Compare Agentforce 360 Platform (formerly Salesforce Platform) and ServiceNow App Engine 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (49.3% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
No pricing available
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansServiceNow App Engine
Star Rating
(872)4.5 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow App EngineSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Agentforce 360 Platform excels in integration capabilities, allowing seamless connections with various platforms. Users appreciate its smart CRM setup, which helps manage leads and track opportunities effectively.
- Users say that ServiceNow App Engine stands out for its speed and governance in building business applications. Reviewers highlight its ability to balance low-code development with strong security measures, making it suitable for enterprise environments.
- According to verified reviews, Agentforce 360 Platform has a higher overall satisfaction score, reflecting its user-friendly interface and effective customer information management. Users find it particularly helpful for organizing data and prioritizing follow-ups through its intuitive pipeline view.
- Reviewers mention that ServiceNow App Engine is easy to use for both developers and non-coders, which enhances its accessibility. Its low-code approach allows teams to implement automation and UI/UX improvements quickly, streamlining workflows.
- G2 reviewers highlight that while both platforms have similar star ratings, Agentforce 360 Platform benefits from a larger volume of reviews, indicating a more robust user experience. This extensive feedback supports its reputation for effective customization and application deployment.
- Users report that Agentforce 360 Platform offers superior customization options, with features that allow for tailored branding and application templates. This flexibility is a significant advantage for businesses looking to create unique solutions that fit their specific needs.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
ServiceNow App Engine
No pricing availableFree Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
ServiceNow App Engine
Free Trial is available
Ratings
Meets Requirements
8.9
2,355
8.5
606
Ease of Use
8.5
3,121
8.7
642
Ease of Setup
8.4
1,899
8.7
545
Ease of Admin
8.5
801
8.7
474
Quality of Support
8.5
2,102
8.4
582
Has the product been a good partner in doing business?
8.8
796
8.8
453
Product Direction (% positive)
8.7
2,320
9.5
571
Features by Category
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.1
75
Not enough data
8.5
70
Not enough data
8.7
69
Not enough data
8.5
69
Not enough data
Data Control
8.5
68
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
25
Not enough data
8.8
25
Not enough data
8.4
25
Not enough data
Functionality
9.1
143
8.7
337
8.8
136
8.2
310
8.8
129
8.0
297
9.2
138
8.2
330
8.7
136
8.6
323
8.9
132
8.1
319
9.1
129
8.5
309
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Agentic AI - Mobile Development Platforms
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
9.2
8
Generation and Interpretation - AI App Builder
Not enough data
8.3
10
Not enough data
8.1
9
Not enough data
8.8
10
Not enough data
8.3
10
Generated Application Quality - AI App Builder
Not enough data
9.4
13
Not enough data
8.9
14
Not enough data
9.3
12
Not enough data
9.3
12
Application Design
8.6
236
8.2
342
|
Verified
8.6
236
8.2
356
|
Verified
8.7
257
8.4
343
|
Verified
8.7
247
8.3
345
|
Verified
8.9
273
9.0
379
|
Verified
Data Control
8.9
267
8.4
325
|
Verified
8.9
269
8.3
323
|
Verified
9.2
267
8.7
338
|
Verified
Publishing
8.9
243
8.7
353
|
Verified
8.9
255
8.6
343
|
Verified
8.9
239
8.5
341
|
Verified
Agentic AI - Low-Code Development Platforms
9.1
48
8.2
38
9.2
46
8.1
40
9.0
48
8.1
38
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
8.3
169
8.7
156
|
Verified
8.6
187
8.8
157
|
Verified
8.3
182
9.1
159
|
Verified
8.9
191
Data Control
9.0
153
|
Verified
8.4
178
8.9
161
|
Verified
8.5
179
9.2
158
|
Verified
8.6
177
Publishing
8.8
145
|
Verified
8.7
181
9.0
150
8.7
182
8.9
148
|
Verified
8.5
181
Agentic AI - No-Code Development Platforms
8.7
37
7.8
12
8.8
37
7.6
11
8.6
37
8.0
11
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and ServiceNow App Engine are categorized as Application Development Platforms, No-Code Development Platforms, and Low-Code Development Platforms
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, Drag and Drop App Builder, Software Testing, Identity and Access Management (IAM), and Cloud Platform as a Service (PaaS)
ServiceNow App Engine is categorized as Mobile Development Platforms and AI App Builder
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow App Engine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Information Technology and Services
26.0%
Computer Software
9.1%
Financial Services
5.2%
Telecommunications
4.9%
Banking
4.7%
Other
50.1%
Alternatives
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
What is ServiceNow App Engine used for?
2 Comments
SB
One of the purpose is to to create a custom application in ServiceNow with low code/no code.Read more
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