# Agentforce Field Service (formerly Salesforce Field Service) vs Verizon Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in overall user satisfaction, boasting a high G2 Score of 98.92, which reflects its strong performance in quality and support metrics. Users appreciate features like autonomous dispatching, which significantly enhances operational efficiency.
- **Users say** that Verizon Connect, while offering a clean and easy-to-use interface, struggles to match the comprehensive capabilities of Agentforce Field Service. Reviewers have noted that it lacks some advanced features, such as autonomous problem-solving, which can limit its effectiveness in complex field service scenarios.
- **According to verified reviews** , Agentforce Field Service has a robust implementation process, with many users highlighting the intuitive onboarding experience that allows teams to get up and running quickly. This contrasts with Verizon Connect, where some users have expressed challenges in fully leveraging its features due to a steeper learning curve.
- **Reviewers mention** that the quality of support for Agentforce Field Service is notably higher, with a score of 8.5. Users have praised the responsiveness and helpfulness of the support team, which is crucial for businesses relying on timely assistance. In comparison, Verizon Connect's support has received mixed feedback, with some users feeling it could be improved.
- **Users highlight** that Agentforce Field Service offers superior analytics and reporting capabilities, which are essential for data-driven decision-making. Reviewers have noted that these features have significantly improved their operational management and customer service. Conversely, Verizon Connect's reporting features are seen as less comprehensive, which may hinder users looking for in-depth insights.
- **G2 reviewers indicate** that Agentforce Field Service is particularly well-suited for mid-market businesses, with a significant portion of its user base falling into this category. This focus allows it to cater effectively to the specific needs of these organizations, while Verizon Connect tends to attract more small businesses, which may not require the same level of functionality.



| | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 1,047 | 962 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (66.3% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Verizon Connect

Pros:
- Features (5 reviews)
- Ease of Use (4 reviews)

Cons:
- Poor Customer Support (7 reviews)
- Poor Support (7 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.0 (658 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.3 (667 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 7.7 (553 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.1 (552 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 6.9 (643 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 7.1 (555 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 6.3 (577 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Verizon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Route Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Verizon Connect** | 8.2/10 | 202 |

#### Routing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Master Routing** | Not enough data | 8.5 (107 reviews) | 
| **Default Routes** | Not enough data | 8.3 (104 reviews) | 
| **Route Assignment** | Not enough data | 8.3 (103 reviews) | 

#### Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Master Schedule** | Not enough data | 8.0 (97 reviews) | 
| **Constraints** | Not enough data | 7.9 (85 reviews) | 
| **Adjustments** | Not enough data | 8.1 (90 reviews) | 
| **ETA** | Not enough data | 8.6 (126 reviews) | 

#### Optimization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Priorities** | Not enough data | 8.2 (98 reviews) | 
| **Real Time** | Not enough data | 8.8 (131 reviews) | 
| **Dynamic Routing** | Not enough data | 8.2 (100 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Performance** | Not enough data | 8.4 (116 reviews) | 
| **Time & Costs** | Not enough data | 8.4 (116 reviews) | 
| **Productivity** | Not enough data | 8.6 (128 reviews) | 

### Fleet Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Verizon Connect** | 7.6/10 | 470 |

#### Vehicle Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Inventory** | Not enough data | 7.9 (265 reviews) | 
| **Fuel Management** | Not enough data | 7.5 (246 reviews) | 
| **Maintenance** | Not enough data | 7.7 (278 reviews) | 
| **Vehicle Tracking** | Not enough data | 9.1 (438 reviews) | 

#### ELD Compliance

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Hours Logged** | Not enough data | 7.8 (149 reviews) | 
| **Preventive Maintenance** | Not enough data | 7.4 (162 reviews) | 
| **DVIR** | Not enough data | 6.8 (104 reviews) | 
| **Offline Access** | Not enough data | 6.6 (117 reviews) | 

#### Driver Management 

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Onboarding** | Not enough data | 7.9 (226 reviews) | 
| **Safety** | Not enough data | 8.4 (332 reviews) | 
| **Driver Tracking** | Not enough data | 8.9 (419 reviews) | 
| **Driver Behavior** | Not enough data | 8.5 (395 reviews) | 

#### Deliveries

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **ETAs** | Not enough data | 8.4 (241 reviews) | 
| **Proof of delivery** | Not enough data | 8.2 (184 reviews) | 
| **Route Optimization** | Not enough data | 8.2 (203 reviews) | 

