Compare Salesforce Knowledge vs Support Hero

See this
comparison of Salesforce Knowledge vs. Support Hero
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable
Support Hero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
Ease of Use
Ease of Use
8.1
9.3
Ease of Setup
Ease of Setup
7.5
Not enough data available
Ease of Admin
Ease of Admin
7.8
Not enough data available
Quality of Support
Quality of Support
8.1
9.7
Ease of Doing Business With
Ease of Doing Business With
8.3
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.5
10.0
Meets Requirements
Salesforce Knowledge
8.8
Support Hero
9.0
Ease of Use
Salesforce Knowledge
8.1
Support Hero
9.3
Ease of Setup
Salesforce Knowledge
7.5
Support Hero
Not enough data available
Ease of Admin
Salesforce Knowledge
7.8
Support Hero
Not enough data available
Quality of Support
Salesforce Knowledge
8.1
Support Hero
9.7
Ease of Doing Business With
Salesforce Knowledge
8.3
Support Hero
Not enough data available
Product Direction (% positive)
Salesforce Knowledge
8.5
Support Hero
10.0

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Support Hero
Not enough data available
Searchable Articles
Salesforce Knowledge
8.8
Support Hero
Not enough data available
Community Forums
Salesforce Knowledge
8.1
Support Hero
Not enough data available
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Support Hero
Not enough data available
Interaction
Web Portals
Salesforce Knowledge
8.7
Support Hero
Not enough data available
Forum to Reponse
Salesforce Knowledge
8.7
Support Hero
Not enough data available
Tickets and Tagging
Salesforce Knowledge
8.0
Support Hero
Not enough data available
Live Chat
Salesforce Knowledge
7.3
Support Hero
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
0%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%

Reviewers' Industry

 
Computer Software
27.3%
Internet
40.0%
 
Internet
18.2%
Information Technology and Services
20.0%
 
Textiles
9.1%
Computer Software
20.0%
 
Insurance
9.1%
Computer & Network Security
20.0%
 
Information Technology and Services
9.1%
 
Other
27.3%
Other
0.0%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Salesforce Knowledge
Most Helpful Favorable Review
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Support Hero
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Screenshots

 No screenshots provided
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Salesforce Knowledge
No screenshots provided
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