# Salesforce Order Management vs Sana Commerce Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Order Management excels in providing a comprehensive platform for tracking and managing orders, seamlessly integrating with other Salesforce products. Users appreciate the ease of managing the entire shopping cycle, including delivery, which enhances overall efficiency.
- **Users say** that Sana Commerce Cloud stands out for its user-friendly dashboard and automated tax calculations, making online shopping straightforward and error-free. This feature is particularly beneficial for businesses targeting new markets, as it simplifies product and service offerings.
- **Reviewers mention** that Salesforce Order Management is powerful for handling invoicing and inventory tasks, with its ability to unify fragmented order data being a significant advantage. This capability allows for effective order lifecycle management, which is crucial for businesses with complex order processes.
- **According to verified reviews** , Sana Commerce Cloud offers impressive self-service capabilities, allowing customers to access real-time inventory data and payment processes. This transparency is a key feature that enhances the shopping experience, especially for users who value control over their transactions.
- **G2 reviewers highlight** that while both platforms provide quality support, Sana Commerce Cloud has received praise for its consistent quality of support, matching Salesforce Order Management's ratings. This indicates that users can expect reliable assistance regardless of the platform they choose.
- **Users express** that Salesforce Order Management's unified view of order data significantly improves customer service, enabling agents to handle cancellations, exchanges, and refunds efficiently. This feature is essential for maintaining customer satisfaction in a competitive market.



| | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 119 | 124 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Mid-Market (48.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Month | 

---
## Top Pros & Cons

### Salesforce Order Management

Pros:
- Order Management (37 reviews)
- Ease of Use (18 reviews)

Cons:
- Complexity (11 reviews)
- Expensive (9 reviews)

### Sana Commerce Cloud

Pros:
- Ease of Use (17 reviews)
- Integrations (12 reviews)

Cons:
- Expensive (2 reviews)
- Inefficient Search (2 reviews)

---
## Ratings Comparison
| Rating | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
  | **Meets Requirements** | 9.0 (59 reviews) | 9.0 (87 reviews) | 
  | **Ease of Use** | 8.2 (101 reviews) | 9.1 (88 reviews) | 
  | **Ease of Setup** | 7.8 (75 reviews) | 8.1 (60 reviews) | 
  | **Ease of Admin** | 7.8 (24 reviews) | 8.6 (60 reviews) | 
  | **Quality of Support** | 8.8 (58 reviews) | 8.8 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (24 reviews) | 8.8 (60 reviews) | 
  | **Product Direction (% positive)** | 8.3 (61 reviews) | 8.3 (81 reviews) | 

---
## Pricing

### Salesforce Order Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Sana Commerce Cloud

#### Entry-Level Pricing

Plan: Essential

Price: Contact Us Per Month

Description: Get the essentials to start your B2B e-commerce web store to meet new customers and market needs.

Key Features:
- Pre-built ERP-integration
- State-of-the-art Visual Designer
- 24/7 access to historical data & documents

[Browse all 3 editions](https://www.g2.com/products/sana-commerce-cloud/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Order Management** | 8.9/10 | 38 |
| **Sana Commerce Cloud** | 9.6/10 | 29 |

#### Order Entry

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Entry** | 8.5 (36 reviews) | 9.8 (22 reviews) | 
| **Register** | 8.7 (36 reviews) | 9.7 (25 reviews) | 
| **Notifications** | 8.6 (35 reviews) | 9.5 (25 reviews) | 

#### Order Tracking

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Shipping** | 9.1 (35 reviews) | 9.6 (24 reviews) | 
| **Tracking** | 8.9 (36 reviews) | 9.7 (24 reviews) | 
| **Backorder** | 8.3 (35 reviews) | 9.3 (25 reviews) | 

#### Inventory Management

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Stock Levels** | 9.2 (33 reviews) | 9.2 (24 reviews) | 
| **Flow Of Goods** | 8.7 (34 reviews) | 9.4 (24 reviews) | 
| **Reserving Goods** | 8.9 (33 reviews) | 9.4 (24 reviews) | 

#### Customer Management

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Order Status** | 9.2 (33 reviews) | 9.7 (27 reviews) | 
| **Information Access** | 8.7 (35 reviews) | 9.6 (27 reviews) | 
| **Email Notifications** | 9.4 (34 reviews) | 9.6 (25 reviews) | 

#### Subscription Management

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Payment Data** | 8.9 (34 reviews) | 9.7 (26 reviews) | 
| **Payment Gateway** | 8.8 (31 reviews) | 9.8 (25 reviews) | 
| **Billing** | 8.9 (32 reviews) | 9.4 (26 reviews) | 
| **Automatic Payments** | 9.0 (32 reviews) | 9.7 (24 reviews) | 

#### Agentic AI - Order Management

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Order Management** | N/A | N/A |
| **Sana Commerce Cloud** | 8.8/10 | 76 |

#### Headless Commerce

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Decoupling** | Not enough data | 9.7 (23 reviews) | 
| **REST APIs** | Not enough data | 9.6 (26 reviews) | 
| **Data Orchestration** | Not enough data | 9.5 (25 reviews) | 
| **Customization** | Not enough data | 9.4 (32 reviews) | 
| **Extensibility** | Not enough data | 9.7 (31 reviews) | 

