# Agentforce Health (formerly Salesforce Health Cloud) vs Vocera Platform Comparison | | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | | **Total Reviews** | 36 | 14 | | **Largest Market Segment** | Enterprise (45.5% of reviews) | Enterprise (61.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Agentforce Health (formerly Salesforce Health Cloud) Pros: - Ease of Use (1 reviews) - Features (1 reviews) Cons: - Complex Interface (1 reviews) - Slow Loading (1 reviews) ### Vocera Platform **Not enough data** --- ## Ratings Comparison | Rating | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Meets Requirements** | 7.9 (21 reviews) | 9.4 (12 reviews) | | **Ease of Use** | 7.8 (23 reviews) | 9.2 (12 reviews) | | **Ease of Setup** | 6.9 (8 reviews) | 8.7 (5 reviews) | | **Ease of Admin** | 7.5 (8 reviews) | 8.7 (5 reviews) | | **Quality of Support** | 7.9 (21 reviews) | 9.2 (8 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 9.3 (5 reviews) | | **Product Direction (% positive)** | 8.0 (23 reviews) | 7.9 (11 reviews) | --- ## Pricing ### Agentforce Health (formerly Salesforce Health Cloud) #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Vocera Platform #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Clinical Communication and Collaboration | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Vocera Platform** | 9.6/10 | 7 | #### Collaboration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Modules** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting** | Not enough data | 9.7 (5 reviews) | #### Communication | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Security** | Not enough data | 8.6 (6 reviews) | | **Health Care Messages** | Not enough data | 9.2 (6 reviews) | | **Alarms** | Not enough data | 9.2 (6 reviews) | | **Messaging** | Not enough data | 9.5 (7 reviews) | | **Telephone** | Not enough data | 9.8 (7 reviews) | | **Notifications** | Not enough data | 9.7 (6 reviews) | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Staff Scheduling** | Not enough data | Not enough data | | **Patient Retention** | Not enough data | Not enough data | | **CDI (Clinical Document Improvement)** | Not enough data | Not enough data | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Correspondance Variety** | Not enough data | 9.7 (5 reviews) | | **Data Sharing** | Not enough data | Not enough data | | **Cross Platform Support** | Not enough data | Not enough data | | **Routing** | Not enough data | 10.0 (5 reviews) | | **Health Care IT Integration** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | 10.0 (5 reviews) | | **Messaging Security** | Not enough data | 10.0 (5 reviews) | ### Interactive Patient Care Systems (IPC) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Vocera Platform** | N/A | N/A | #### Interoperability | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Device Interfacing** | Not enough data | Not enough data | | **Care Communication** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Patient Portal** | Not enough data | Not enough data | | **Assessment** | Not enough data | Not enough data | | **Telehealth** | Not enough data | Not enough data | | **Educational Content** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 | | **Vocera Platform** | N/A | N/A | #### Information Flow | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Patient Case Management** | 9.2 (6 reviews) | Not enough data | | **Referrals Management** | 9.0 (5 reviews) | Not enough data | | **Records Management** | 9.7 (6 reviews) | Not enough data | #### Patient Experience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Dashboards & Reporting** | 9.0 (5 reviews) | Not enough data | | **Team Management** | 9.0 (5 reviews) | Not enough data | | **Secure Communications** | 9.0 (5 reviews) | Not enough data | | **Patient Experience Management** | 9.7 (5 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Vocera Platform** | N/A | N/A | #### Patient-Centered Functions | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Online Presence Management** | Not enough data | Not enough data | | **Patient Feedback Management** | Not enough data | Not enough data | | **Patient Portal** | Not enough data | Not enough data | | **Patient Communications** | Not enough data | Not enough data | | **Integration with Wearables** | Not enough data | Not enough data | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | | **Interoperability** | Not enough data | Not enough data | | **Digital Intake Forms** | Not enough data | Not enough data | | **Engagement Measuring** | Not enough data | Not enough data | | **Patient Satisfaction Management** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | | **IPC Systems Integration** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) **Unique to Agentforce Health (formerly Salesforce Health Cloud) (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Unique to Vocera Platform (1):** [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Health (formerly Salesforce Health Cloud) | Vocera Platform | |---|---|---| | **Small-Business** | 21.2% | 0% | | **Mid-Market** | 33.3% | 38.5% | | **Enterprise** | 45.5% | 61.5% | ### By Industry #### Agentforce Health (formerly Salesforce Health Cloud) - **Hospital & Health Care:** 63.6% - **Information Technology and Services:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Computer Software:** 9.1% - **Marketing and Advertising:** 3.0% - **Facilities Services:** 3.0% - **Electrical/Electronic Manufacturing:** 3.0% #### Vocera Platform - **Hospital & Health Care:** 69.2% - **Military:** 7.7% - **Hospitality:** 7.7% - **Health, Wellness and Fitness:** 7.7% - **Computer Software:** 7.7% --- ## Alternatives ### Alternatives to Agentforce Health (formerly Salesforce Health Cloud) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (344 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4156 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (313 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews) ### Alternatives to Vocera Platform - [Voalte Messenger](https://www.g2.com/products/voalte-messenger/reviews) — 4.3/5 stars (10 reviews) - [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) — 4.5/5 stars (195 reviews) - [Spok](https://www.g2.com/products/spok/reviews) — 3.8/5 stars (12 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (340 reviews) - [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) — 4.5/5 stars (147 reviews) - [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews) - [Trillian](https://www.g2.com/products/trillian/reviews) — 4.4/5 stars (123 reviews) - [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) — 4.9/5 stars (89 reviews) - [League](https://www.g2.com/products/league/reviews) — 4.4/5 stars (92 reviews) --- ## Top Discussions ### Agentforce Health (formerly Salesforce Health Cloud) No discussions available for this product. ### Vocera Platform No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-vocera-platform)