side-by-side comparison of Salesforce Knowledge vs. Support Hero
based on preference data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 18 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...
Most Helpful Critical Review
Administrator in Insurance
Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation