Introducing G2.ai, the future of software buying.Try now
Compare Salesforce Field Service and Field Service Management Software 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fluix
Visit Website
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (41.9% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceNow Field Service Management
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Field Service and ServiceNow Field Service Management have a strong star rating of 4.4, indicating overall satisfaction, but Salesforce has a significantly higher number of reviews (883) compared to ServiceNow (41), suggesting a more established user base.
- Reviewers mention that Salesforce Field Service excels in CRM integrations, scoring 8.7, which allows for seamless connectivity with other Salesforce products, while ServiceNow's score of 7.6 indicates room for improvement in this area.
- Users on G2 highlight that ServiceNow Field Service Management shines in reporting and analytics, with scores of 9.1 and 9.0 respectively, providing users with robust insights, whereas Salesforce scores 8.6 in both categories, indicating a less comprehensive reporting capability.
- Reviewers say that ServiceNow Field Service Management offers superior roles management, scoring 9.0, which allows for more granular control over user permissions, while Salesforce's score of 8.6 suggests it may not be as flexible in this aspect.
- Users report that both products have similar ease of setup scores (7.7), but Salesforce Field Service has a slight edge in ease of use (8.4) compared to ServiceNow (8.3), making it potentially more user-friendly for everyday tasks.
- G2 users mention that ServiceNow Field Service Management has a higher score (9.2) for being a good partner in business, indicating strong customer support and relationship management, while Salesforce's score of 8.7 suggests it may not be as responsive in this area.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceNow Field Service Management
No pricing availableFree Trial
Salesforce Field Service
No trial information availableServiceNow Field Service Management
No trial information availableRatings
Meets Requirements
8.6
346
8.6
28
Ease of Use
8.4
736
8.4
41
Ease of Setup
7.8
603
7.8
38
Ease of Admin
8.3
170
8.6
15
Quality of Support
8.6
336
8.4
27
Has the product been a good partner in doing business?
8.7
163
8.9
14
Product Direction (% positive)
9.0
339
9.2
28
Features by Category
Generative AI
7.9
152
7.6
15
7.5
149
7.1
14
Before the Job
8.5
276
8.3
20
8.6
270
8.7
21
8.6
276
9.1
21
8.4
268
8.9
21
On the Job
Feature Not Available
8.8
21
8.5
273
8.8
21
Feature Not Available
7.8
20
8.5
274
8.3
20
8.4
226
7.7
20
After the Job
8.6
277
9.2
20
8.6
271
9.0
20
8.2
226
8.3
19
8.7
225
7.8
17
Agentic AI - Field Service Management
7.8
58
8.0
14
7.9
59
7.6
14
8.2
58
7.6
14
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceNow Field Service Management are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceNow Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.3%
Information Technology and Services
25.6%
Telecommunications
9.3%
Computer Software
7.0%
Consulting
4.7%
Utilities
4.7%
Other
48.8%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
ServiceNow Field Service Management has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
