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Compare Salesforce Knowledge and Support Hero

See this
side-by-side comparison of Salesforce Knowledge vs. Support Hero
based on preference data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 18 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Salesforce Knowledge
Salesforce Knowledge
(18)
4.0 out of 5
Salesforce Knowledge
Support Hero
Support Hero
(5)
4.7 out of 5
Support Hero
Star Rating
Salesforce Knowledge
Salesforce Knowledge
Support Hero
Support Hero
Market Segments
Salesforce Knowledge
Salesforce Knowledge
Mid-Market (40.0% of reviews)
Support Hero
Support Hero
Small-Business (60.0% of reviews)
Entry Level Price
Salesforce Knowledge
Salesforce Knowledge
No pricing information available
Support Hero
Support Hero
No pricing information available

Salesforce Knowledge vs Support Hero

  • Reviewers felt that Support Hero meets the needs of their business better than Salesforce Knowledge.
  • When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Salesforce Knowledge.
Categories
Shared Categories
Salesforce Knowledge
Salesforce Knowledge
Support Hero
Support Hero
Salesforce Knowledge and Support Hero are categorized as Customer Self-Service
Unique Categories
Salesforce Knowledge
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Support Hero
Support Hero has no unique categories
Pricing
Salesforce Knowledge
Salesforce Knowledge Pricing
Free Trial Unavailable
Support Hero
Support Hero Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Support Hero
Support Hero
9.0
Responses: 5
Ease of Use
Salesforce Knowledge
Salesforce Knowledge
7.6
Responses: 11
Support Hero
Support Hero
9.3
Responses: 5
Ease of Setup
Salesforce Knowledge
Salesforce Knowledge
6.4
Responses: 7
Support Hero
Support Hero
Not enough data available
Ease of Admin
Salesforce Knowledge
Salesforce Knowledge
6.7
Responses: 7
Support Hero
Support Hero
Not enough data available
Quality of Support
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Support Hero
Support Hero
9.7
Responses: 5
Ease of Doing Business With
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Support Hero
Support Hero
Not enough data available
Product Direction (% positive)
Salesforce Knowledge
Salesforce Knowledge
5.8
Responses: 11
Support Hero
Support Hero
10.0
Responses: 5
Features
Knowledge Share
Knowledge Base
Salesforce Knowledge
Salesforce Knowledge
8.7
Responses: 10
Support Hero
Support Hero
Not enough data available
Searchable Articles
Salesforce Knowledge
Salesforce Knowledge
9.0
Responses: 10
Support Hero
Support Hero
Not enough data available
Community Forums
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 9
Support Hero
Support Hero
Not enough data available
Interactive FAQs & Forums
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Support Hero
Support Hero
Not enough data available
Interaction
Web Portals
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 8
Support Hero
Support Hero
Not enough data available
Forum to Reponse
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 7
Support Hero
Support Hero
Not enough data available
Tickets and Tagging
Salesforce Knowledge
Salesforce Knowledge
8.6
Responses: 7
Support Hero
Support Hero
Not enough data available
Live Chat
Salesforce Knowledge
Salesforce Knowledge
7.9
Responses: 7
Support Hero
Support Hero
Not enough data available
Reviewers' Company Size
Reviewers of Salesforce Knowledge were most often representing companies in the Mid-Market segment, while reviewers for Support Hero were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Salesforce Knowledge
Salesforce Knowledge
20.0%
Support Hero
Support Hero
60.0%
Mid-Market
(51-1000 emp.)
Salesforce Knowledge
Salesforce Knowledge
40.0%
Support Hero
Support Hero
40.0%
Enterprise
(> 1000 emp.)
Salesforce Knowledge
Salesforce Knowledge
40.0%
Support Hero
Support Hero
0%
Reviewers' Industry
Salesforce Knowledge
Salesforce Knowledge Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Support Hero
Support Hero Industry
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Salesforce Knowledge
GE
Internal Consultant in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Support Hero
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Most Helpful Critical Review
Salesforce Knowledge
GI
Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Discussions
Salesforce Knowledge
Salesforce Knowledge Discussions
Monty the Mongoose crying
Salesforce Knowledge has no discussions with answers
Support Hero
Support Hero Discussions
Monty the Mongoose crying
Support Hero has no discussions with answers
Screenshots
Salesforce Knowledge
Salesforce Knowledge Screenshots
No screenshots provided
Support Hero
Support Hero Screenshots
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