Compare Salesforce Knowledge vs Salesforce Service Cloud

See this
comparison of Salesforce Knowledge vs. Salesforce Service Cloud
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,631 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
8.1
8.1
Ease of Setup
Ease of Setup
7.5
7.6
Ease of Admin
Ease of Admin
7.8
8.0
Quality of Support
Quality of Support
8.1
8.1
Ease of Doing Business With
Ease of Doing Business With
8.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.5
7.8
Meets Requirements
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.5
Ease of Use
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.1
Ease of Setup
Salesforce Knowledge
7.5
Salesforce Service Cloud
7.6
Ease of Admin
Salesforce Knowledge
7.8
Salesforce Service Cloud
8.0
Quality of Support
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.1
Ease of Doing Business With
Salesforce Knowledge
8.3
Salesforce Service Cloud
8.4
Product Direction (% positive)
Salesforce Knowledge
8.5
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.6
Searchable Articles
Salesforce Knowledge
8.8
Salesforce Service Cloud
8.3
Community Forums
Salesforce Knowledge
8.1
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Salesforce Service Cloud
8.1
Interaction
Web Portals
Salesforce Knowledge
8.7
Salesforce Service Cloud
8.4
Forum to Reponse
Salesforce Knowledge
8.7
Salesforce Service Cloud
8.4
Tickets and Tagging
Salesforce Knowledge
8.0
Salesforce Service Cloud
8.6
Live Chat
Salesforce Knowledge
7.3
Salesforce Service Cloud
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
24.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
34.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.3%

Reviewers' Industry

 
Computer Software
27.3%
Information Technology and Services
14.2%
 
Internet
18.2%
Computer Software
14.0%
 
Textiles
9.1%
Internet
7.5%
 
Insurance
9.1%
Non-Profit Organization Management
3.3%
 
Information Technology and Services
9.1%
Hospital & Health Care
3.2%
 
Other
27.3%
Other
57.9%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%
Salesforce Service Cloud
Information Technology and Services
14.2%
Computer Software
14.0%
Internet
7.5%
Non-Profit Organization Management
3.3%
Hospital & Health Care
3.2%
Other
57.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Salesforce Service Cloud
Most Helpful Favorable Review
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Screenshots

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Salesforce Knowledge
No screenshots provided
Salesforce Service Cloud

Videos

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Happy customers. Let’s make them happier with Service Cloud.

Salesforce Knowledge
No videos provided
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Downloads

Salesforce Knowledge
No downloads provided
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