#### Generative AI

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Platforms

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Merchandising/Marketing

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Storefront Design Tools** | Not enough data | 8.6 (70 reviews) | 
| **Product Visualization** | Not enough data | 8.6 (70 reviews) | 
| **Recommendations / Personalization** | Not enough data | 8.3 (65 reviews) | 
| **Promotions and Discounts** | Not enough data | 8.2 (63 reviews) | 
| **Shopping Cart Abandonment** | Not enough data | 8.2 (57 reviews) | 
| **Product Reviews** | Not enough data | 8.8 (55 reviews) | 
| **SEO** | Not enough data | 8.4 (65 reviews) | 

#### Product Catalog

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (72 reviews) | 
| **Product Configuration** | Not enough data | 8.8 (65 reviews) | 
| **Product Search and Filtering** | Not enough data | 8.4 (73 reviews) | 
| **Intangible Products** | Not enough data | 8.4 (48 reviews) | 

#### Order Process

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Checkout Process** | Not enough data | 8.9 (71 reviews) | 
| **Shipping Options** | Not enough data | 8.7 (67 reviews) | 
| **Tax Display and Processing** | Not enough data | 8.8 (64 reviews) | 
| **Payment Processing** | Not enough data | 8.6 (61 reviews) | 
| **Order Management** | Not enough data | 9.0 (69 reviews) | 
| **Returns / Refunds** | Not enough data | 8.8 (50 reviews) | 
| **Inventory Management** | Not enough data | 8.8 (65 reviews) | 
| **Multi-Channel Fulfillment** | Not enough data | 8.7 (48 reviews) | 

#### Multi-Channel Support

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.8 (54 reviews) | 
| **Mobile** | Not enough data | 8.4 (65 reviews) | 
| **Social Commerce** | Not enough data | 8.3 (48 reviews) | 
| **Customer Service** | Not enough data | 8.8 (56 reviews) | 
| **Store Locator** | Not enough data | 9.0 (43 reviews) | 
| **3rd-Party Store Integration** | Not enough data | 8.6 (39 reviews) | 
| **B2B** | Not enough data | 9.2 (63 reviews) | 

#### Platform

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **APIs** | Not enough data | 8.3 (53 reviews) | 
| **Customization** | Not enough data | 8.4 (67 reviews) | 
| **Integrations to Add-on Tools** | Not enough data | 8.2 (63 reviews) | 
| **User Management** | Not enough data | 8.6 (66 reviews) | 
| **Reporting / Analytics** | Not enough data | 8.2 (60 reviews) | 
| **Security** | Not enough data | 8.9 (63 reviews) | 
| **Multi-Site Management** | Not enough data | 8.9 (51 reviews) | 
| **Admin Access Rights** | Not enough data | 9.1 (65 reviews) | 
| **Test-to-Product Migration** | Not enough data | 8.7 (58 reviews) | 
| **Internationalization** | Not enough data | 9.2 (53 reviews) | 
| **Cross Browser Support** | Not enough data | 9.0 (63 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (68 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Salesforce Order Management** | N/A | N/A |
| **Sana Commerce Cloud** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Order Management Software](https://www.g2.com/categories/order-management)


**Unique to Sana Commerce Cloud (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Salesforce Order Management | Sana Commerce Cloud | 
|---|---|---|
| **Small-Business** | 21.6% | 43.9% | 
| **Mid-Market** | 45.7% | 48.0% | 
| **Enterprise** | 32.8% | 8.1% | 

### By Industry

#### Salesforce Order Management

- **Information Technology and Services:** 13.0%
- **Retail:** 10.4%
- **Accounting:** 6.1%
- **Computer Software:** 6.1%
- **Financial Services:** 5.2%
- **Automotive:** 5.2%
- **Manufacturing:** 2.6%
- **Package/Freight Delivery:** 2.6%
- **Non-Profit Organization Management:** 2.6%
- **Medical Devices:** 2.6%
- **Other:** 43.5%

#### Sana Commerce Cloud

- **Computer Software:** 14.6%
- **Wholesale:** 9.8%
- **Consumer Goods:** 6.5%
- **Business Supplies and Equipment:** 4.1%
- **Building Materials:** 3.3%
- **Construction:** 3.3%
- **Food & Beverages:** 3.3%
- **Accounting:** 2.4%
- **Apparel & Fashion:** 2.4%
- **Automotive:** 2.4%
- **Other:** 48.0%

---
## Alternatives

### Alternatives to Salesforce Order Management

- [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) — 4.4/5 stars (83 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (325 reviews)
- [Manhattan Active® Order Management](https://www.g2.com/products/manhattan-active-order-management/reviews) — 3.6/5 stars (6 reviews)
- [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) — 3.3/5 stars (13 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) — 4.0/5 stars (3818 reviews)
- [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) — 4.2/5 stars (332 reviews)
- [Conexiom](https://www.g2.com/products/conexiom/reviews) — 4.6/5 stars (66 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (205 reviews)
- [Cin7 Omni](https://www.g2.com/products/cin7-omni/reviews) — 3.8/5 stars (118 reviews)

### Alternatives to Sana Commerce Cloud

- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5094 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (325 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (579 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)

---
## Top Discussions

### Salesforce Order Management

No discussions available for this product.

### Sana Commerce Cloud

- Title: [What does Sana Commerce do?](https://www.g2.com/discussions/what-does-sana-commerce-do) — 1 comment
  > **Top comment:** "It's an E-Commerce solution (alternative to Shopify) that's fully integrated with your ERP system. For us, that's SAP Business One. It pulls real-time stock,..."
- Title: [What is Sana Software?](https://www.g2.com/discussions/what-is-sana-software) — 1 comment
  > **Top comment:** "will teach the first 10 people how to earn $35,000 within 5day but you will pay me 10% of your profit immediately you've received your profit as my..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/salesforce-order-management-vs-sana-commerce-cloud)