Link copied to clipboard # Salesforce Field Service and Operations vs Salesforce Service Cloud Comparison - What are their main differences? Share [ Export ](/compare/agentforce-field-service-formerly-salesforce-field-service/agentforce-service-formerly-salesforce-service-cloud/export.csv) Salesforce Field Service...Salesforce Service Cloud[+ Add Product](#) Pricing **Salesforce Field Service and Operations** **$165.00** 1 User Per Month · Dispatcher **$165.00** 1 User Per Month · Technician **$50.00** 1 User Per Month · Contractor **$75.00** 1 User Per Month · Contractor Plus Show more **Salesforce Service Cloud** Free Trial **Starting at $25.00** 1 User Per Month · Starter Suite **Starting at $100.00** 1 User Per Month · Pro Suite **$165.00** 1 User Per Month · Enterprise Edition **$330.00** 1 User Per Month · Unlimited Edition **$500.00** 1 User Per Month · Einstein 1 Service Edition Show more **Pricing Insights** from reviews Perceived Cost **Salesforce Field Service and Operations** $$$$$ **Salesforce Service Cloud** $$$$$ Average Discount **Salesforce Field Service and Operations** 13% **Salesforce Service Cloud** 16%3% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Salesforce Field Service and Operations** 6 months Based on 100 responses **Salesforce Service Cloud** 6 months Based on 100 responses Return on Investment **Salesforce Field Service and Operations** 6 months Based on 100 responses **Salesforce Service Cloud** 6 months Based on 100 responses ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Salesforce Field Service and Operations** Ease of Use (109) Scheduling Management (103) Improvement Needed (127) Learning Curve (84) **Salesforce Service Cloud** Ease of Use (1705) Features (1497) Complexity (912) Learning Curve (787) Integrations **Salesforce Field Service and Operations** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-s3-glacier.jpg "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91541061d7a6ccf564a2dde149187831/mulesoft-anypoint-platform.png "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0a884189e3c86f6d02cdf21ab2057cff/zoho-expense.png "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews)[ View all ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/integrations) **Salesforce Service Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_909e7579bc6c6f573feb31d6bf2fb582/amazon-appflow.png "Product Avatar Image") Amazon AppFlow ](https://www.g2.com/products/amazon-appflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_517cee48d5c61ab3a3a6863407369c44/anaplan.jpeg "Product Avatar Image") Anaplan ](https://www.g2.com/products/anaplan/reviews)[ View all ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/integrations) Screenshots **Salesforce Field Service and Operations** ![Salesforce Field Service and Operations screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142283/fsl-overview-family-group-_1_.png) **Salesforce Service Cloud** ![Salesforce Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/147067/employee-service-console-2.png) **Ratings** from reviews Meets Requirements **Salesforce Field Service and Operations** **8.6** /10 Based on 374 responses **Salesforce Service Cloud** **8.6** /10 Based on 2,916 responses Ease of Use **Salesforce Field Service and Operations** **8.3** /10 Based on 963 responses **Salesforce Service Cloud** **8.4** /10 Based on 6,387 responses Ease of Setup **Salesforce Field Service and Operations** **7.8** /10 Based on 826 responses **Salesforce Service Cloud** **7.9** /10 Based on 5,113 responses Ease of Admin **Salesforce Field Service and Operations** **8.3** /10 Based on 188 responses **Salesforce Service Cloud** **8.2** /10 Based on 1,614 responses Quality of Support **Salesforce Field Service and Operations** **8.6** /10 Based on 364 responses **Salesforce Service Cloud** **8.3** /10 Based on 2,687 responses Has the product been a good partner in doing business? **Salesforce Field Service and Operations** **8.7** /10 Based on 180 responses **Salesforce Service Cloud** **8.7** /10 Based on 1,594 responses Product Direction (% positive) **Salesforce Field Service and Operations** **8.9** /10 Based on 364 responses **Salesforce Service Cloud** **8.3** /10 Based on 2,833 responses **Features** ratings from reviews Help Desk Not enough data **8.6** /10 Based on 1,793 responses Contact Center Knowledge Base Not enough data **8.6** /10 Based on 273 responses Customer Communications Management Not enough data **8.3** /10 Based on 146 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Complaint Management Not enough data **8.7** /10 Based on 233 responses Contact Center Quality Assurance Not enough data **8.6** /10 Based on 85 responses Contact Center Not enough data **8.4** /10 Based on 341 responses Contact Center Workforce Not enough data **7.8** /10 Based on 62 responses Conversational Support Not enough data **8.1** /10 Based on 125 responses Customer Service Automation Not enough data **8.7** /10 Based on 1,035 responses Live Chat Not enough data **8.4** /10 Based on 1,046 responses Customer Self-Service Not enough data **8.5** /10 Based on 776 responses Social Customer Service Not enough data **8.5** /10 Based on 341 responses Digital Customer Service Platforms Not enough data **8.2** /10 Based on 92 responses Enterprise Feedback Management Not enough data **8.6** /10 Based on 33 responses Field Service Management **8.8** /10 Based on 545 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.5% Mid-Market(51-1000 emp.) 41.9% Enterprise(\> 1000 emp.) 35.6% Small-Business(50 or fewer emp.) 22.5% Mid-Market(51-1000 emp.) 41.9% Enterprise(\> 1000 emp.) 35.6% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.6% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.6% Enterprise(\> 1000 emp.) 38.0% **Reviewers' Industry** [![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) Salesforce Field Service and Operations Information Technology and Services 9.7% Manufacturing 8.3% Consulting 5.0% Computer Software 4.5% Telecommunications 4.4% Other 68.1% [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Information Technology and Services 11.3% Computer Software 8.9% Financial Services 7.9% Manufacturing 4.6% Non-Profit Organization Management 3.8% Other 63.5% Alternatives **Salesforce Field Service and Operations Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Skedulo](https://images.g2crowd.com/uploads/product/hd_favicon/f855a4bd2fe756e723eb09f2dc770388/skedulo.svg "Skedulo") [ Skedulo ](/products/skedulo/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP") [ IFS Cloud ERP ](/products/ifs-cloud-erp/reviews) **Salesforce Service Cloud Alternatives** ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") [ ServiceNow Customer Service... ](/products/servicenow-customer-service-management/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ## Salesforce Field Service and Operations vs Salesforce Service Cloud When assessing the two solutions, reviewers found Salesforce Service Cloud easier to use and set up. However, Salesforce Field Service and Operations is easier to administer. Reviewers agreed that both vendors make it equally easy to do business overall. - Salesforce Field Service and Operations and Salesforce Service Cloud both meet the requirements of our reviewers at a comparable rate. - When comparing quality of ongoing product support, reviewers felt that Salesforce Field Service and Operations is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Field Service and Operations over Salesforce Service Cloud.