# Agentforce Health (formerly Salesforce Health Cloud) vs Spruce Health Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Health excels in providing a comprehensive view of patient data with its "Patient 360" feature, which allows for effective tracking of vital health metrics like Blood Glucose levels and HbA1c, making it a strong choice for larger healthcare organizations.
- **Users say** that Spruce Health stands out for its user-friendly interface, which is praised for being intuitive and easy to navigate. Reviewers appreciate the ability to communicate with patients through various channels, including text and telehealth sessions, enhancing overall patient engagement.
- **According to verified reviews** , Agentforce Health faces challenges with setup and configuration, as some users mention that it can be complex to tailor the software to specific workflows, which may hinder quick implementation for new users.
- **Reviewers mention** that Spruce Health's quick setup process is a significant advantage, especially for small practices. Users highlight how they were able to get their business line and secure messaging operational in just minutes, making it an appealing option for those starting out.
- **Users report** that while Agentforce Health has a solid support system, Spruce Health receives higher marks for quality of support, with many users noting the responsiveness and helpfulness of the support team, which is crucial for day-to-day operations.
- **G2 reviewers indicate** that Agentforce Health is more suited for enterprise-level organizations, while Spruce Health is favored by small businesses, as evidenced by the overwhelming majority of reviews from small business users who find it meets their needs effectively.



| | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 36 | 344 | 
| **Largest Market Segment** | Enterprise (45.5% of reviews) | Small-Business (98.8% of reviews) | 
| **Entry Level Price** | No pricing available | $24.00 1 User Per Month | 

---
## Top Pros & Cons

### Agentforce Health (formerly Salesforce Health Cloud)

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Complex Interface (1 reviews)
- Slow Loading (1 reviews)

### Spruce Health

Pros:
- Ease of Use (16 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (8 reviews)
- Missing Features (7 reviews)

---
## Ratings Comparison
| Rating | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
  | **Meets Requirements** | 7.9 (21 reviews) | 9.1 (268 reviews) | 
  | **Ease of Use** | 7.8 (23 reviews) | 9.0 (274 reviews) | 
  | **Ease of Setup** | 6.9 (8 reviews) | 8.9 (135 reviews) | 
  | **Ease of Admin** | 7.5 (8 reviews) | 9.1 (99 reviews) | 
  | **Quality of Support** | 7.9 (21 reviews) | 8.9 (257 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 9.1 (96 reviews) | 
  | **Product Direction (% positive)** | 8.0 (23 reviews) | 8.9 (237 reviews) | 

---
## Pricing

### Agentforce Health (formerly Salesforce Health Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Interactive Patient Care Systems (IPC)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Interoperability

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Device Interfacing** | Not enough data | Not enough data | 
| **Care Communication** | Not enough data | Not enough data | 
| **EHR Integration** | Not enough data | Not enough data | 

#### Patient Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Patient Portal** | Not enough data | Not enough data | 
| **Assessment** | Not enough data | Not enough data | 
| **Telehealth** | Not enough data | Not enough data | 
| **Educational Content** | Not enough data | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 |
| **Spruce Health** | N/A | N/A |

#### Information Flow

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Patient Case Management** | 9.2 (6 reviews) | Not enough data | 
| **Referrals Management** | 9.0 (5 reviews) | Not enough data | 
| **Records Management** | 9.7 (6 reviews) | Not enough data | 

#### Patient Experience

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Dashboards & Reporting** | 9.0 (5 reviews) | Not enough data | 
| **Team Management** | 9.0 (5 reviews) | Not enough data | 
| **Secure Communications** | 9.0 (5 reviews) | Not enough data | 
| **Patient Experience Management** | 9.7 (5 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Spruce Health** | 9.0/10 | 78 |

#### Platform

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.2 (71 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.0 (74 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.0 (71 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.3 (71 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.1 (67 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.6 (69 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Spruce Health** | 7.4/10 | 41 |

#### Patient-Centered Functions

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Online Presence Management** | Not enough data | 6.6 (34 reviews) | 
| **Patient Feedback Management** | Not enough data | 7.0 (34 reviews) | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | 9.5 (40 reviews) | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (37 reviews) | 
| **Interoperability** | Not enough data | 8.2 (35 reviews) | 
| **Digital Intake Forms** | Not enough data | Feature Not Available | 
| **Engagement Measuring** | Not enough data | Feature Not Available | 
| **Patient Satisfaction Management** | Not enough data | 8.1 (33 reviews) | 
| **EHR Integration** | Not enough data | 5.3 (33 reviews) | 
| **IPC Systems Integration** | Not enough data | 5.7 (27 reviews) | 

#### Generative AI

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (22 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Spruce Health** | 8.2/10 | 178 |

#### Technology

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Telecommunications** | Not enough data | 9.2 (154 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.1 (100 reviews) | 
| **EHR Integration** | Not enough data | 6.0 (64 reviews) | 

#### Administration

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Practice Branding** | Not enough data | 7.9 (82 reviews) | 
| **Practice Specific** | Not enough data | 8.3 (112 reviews) | 
| **Charting And Documentation** | Not enough data | 6.6 (72 reviews) | 

#### Compliance

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.6 (168 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.6 (141 reviews) | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Business Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)

**Unique to Agentforce Health (formerly Salesforce Health Cloud) (2):** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc)

**Unique to Spruce Health (3):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Medical Spa Software](https://www.g2.com/categories/medical-spa)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Health (formerly Salesforce Health Cloud) | Spruce Health | 
|---|---|---|
| **Small-Business** | 21.2% | 98.8% | 
| **Mid-Market** | 33.3% | 1.2% | 
| **Enterprise** | 45.5% | 0% | 

### By Industry

#### Agentforce Health (formerly Salesforce Health Cloud)

- **Hospital & Health Care:** 63.6%
- **Information Technology and Services:** 9.1%
- **Health, Wellness and Fitness:** 9.1%
- **Computer Software:** 9.1%
- **Marketing and Advertising:** 3.0%
- **Facilities Services:** 3.0%
- **Electrical/Electronic Manufacturing:** 3.0%

#### Spruce Health

- **Mental Health Care:** 61.8%
- **Health, Wellness and Fitness:** 12.1%
- **Medical Practice:** 11.5%
- **Hospital & Health Care:** 10.6%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Education Management:** 0.3%
- **Consumer Services:** 0.3%

---
## Alternatives

### Alternatives to Agentforce Health (formerly Salesforce Health Cloud)

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4164 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (314 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)
- [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (128 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (602 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4164 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews)

---
## Top Discussions

### Agentforce Health (formerly Salesforce Health Cloud)

No discussions available for this product.

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-spruce-health)