrations) Screenshots **Salesforce Sales Cloud** ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png) **Zoho CRM** ![Zoho CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53683/Predictive-Sales.jpg) **Ratings** from reviews Meets Requirements **Salesforce Sales Cloud** **8.8** /10 Based on 14,331 responses **Zoho CRM** **8.4** /10 Based on 2,506 responses Ease of Use **Salesforce Sales Cloud** **8.2** /10 Based on 19,731 responses **Zoho CRM** **8.3** /10 Based on 2,529 responses Ease of Setup **Salesforce Sales Cloud** **7.9** /10 Based on 10,627 responses **Zoho CRM** **8.0** /10 Based on 1,299 responses Ease of Admin **Salesforce Sales Cloud** **7.9** /10 Based on 4,589 responses **Zoho CRM** **8.0** /10 Based on 1,033 responses Quality of Support **Salesforce Sales Cloud** **8.1** /10 Based on 12,526 responses **Zoho CRM** **7.7** /10 Based on 2,297 responses Has the product been a good partner in doing business? **Salesforce Sales Cloud** **8.4** /10 Based on 4,555 responses **Zoho CRM** **8.0** /10 Based on 1,008 responses Product Direction (% positive) **Salesforce Sales Cloud** **8.3** /10 Based on 13,906 responses **Zoho CRM** **8.0** /10 Based on 2,427 responses **Features** ratings from reviews CRM **8.8** /10 Based on 12,743 responses **8.2** /10 Based on 1,993 responses AI Sales Assistant **8.8** /10 Based on 442 responses **8.5** /10 Based on 80 responses Sales Engagement **8.5** /10 Based on 642 responses **8.2** /10 Based on 170 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Lead Scoring **8.5** /10 Based on 520 responses **7.9** /10 Based on 23 responses Sales Performance Management **8.5** /10 Based on 689 responses **8.3** /10 Based on 198 responses Email Tracking **8.3** /10 Based on 717 responses **8.0** /10 Based on 161 responses Sales Analytics **8.5** /10 Based on 1,214 responses **8.1** /10 Based on 174 responses Sales Enablement **8.3** /10 Based on 446 responses **7.8** /10 Based on 12 responses CPQ Not enough data **7.7** /10 Based on 121 responses Sales Gamification Not enough data **8.7** /10 Based on 75 responses Location Intelligence **8.4** /10 Based on 45 responses Not enough data Conversation Intelligence **8.9** /10 Based on 185 responses Not enough data Quote-to-Cash Not enough data **8.4** /10 Based on 56 responses Customer Journey Mapping Not enough data **8.4** /10 Based on 106 responses Client Portal Not enough data **8.7** /10 Based on 89 responses Lead Capture Not enough data **8.5** /10 Based on 44 responses Revenue Operations & Intelligence (RO&I) **8.4** /10 Based on 88 responses Not enough data Field Sales **8.6** /10 Based on 40 responses Not enough data Business Scheduling **8.3** /10 Based on 186 responses Not enough data Sales Planning **8.6** /10 Based on 206 responses Not enough data Outbound Call Tracking **8.6** /10 Based on 222 responses Not enough data Sales Coaching **8.7** /10 Based on 311 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 20.6% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% Small-Business(50 or fewer emp.) 20.6% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 32.5% Enterprise(\> 1000 emp.) 6.0% Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 32.5% Enterprise(\> 1000 emp.) 6.0% **Reviewers' Industry** [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Computer Software 13.1% Information Technology and Services 11.7% Financial Services 7.1% Marketing and Advertising 4.8% Non-Profit Organization Management 3.0% Other 60.4% [![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")](https://www.g2.com/products/zoho-crm/reviews) Zoho CRM Information Technology and Services 16.1% Computer Software 9.9% Marketing and Advertising 8.8% Financial Services 3.6% Real Estate 3.5% Other 58.1% Alternatives **Salesforce Sales Cloud Alternatives** ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") [ Outreach ](/products/outreach/reviews) **Zoho CRM Alternatives** ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![OnePageCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565605/onepagecrm.svg "OnePageCRM") [ OnePageCRM ](/products/onepagecrm/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ## Salesforce Sales Cloud vs Zoho FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Sales vs Zoho? Agentforce Sales stands out for its higher G2 rating, larger review volume, and stronger Quality of Support score, while Zoho is favored for its ease of use and integrations. | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Zoho](https://www.g2.com/products/zoho-crm/reviews) | | --- | --- | | 4.4/5 (25,875 reviews) | 4.1/5 (2,947 reviews) | | Mid-Market | Small-Business | | 7.8 | 8.0 | | 8.1 | 7.7 | | Centralized customer data and automation | Ease of use and integrations (271 and 140 all-time mentions) | ### How do the pricing models of Agentforce Sales and Zoho compare? Zoho is rated as the stronger value on price and cost satisfaction, with reviewers highlighting affordability and ease of use. - **Agentforce Sales:** Reviewers note that while it offers robust automation and reporting, licensing and implementation costs can be high, especially for smaller businesses. - **Zoho:** Many reviewers cite Zoho as affordable and a good value for money, with 68 all-time mentions for affordability and frequent praise for its cost-effectiveness in recent