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Compare Salesforce Knowledge and Zoho Desk

See this
side-by-side comparison of Salesforce Knowledge vs. Zoho Desk
based on preference data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 18 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Salesforce Knowledge
Salesforce Knowledge
(18)
4.0 out of 5
Salesforce Knowledge
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Salesforce Knowledge
Salesforce Knowledge
Zoho Desk
Zoho Desk
Market Segments
Salesforce Knowledge
Salesforce Knowledge
Mid-Market (40.0% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Salesforce Knowledge
Salesforce Knowledge
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Salesforce Knowledge vs Zoho Desk

When assessing the two solutions, reviewers found Zoho Desk easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Desk overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Salesforce Knowledge.
  • When comparing quality of ongoing product support, Salesforce Knowledge and Zoho Desk provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Salesforce Knowledge.
Categories
Shared Categories
Salesforce Knowledge
Salesforce Knowledge
Zoho Desk
Zoho Desk
Salesforce Knowledge and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Salesforce Knowledge
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Salesforce Knowledge
Salesforce Knowledge Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Salesforce Knowledge
Salesforce Knowledge
7.6
Responses: 11
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Salesforce Knowledge
Salesforce Knowledge
6.4
Responses: 7
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Salesforce Knowledge
Salesforce Knowledge
6.7
Responses: 7
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Salesforce Knowledge
Salesforce Knowledge
5.8
Responses: 11
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Salesforce Knowledge
Salesforce Knowledge
8.7
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Salesforce Knowledge
Salesforce Knowledge
9.0
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 9
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 8
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 7
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Salesforce Knowledge
Salesforce Knowledge
8.6
Responses: 7
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Salesforce Knowledge
Salesforce Knowledge
7.9
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of Salesforce Knowledge were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Salesforce Knowledge
Salesforce Knowledge
20.0%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Salesforce Knowledge
Salesforce Knowledge
40.0%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Salesforce Knowledge
Salesforce Knowledge
40.0%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Salesforce Knowledge
Salesforce Knowledge Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Salesforce Knowledge
Saurabh D.
Consultant in Hospital & Health Care

easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Salesforce Knowledge
G
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Salesforce Knowledge
Salesforce Knowledge Discussions
Monty the Mongoose crying
Salesforce Knowledge has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Salesforce Knowledge
Salesforce Knowledge Screenshots
No screenshots provided
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