#### Dashcam

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Automatic Incident Detection** | Not enough data | 7.6 (133 reviews) | 
| **Safety Score** | Not enough data | 7.7 (153 reviews) | 
| **Automated Footage Upload** | Not enough data | 7.7 (119 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Vehicle Performance** | Not enough data | 8.2 (259 reviews) | 
| **Driver Performance** | Not enough data | 8.5 (335 reviews) | 
| **Costs** | Not enough data | 7.9 (254 reviews) | 

#### Agentic AI - Fleet Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 3.0 (5 reviews) | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Collision Detection** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Facial Recognition** | Not enough data | Not enough data | 

#### Generative AI - Fleet Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

### Fleet Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Verizon Connect** | 5.2/10 | 19 |

#### Vehicle Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Alerts** | Not enough data | 4.9 (17 reviews) | 
| **Locations** | Not enough data | 6.4 (17 reviews) | 
| **Fuel Consumption** | Not enough data | 4.3 (15 reviews) | 
| **Inventory** | Not enough data | 5.0 (16 reviews) | 
| **Geofencing** | Not enough data | 5.8 (16 reviews) | 

#### Driver Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Alerts** | Not enough data | 4.7 (16 reviews) | 
| **Mileage** | Not enough data | 5.4 (15 reviews) | 
| **Performance** | Not enough data | 5.1 (15 reviews) | 
| **ETAs** | Not enough data | 4.6 (15 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Vehicle Performance** | Not enough data | Feature Not Available | 
| **Driver Performance** | Not enough data | 5.8 (15 reviews) | 
| **Cost** | Not enough data | Feature Not Available | 

#### Agentic AI - Fleet Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Verizon Connect** | 4.3/10 | 9 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 2.3 (5 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 2.0 (5 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 4.3 (7 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 4.8 (8 reviews) | 
| **Roles** | 8.6 (278 reviews) | 4.7 (6 reviews) | 
| **Booking** | 8.4 (270 reviews) | 4.0 (7 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Location** | Feature Not Available | 6.0 (8 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 5.2 (8 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 5.4 (8 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 5.4 (8 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 4.3 (9 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 5.6 (8 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 5.6 (8 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 2.4 (7 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 2.9 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Verizon Connect (3):** [Route Planning Software](https://www.g2.com/categories/route-planning-software), [Fleet Management Software](https://www.g2.com/categories/fleet-management), [Fleet Tracking Software](https://www.g2.com/categories/fleet-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Verizon Connect | 
|---|---|---|
| **Small-Business** | 21.7% | 66.3% | 
| **Mid-Market** | 42.7% | 30.5% | 
| **Enterprise** | 35.5% | 3.2% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Verizon Connect

- **Construction:** 32.0%
- **Transportation/Trucking/Railroad:** 13.4%
- **Consumer Services:** 5.0%
- **Facilities Services:** 3.7%
- **Telecommunications:** 3.1%
- **Oil & Energy:** 2.7%
- **Environmental Services:** 2.3%
- **Automotive:** 2.1%
- **Utilities:** 1.9%
- **Wholesale:** 1.8%
- **Other:** 32.1%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (433 reviews)

### Alternatives to Verizon Connect

- [Geotab](https://www.g2.com/products/geotab/reviews) — 4.5/5 stars (199 reviews)
- [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4733 reviews)
- [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3132 reviews)
- [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) — 4.7/5 stars (195 reviews)
- [GPS Insight](https://www.g2.com/products/gps-insight/reviews) — 4.5/5 stars (114 reviews)
- [Onfleet](https://www.g2.com/products/onfleet/reviews) — 4.6/5 stars (141 reviews)
- [Fleetio](https://www.g2.com/products/fleetio/reviews) — 4.6/5 stars (209 reviews)
- [Lytx](https://www.g2.com/products/lytx/reviews) — 4.3/5 stars (185 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Verizon Connect

- Title: [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) — 2 comments, 1 upvote
  > **Top comment:** "Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha..."
- Title: [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) — 2 comments, 1 upvote
  > **Top comment:** "The service is good, but their business model is not.  i suppose if you were planning on having the service over a short period, it would be fine.  But the..."
- Title: [Why can I not order new gps units online?](https://www.g2.com/discussions/why-can-i-not-order-new-gps-units-online) — 2 comments, 1 upvote
  > **Top comment:** "Yes, we have that problem too.  did they ask you to sign a contract extension too?  the reason for this is technically they aren't selling you the units. ..."
- Title: [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Vehicle GPS and asset tracking"
- Title: [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) — 1 comment, 1 upvote
  > **Top comment:** "What is the problem you are facing "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-verizon-connect)