reviews. - **Switching reasons:** Recent reviewers mention switching to Zoho for its lower cost and easier onboarding compared to more complex or expensive CRMs. ### What are the best alternatives to Agentforce Sales and Zoho? The top three alternatives to Agentforce Sales and Zoho are Clari, Salesloft, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | High licensing and implementation costs noted | Centralized customer data and automation | | [Zoho](https://www.g2.com/products/zoho-crm/reviews) | 4.1/5 (2,947 reviews) | Small-Business | Affordable and good value for money | Ease of use and integrations | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Pipeline management and forecasting | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | Sales engagement and automation | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | Ease of use and all-in-one sales tools | ### Which CRM features should I prioritize when comparing Agentforce Sales and Zoho? Buyers should prioritize reporting, automation, integrations, ease of use, and customization when comparing Agentforce Sales and Zoho. - **Reporting:** Zoho has 86 all-time mentions for reporting, while Agentforce Sales is frequently praised for customizable dashboards and analytics. - **Automation:** Zoho has 74 all-time mentions for automation features; Agentforce Sales is cited for AI-powered automation and workflow automation in recent reviews. - **Integrations:** Zoho integrations are mentioned in 140 reviews, with specific praise for Google Workspace and Slack; Agentforce Sales is noted for integration with Jira and Google Workspace. - **Ease of Use:** Zoho has 271 all-time mentions for ease of use, and scores 8.3 on Ease of Use versus Agentforce Sales at 8.2. - **Customization:** Zoho has 99 all-time mentions for customizability and 95 for customization; Agentforce Sales is praised for flexibility and custom workflows in recent reviews. ### What are the pros and cons of Agentforce Sales vs Zoho? Agentforce Sales is strongest in automation and centralized data, while Zoho is favored for ease of use and integrations. - **Agentforce Sales strengths:** Centralized customer data, robust automation, customizable dashboards, and strong reporting capabilities. - **Agentforce Sales trade-offs:** Reviewers note a steep learning curve, high licensing and implementation costs, and complexity for new users. - **Zoho strengths:** Ease of use (271 all-time mentions), integrations (140 mentions), affordability (68 mentions), and strong customization options (99 mentions for customizability). - **Zoho trade-offs:** Reviewers cite a learning curve (112 mentions), complexity (68 mentions), slow performance (59 mentions), and some advanced features requiring higher-tier plans. ### Is Agentforce Sales or Zoho better for small businesses? Zoho is the better fit for small businesses, with a larger share of small-business reviewers and strong sentiment for affordability and ease of use. - **Agentforce Sales:** Largest segment is Mid-Market; reviewers highlight robust features but note higher costs and complexity for smaller teams. - **Zoho:** Largest segment is Small-Business; reviewers consistently praise its affordability, ease of setup, and suitability for small teams. ### Which CRM platform has better integrations? Zoho is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Agentforce Sales:** Recent reviews mention integrations with Jira and Google Workspace, with positive feedback on connecting sales and marketing workflows. - **Zoho:** 140 reviews mention integrations, including Slack (8 mentions), Zoho Social (8 mentions), and Google Workspace (6 mentions), with frequent praise for integration flexibility and ease. ### How do Agentforce Sales and Zoho compare on customer support? Agentforce Sales and Zoho are near parity on Quality of Support, with Agentforce Sales at 8.1 and Zoho at 7.7. - **Agentforce Sales:** Reviewers describe support as responsive and helpful, especially during onboarding and customization, though some note the need for specialized expertise for advanced issues. - **Zoho:** Reviewers highlight generally good support, with positive experiences for onboarding and troubleshooting, but occasional mentions of slower response times for complex technical questions. ### Which is easier to implement, Agentforce Sales or Zoho? Zoho and Agentforce Sales are at parity on Ease of Setup, with Zoho scoring 8.0 and Agentforce Sales 7.8. - **Agentforce Sales:** Reviewers describe the setup as straightforward for standard use cases, but note that advanced customization and integrations can require significant time and expertise. - **Zoho:** Reviewers consistently praise Zoho for easy and fast initial setup, especially for small businesses, with some noting that advanced features and customizations add complexity. ### Which product has better Reporting? Zoho is more frequently cited for reporting, with 86 all-time mentions, while Agentforce Sales is praised for customizable dashboards and analytics. - **Agentforce Sales:** Reviewers highlight customizable dashboards, real-time analytics, and strong reporting capabilities, with Meets Requirements score of 8.8. - **Zoho:** 86 reviews mention reporting, with frequent praise for detailed reports, analytics, and data visualization; Meets Requirements score is 8.4.