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At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Enterprise (50.8% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
No pricing available
Salesforce Platform
Star Rating
(3,781)4.5 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansServiceNow App Engine
Star Rating
(776)4.5 out of 5
Market Segments
Enterprise (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow App EngineSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Platform and ServiceNow App Engine have a strong ease of use, with Salesforce scoring 8.4 and ServiceNow slightly higher at 8.7. However, reviewers mention that Salesforce's intuitive interface and robust customization options make it easier for mid-market users to adapt quickly.
- Reviewers mention that Salesforce excels in customization, scoring 9.1 compared to ServiceNow's 8.1. Users appreciate Salesforce's ability to tailor applications to specific business needs, particularly through its AppExchange marketplace, which offers a wide range of third-party integrations.
- G2 users highlight Salesforce's superior data security features, scoring 9.2 against ServiceNow's 8.6. Reviewers say that Salesforce's comprehensive security protocols and compliance certifications provide peace of mind, especially for businesses handling sensitive customer data.
- Users on G2 report that Salesforce's workflow management capabilities are exceptional, with a score of 9.1, while ServiceNow matches with 8.8. Reviewers mention that Salesforce's automation tools streamline processes effectively, enhancing productivity across teams.
- Reviewers mention that both platforms offer solid support, each scoring 8.5. However, users report that Salesforce's extensive help guides and community forums provide additional resources that can be particularly beneficial for new users.
- Users say that Salesforce's adaptive learning features, scoring 9.2, significantly enhance user experience by providing personalized insights and recommendations, while ServiceNow's score of 7.7 indicates room for improvement in this area.
Pricing
Entry-Level Pricing
Salesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
ServiceNow App Engine
No pricing availableFree Trial
Salesforce Platform
Free Trial is available
ServiceNow App Engine
Free Trial is available
Ratings
Meets Requirements
8.9
2,207
8.6
558
Ease of Use
8.5
2,971
8.7
593
Ease of Setup
8.4
1,768
8.7
497
Ease of Admin
8.5
763
8.7
437
Quality of Support
8.5
1,970
8.5
537
Has the product been a good partner in doing business?
8.8
760
8.8
418
Product Direction (% positive)
8.7
2,175
9.5
525
Features by Category
Data Masking
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
Not enough data
Administration
9.0
286
Not enough data
8.8
275
Not enough data
9.3
299
Not enough data
9.0
298
Not enough data
9.2
300
Not enough data
9.0
287
Not enough data
Automation
9.0
319
Not enough data
8.9
310
Not enough data
9.0
317
Not enough data
Development
8.9
290
Not enough data
8.6
251
Not enough data
8.5
242
Not enough data
9.0
269
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Not enough data
Functionality
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Not enough data
Functionality
8.6
299
Not enough data
9.1
313
Not enough data
9.2
308
Not enough data
8.9
304
Not enough data
8.5
288
Not enough data
9.1
309
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
7.2
6
Not enough data
7.2
6
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
8.1
6
Not enough data
6.9
6
Not enough data
Functionality
8.7
75
Not enough data
8.7
76
Not enough data
9.0
78
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Not enough data
Type
8.7
73
Not enough data
8.8
74
Not enough data
Reporting
8.9
73
Not enough data
8.9
74
Not enough data
9.0
14
Not enough data
9.5
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.6
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.5
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Not enough data
Management
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Not enough data
Functionality
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Not enough data
Processes
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Not enough data
Functionality
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Not enough data
Data Control
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Not enough data
Agentic AI - Drag and Drop App Builder
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Not enough data
Functionality
9.1
130
8.7
319
8.8
129
8.2
303
8.8
127
8.0
293
9.2
128
8.2
316
8.7
128
8.6
317
8.8
128
8.1
313
9.1
127
8.5
305
Functionality
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Not enough data
Support
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Not enough data
Agentic AI - AI Code Generation
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Not enough data
Agentic AI - Software Testing
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Not enough data
Agentic AI - Mobile Development Platforms
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Generation and Interpretation - AI App Builder
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Generated Application Quality - AI App Builder
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
9.1
9
Application Design
8.6
234
8.2
331
|
Verified
8.7
231
8.2
330
|
Verified
8.7
255
8.3
332
|
Verified
8.6
244
8.3
333
|
Verified
8.9
265
8.9
339
|
Verified
Data Control
8.9
262
8.3
314
|
Verified
8.8
264
8.3
317
|
Verified
9.2
262
8.6
319
|
Verified
Publishing
8.9
241
8.7
333
|
Verified
8.9
249
8.5
331
|
Verified
8.9
238
8.5
325
|
Verified
Agentic AI - Low-Code Development Platforms
9.1
50
8.0
35
9.2
48
8.1
36
9.0
49
8.1
36
Development
8.7
563
Not enough data
8.6
552
Not enough data
8.7
509
Not enough data
8.6
548
Not enough data
8.6
508
Not enough data
Database
9.0
542
Not enough data
8.8
598
Not enough data
8.5
489
Not enough data
8.6
550
Not enough data
8.6
578
Not enough data
Infrastructure
8.5
549
Not enough data
8.1
519
Not enough data
9.1
572
Not enough data
User Interface Design
8.5
139
|
Verified
8.4
167
8.7
157
|
Verified
8.6
184
8.8
158
|
Verified
8.3
180
9.1
156
|
Verified
8.8
186
Data Control
9.0
153
|
Verified
8.5
174
8.9
158
|
Verified
8.5
175
9.2
158
|
Verified
8.6
174
Publishing
8.8
147
|
Verified
8.7
176
9.0
152
8.7
180
8.9
149
|
Verified
8.5
178
Agentic AI - No-Code Development Platforms
8.7
39
8.0
10
8.8
39
7.8
10
8.6
39
7.7
10
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Platform and ServiceNow App Engine are categorized as Application Development Platforms, No-Code Development Platforms, and Low-Code Development Platforms
Unique Categories
Salesforce Platform is categorized as Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, Drag and Drop App Builder, Software Testing, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), DevOps Platforms, and AI Code Generation
ServiceNow App Engine is categorized as Mobile Development Platforms and AI App Builder
Reviews
Reviewers' Company Size
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow App Engine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.4%
Information Technology and Services
25.5%
Computer Software
9.3%
Financial Services
5.3%
Consulting
4.6%
Banking
4.6%
Other
50.8%
Alternatives
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
What is ServiceNow App Engine used for?
2 Comments
SB
One of the purpose is to to create a custom application in ServiceNow with low code/no code.Read more
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