Compare Salesforce Essentials vs Zoho SalesIQ

See this
comparison of Salesforce Essentials vs. Zoho SalesIQ
based on data from user reviews. Salesforce Essentials rates 4.0/5 stars with 128 reviews. Zoho SalesIQ rates 4.4/5 stars with 184 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
$25
per user / month
FREE
Free
 
BASIC
$19 for 3 Users
per month
 
PROFESSIONAL
$59 for 5 Users
per month
 
ENTERPRISE
$129 for 10 Users
per month
 
Free Trial
Free Trial
Salesforce Essentials
Essentials
$25per user / month
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
7.4
8.9
Ease of Setup
Ease of Setup
6.5
8.8
Ease of Admin
Ease of Admin
6.6
8.8
Quality of Support
Quality of Support
6.9
8.5
Ease of Doing Business With
Ease of Doing Business With
7.3
8.9
Product Direction (% positive)
Product Direction (% positive)
7.4
8.7
Meets Requirements
Salesforce Essentials
8.1
Zoho SalesIQ
8.7
Ease of Use
Salesforce Essentials
7.4
Zoho SalesIQ
8.9
Ease of Setup
Salesforce Essentials
6.5
Zoho SalesIQ
8.8
Ease of Admin
Salesforce Essentials
6.6
Zoho SalesIQ
8.8
Quality of Support
Salesforce Essentials
6.9
Zoho SalesIQ
8.5
Ease of Doing Business With
Salesforce Essentials
7.3
Zoho SalesIQ
8.9
Product Direction (% positive)
Salesforce Essentials
7.4
Zoho SalesIQ
8.7

Features

Knowledge Share
Knowledge Base
Salesforce Essentials
7.9
Zoho SalesIQ
8.6
Searchable Articles
Salesforce Essentials
8.1
Zoho SalesIQ
8.3
Community Forums
Salesforce Essentials
8.1
Zoho SalesIQ
7.8
Interactive FAQs & Forums
Salesforce Essentials
Not enough data available
Zoho SalesIQ
7.8
Communication
Pop-up Chat
Salesforce Essentials
Not enough data available
Zoho SalesIQ
9.0
Notifications
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.5
Targeted Emails
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.5
In-App Messaging
Salesforce Essentials
Not enough data available
Zoho SalesIQ
9.0
Interaction
Web Portals
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.3
Forum to Reponse
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.1
Tickets and Tagging
Salesforce Essentials
8.8
Zoho SalesIQ
8.8
Live Chat
Salesforce Essentials
Not enough data available
Zoho SalesIQ
9.0
Internal Use
Customization
Salesforce Essentials
9.0
Zoho SalesIQ
8.3
Conversation Archiving
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.2
Lead Development
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.4
Knowledge Base
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.0
Team Inbox
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.0
Customer Profiles
Salesforce Essentials
Not enough data available
Zoho SalesIQ
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.8%
76.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.6%
17.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.7%
6.0%
Salesforce Essentials
Small-Business
68.8%
Mid-Market
26.6%
Enterprise
4.7%
Zoho SalesIQ
Small-Business
76.5%
Mid-Market
17.5%
Enterprise
6.0%

Reviewers' Industry

 
Marketing and Advertising
9.4%
Information Technology and Services
14.8%
 
Construction
7.8%
Marketing and Advertising
8.2%
 
Real Estate
6.3%
Computer Software
6.0%
 
Financial Services
5.5%
Insurance
5.5%
 
Computer Software
4.7%
Telecommunications
4.4%
 
Other
66.4%
Other
61.2%
Salesforce Essentials
Marketing and Advertising
9.4%
Construction
7.8%
Real Estate
6.3%
Financial Services
5.5%
Computer Software
4.7%
Other
66.4%
Zoho SalesIQ
Information Technology and Services
14.8%
Marketing and Advertising
8.2%
Computer Software
6.0%
Insurance
5.5%
Telecommunications
4.4%
Other
61.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Susanna S.
Administrator

I like that it's scalable if we grow, I like that it's been relatively easy to train my small team. Adoption has been pretty good. Chatter is great, especially with the new "/" reference feature. Tasks have been very useful..

Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Most Helpful Critical Review
F. Ramzi A.
User

Overwhelming complexity. It seems like SalesForce said, Oh, why don't we go after the small business market and just threw together a product that was not truly optimized for small business from the ground up.

Administrator in Non-Profit Organization Management

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

 
Salesforce Essentials
Most Helpful Favorable Review
Susanna S.
Administrator

I like that it's scalable if we grow, I like that it's been relatively easy to train my small team. Adoption has been pretty good. Chatter is great, especially with the new "/" reference feature. Tasks have been very useful..

Most Helpful Critical Review
F. Ramzi A.
User

Overwhelming complexity. It seems like SalesForce said, Oh, why don't we go after the small business market and just threw together a product that was not truly optimized for small business from the ground up.

Zoho SalesIQ
Most Helpful Favorable Review
Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Administrator in Non-Profit Organization Management

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

Screenshots

 
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No screenshots provided
Zoho SalesIQ
No screenshots provided

Videos

 

Salesforce Essentials helps small businesses quickly get started and grow with the #1 CRM solution.

No videos provided
Salesforce Essentials

Salesforce Essentials helps small businesses quickly get started and grow with the #1 CRM solution.

Zoho SalesIQ
No videos provided
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