Compare Salesforce Knowledge and Support Hero
See this
side-by-side comparison of Salesforce Knowledge vs. Support Hero
based on preference data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 18 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Salesforce Knowledge |  Support Hero | |
| Star Rating | Salesforce Knowledge | Support Hero |
| Market Segments | Salesforce Knowledge Mid-Market (40.0% of reviews) | Support Hero Small-Business (60.0% of reviews) |
| Entry Level Price | Salesforce Knowledge No pricing information available | Support Hero No pricing information available |
Salesforce Knowledge vs Support Hero
- Reviewers felt that Support Hero meets the needs of their business better than Salesforce Knowledge.
- When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Salesforce Knowledge.
Categories
Shared Categories
Salesforce Knowledge and Support Hero are categorized as Customer Self-Service
Unique Categories
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Support Hero has no unique categories
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Salesforce Knowledge
Responses: 11
Support Hero
Responses: 5
Ease of Use
Salesforce Knowledge
Responses: 11
Support Hero
Responses: 5
Ease of Setup
Salesforce Knowledge
Responses: 7
Support Hero
Not enough data availableEase of Admin
Salesforce Knowledge
Responses: 7
Support Hero
Not enough data availableQuality of Support
Salesforce Knowledge
Responses: 11
Support Hero
Responses: 5
Ease of Doing Business With
Salesforce Knowledge
Responses: 7
Support Hero
Not enough data availableProduct Direction (% positive)
Salesforce Knowledge
Responses: 11
Support Hero
Responses: 5
Features
Knowledge Share
Knowledge Base
Salesforce Knowledge
Responses: 10
Support Hero
Searchable Articles
Salesforce Knowledge
Responses: 10
Support Hero
Community Forums
Salesforce Knowledge
Responses: 9
Support Hero
Interactive FAQs & Forums
Salesforce Knowledge
Responses: 7
Support Hero
Interaction
Web Portals
Salesforce Knowledge
Responses: 8
Support Hero
Forum to Reponse
Salesforce Knowledge
Responses: 7
Support Hero
Tickets and Tagging
Salesforce Knowledge
Responses: 7
Support Hero
Live Chat
Salesforce Knowledge
Responses: 7
Support Hero
Reviewers' Company Size
Reviewers of Salesforce Knowledge were most often representing companies in the Mid-Market segment, while reviewers for Support Hero were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Salesforce Knowledge
Support Hero
Mid-Market
(51-1000 emp.)
Salesforce Knowledge
Support Hero
Enterprise
(> 1000 emp.)
Salesforce Knowledge
Support Hero
Reviewers' Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
‐
Other
0.0%
Reviews
Most Helpful Favorable Review
Internal Consultant in E-Learning
Ability to prepare Articles and import to Salesforce Knowledge
Emeric E.
User in Internet
What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...
Most Helpful Critical Review
Administrator in Insurance
Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation
Top Alternatives
Discussions
Salesforce Knowledge has no discussions with answers
Support Hero has no discussions with answers
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