Compare Salesforce Knowledge vs Support Hero
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comparison of Salesforce Knowledge vs. Support Hero
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.
Pricing
Free Trial Unavailable | Free Trial Unavailable |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | Not enough data available | |
| Ease of Admin | Not enough data available | |
| Quality of Support | ||
| Ease of Doing Business With | Not enough data available | |
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Computer Software 27.3% | Internet 40.0% | |
Internet 18.2% | Information Technology and Services 20.0% | |
Textiles 9.1% | Computer Software 20.0% | |
Insurance 9.1% | Computer & Network Security 20.0% | |
Information Technology and Services 9.1% | ‐ | |
Other 27.3% | Other 0.0% |
Reviews
| Most Helpful Favorable Review | Ryan O. Administrator in Internet great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles. | Emeric E. User in Internet What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game... |
| Most Helpful Critical Review | Administrator in Internet Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a... |
