Compare Salesforce Knowledge vs Teamwork Desk

See this
comparison of Salesforce Knowledge vs. Teamwork Desk
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Teamwork Desk rates 4.3/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
8.1
8.5
Ease of Setup
Ease of Setup
7.5
8.7
Ease of Admin
Ease of Admin
7.8
8.8
Quality of Support
Quality of Support
8.1
8.7
Ease of Doing Business With
Ease of Doing Business With
8.3
8.8
Product Direction (% positive)
Product Direction (% positive)
8.5
8.9
Meets Requirements
Salesforce Knowledge
8.8
Teamwork Desk
8.8
Ease of Use
Salesforce Knowledge
8.1
Teamwork Desk
8.5
Ease of Setup
Salesforce Knowledge
7.5
Teamwork Desk
8.7
Ease of Admin
Salesforce Knowledge
7.8
Teamwork Desk
8.8
Quality of Support
Salesforce Knowledge
8.1
Teamwork Desk
8.7
Ease of Doing Business With
Salesforce Knowledge
8.3
Teamwork Desk
8.8
Product Direction (% positive)
Salesforce Knowledge
8.5
Teamwork Desk
8.9

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Teamwork Desk
8.9
Searchable Articles
Salesforce Knowledge
8.8
Teamwork Desk
8.7
Community Forums
Salesforce Knowledge
8.1
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Salesforce Knowledge
8.7
Teamwork Desk
8.7
Forum to Reponse
Salesforce Knowledge
8.7
Teamwork Desk
Not enough data available
Tickets and Tagging
Salesforce Knowledge
8.0
Teamwork Desk
8.9
Live Chat
Salesforce Knowledge
7.3
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
78.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
16.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
5.4%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Teamwork Desk
Small-Business
78.4%
Mid-Market
16.2%
Enterprise
5.4%

Reviewers' Industry

 
Computer Software
27.3%
Marketing and Advertising
21.6%
 
Internet
18.2%
Information Technology and Services
18.9%
 
Textiles
9.1%
Internet
10.8%
 
Insurance
9.1%
Logistics and Supply Chain
8.1%
 
Information Technology and Services
9.1%
Computer Software
8.1%
 
Other
27.3%
Other
32.4%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%
Teamwork Desk
Marketing and Advertising
21.6%
Information Technology and Services
18.9%
Internet
10.8%
Logistics and Supply Chain
8.1%
Computer Software
8.1%
Other
32.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

 
Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

Screenshots

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Salesforce Knowledge
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