Compare Agentforce Health (formerly Salesforce Health Cloud) and Updox 
At a Glance
Market Segments
Enterprise (45.5% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
No pricing available
Priced per Provider Month-to-month or Annual
Agentforce Health (formerly Salesforce Health Cloud)
Star Rating
(36)3.9 out of 5
Market Segments
Enterprise (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Agentforce Health (formerly Salesforce Health Cloud)Updox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansAgentforce Health (formerly Salesforce Health Cloud) vs Updox
When assessing the two solutions, reviewers found Updox easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Updox meets the needs of their business better than Agentforce Health (formerly Salesforce Health Cloud).
- When comparing quality of ongoing product support, reviewers felt that Updox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Updox over Agentforce Health (formerly Salesforce Health Cloud).
Pricing
Entry-Level Pricing
Agentforce Health (formerly Salesforce Health Cloud)
No pricing availableUpdox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Agentforce Health (formerly Salesforce Health Cloud)
Free Trial is available
Updox
No trial information availableRatings
Meets Requirements
7.9
21
9.0
78
Ease of Use
7.8
23
9.2
79
Ease of Setup
6.9
8
8.9
39
Ease of Admin
7.5
8
9.3
41
Quality of Support
7.9
21
8.9
77
Has the product been a good partner in doing business?
8.9
9
8.9
40
Product Direction (% positive)
8.0
23
8.7
74
Features by Category
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
9.2
6
9.5
28
9.0
5
9.1
27
9.7
6
9.6
27
Patient Experience
9.0
5
8.8
24
9.0
5
8.4
24
9.0
5
9.4
29
9.7
5
9.0
27
Platform
Not enough data
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Patient-Centered Functions
Not enough data
8.0
27
Not enough data
7.7
27
Not enough data
8.4
28
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
7.6
24
Operations
Not enough data
8.8
38
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
7.6
26
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.0
24
Generative AI
Not enough data
7.2
9
Technology
Not enough data
8.6
19
Not enough data
8.0
15
Not enough data
8.7
17
Administration
Not enough data
8.2
15
Not enough data
8.3
16
Not enough data
8.3
18
Compliance
Not enough data
9.5
21
Not enough data
9.6
19
Categories
Categories
Shared Categories
Agentforce Health (formerly Salesforce Health Cloud) and Updox are categorized as Patient Engagement and Patient Relationship Management (PRM)
Unique Categories
Agentforce Health (formerly Salesforce Health Cloud) is categorized as Interactive Patient Care Systems (IPC)
Updox is categorized as HIPAA Compliant Messaging and Telemedicine
Reviews
Reviewers' Company Size
Agentforce Health (formerly Salesforce Health Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
63.6%
Information Technology and Services
9.1%
Health, Wellness and Fitness
9.1%
Computer Software
9.1%
Marketing and Advertising
3.0%
Other
6.1%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
Agentforce Health (formerly Salesforce Health Cloud) has no discussions with answers
What is Updox used for?
5 Comments
JR
Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email.Read more
When when we get a custom link for each provider.
1 Comment
KM
Custom login for each provider. Username and Password.Read more
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