# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceNow Field Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **ease of setup** , with many users appreciating its straightforward onboarding process. One user noted, "I like that Agentforce Field Service is easy to set up, as you don't need to be a tech expert to get started."
- **Users say** that Agentforce Field Service's **scheduling and dispatching capabilities** are particularly impressive, as the system automatically considers technician skills, location, and availability. This feature has transformed the way users manage their field technicians, eliminating the manual juggling of assignments.
- **Reviewers mention** that ServiceNow Field Service Management benefits from its integration with the broader ITSM platform, allowing for seamless flow of work orders from incidents. This integration means technicians have access to the same asset and location data as the service desk, enhancing operational efficiency.
- **According to verified reviews** , both products receive similar scores for **ease of use** , but Agentforce Field Service stands out for its user-friendly interface, which many users find intuitive. This ease of use is crucial for teams that may not have extensive technical expertise.
- **Users highlight** that while ServiceNow Field Service Management offers strong analytics and reporting features, Agentforce Field Service also provides valuable insights, particularly in managing work orders and technician schedules. One user emphasized the importance of these features in optimizing their operations.
- **G2 reviewers note** that while both products have strong support ratings, ServiceNow Field Service Management slightly edges out in **quality of support**. Users appreciate the responsiveness and helpfulness of the support team, which is vital for resolving issues quickly in a fast-paced field service environment.



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,048 | 164 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (37.7% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.8 (72 reviews) | 
  | **Ease of Use** | 8.4 (788 reviews) | 8.3 (108 reviews) | 
  | **Ease of Setup** | 7.8 (656 reviews) | 8.2 (83 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.5 (26 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.6 (85 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.0 (24 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.3 (71 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **ServiceNow Field Service Management** | 8.5/10 | 89 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | 8.0 (25 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 7.5 (19 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.0 (48 reviews) | 
| **Dispatch** | 8.6 (290 reviews) | 9.3 (52 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.9 (39 reviews) | 
| **Booking** | 8.4 (270 reviews) | 9.1 (33 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Location** | Feature Not Available | 8.8 (34 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.0 (42 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.9 (26 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.4 (31 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.9 (28 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.3 (45 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.3 (40 reviews) | 
| **Billing & Invoicing** | 8.2 (224 reviews) | 8.6 (26 reviews) | 
| **CRM Integrations** | 8.7 (244 reviews) | 8.3 (38 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | 8.4 (23 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 7.4 (20 reviews) | 
| **Proactive Assistance** | 8.3 (71 reviews) | 8.0 (22 reviews) | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceNow Field Service Management | 
|---|---|---|
| **Small-Business** | 21.7% | 27.7% | 
| **Mid-Market** | 42.7% | 37.7% | 
| **Enterprise** | 35.6% | 34.6% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### ServiceNow Field Service Management

- **Information Technology and Services:** 21.0%
- **Hospital & Health Care:** 7.6%
- **Telecommunications:** 5.7%
- **Consulting:** 4.8%
- **Computer Software:** 4.8%
- **Retail:** 4.8%
- **Financial Services:** 4.8%
- **Commercial Real Estate:** 2.9%
- **Facilities Services:** 2.9%
- **Higher Education:** 2.9%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

### Alternatives to ServiceNow Field Service Management

- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4901 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5389 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1621 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (964 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceNow Field Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicenow-field-service-management)