# Coastal vs Salesforce Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Customer Success excels in overall user satisfaction, reflected in its higher G2 Score. Users appreciate the team's **proactive approach** and their ability to understand workflows, which leads to practical advice that enhances the Salesforce experience.
- **Users say** that Coastal stands out for its **agility and responsiveness**. Reviewers highlight the company's ability to quickly scale operations and mobilize high-quality teams, making them feel like an extension of their own team, which is particularly beneficial for smaller organizations.
- **According to verified reviews** , Salesforce Customer Success has a significant edge in **communication** , with users noting quick replies and multiple communication channels. This responsiveness helps users feel supported and understood, enhancing their overall experience.
- **Reviewers mention** that Coastal's team is exceptionally knowledgeable and patient, especially during implementation. Users have shared positive experiences about how Coastal went above and beyond to ensure continuity and familiarity with their team members, even when faced with delays.
- **G2 reviewers highlight** that while Coastal boasts impressive ratings in **quality of work and professionalism** , Salesforce Customer Success still maintains a solid reputation for its execution ability and communication skills, which are crucial for effective customer support.
- **Users report** that Salesforce Customer Success, despite having a lower quality rating compared to Coastal, benefits from a larger volume of recent reviews, indicating a more consistent and reliable user experience over time, which can be a deciding factor for potential buyers.



| | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Star Rating** | 5.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 183 | 387 | 
| **Largest Market Segment** | Mid-Market (49.2% of reviews) | Mid-Market (46.3% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Coastal

Pros:
- Helpful (6 reviews)
- Support Responsiveness (6 reviews)

Cons:
- Expensive (4 reviews)
- Expensive Pricing (4 reviews)

### Salesforce Customer Success

Pros:
- Helpful (42 reviews)
- Customer Support (37 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (27 reviews)

---
## Ratings Comparison
| Rating | Coastal | Salesforce Customer Success | 
|---|---|---|
  | **Quality of Work** | 9.9 (149 reviews) | 9.0 (326 reviews) | 
  | **Responsiveness** | 9.9 (149 reviews) | 9.0 (323 reviews) | 
  | **Expertise of Team** | 9.9 (150 reviews) | 8.9 (325 reviews) | 
  | **Execution Ability** | 9.9 (147 reviews) | 9.0 (322 reviews) | 
  | **Communication Skills** | 9.8 (150 reviews) | 9.1 (321 reviews) | 
  | **Professionalism** | 10.0 (150 reviews) | 9.4 (323 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (164 reviews) | 9.1 (128 reviews) | 

---
## Pricing

### Coastal

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce Customer Success

#### Entry-Level Pricing

Plan: Standard Success Plan

Price: Free

Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.

Key Features:
- Trailhead
- Help Portal
- Trailblazer Community

[Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Professional Services

| Product | Score | Reviews |
|---|---|---|
| **Coastal** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### Other Services

| Product | Score | Reviews |
|---|---|---|
| **Coastal** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

### Business Services

| Product | Score | Reviews |
|---|---|---|
| **Coastal** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

### Ecosystem Service Providers

| Product | Score | Reviews |
|---|---|---|
| **Coastal** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Planning

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

#### Support

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Go Live Support** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Training ** | Not enough data | Not enough data | 
| **Metrics** | Not enough data | Not enough data | 
| **Admin Services** | Not enough data | Not enough data | 

### B2B Services

| Product | Score | Reviews |
|---|---|---|
| **Coastal** | N/A | N/A |
| **Salesforce Customer Success** | N/A | N/A |

#### Team Quality

| Feature | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Change Management Skills** | Not enough data | Not enough data | 
| **Executive Presence** | Not enough data | Not enough data | 
| **Vertical Expertise** | Not enough data | Not enough data | 
| **Technology Partnerships** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)

**Unique to Coastal (10):** [Snowflake Consulting Services](https://www.g2.com/categories/snowflake-consulting-services), [Managed Services](https://www.g2.com/categories/managed-services), [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting), [Cloud Migration Services](https://www.g2.com/categories/cloud-migration-services), [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services), [Business Process Outsourcing (BPO) Services](https://www.g2.com/categories/business-process-outsourcing-bpo-service), [Quote-to-Cash Consulting Providers](https://www.g2.com/categories/quote-to-cash-consulting), [IT Strategy Consulting Providers](https://www.g2.com/categories/it-strategy-consulting), [Digital Transformation Consulting Providers](https://www.g2.com/categories/digital-transformation-consulting), [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing)

**Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting)


---
## Reviewer Demographics

### By Company Size

| Segment | Coastal | Salesforce Customer Success | 
|---|---|---|
| **Small-Business** | 31.7% | 27.2% | 
| **Mid-Market** | 49.2% | 46.3% | 
| **Enterprise** | 19.1% | 26.5% | 

### By Industry

#### Coastal

- **Non-Profit Organization Management:** 15.8%
- **Information Technology and Services:** 7.1%
- **Hospital & Health Care:** 7.1%
- **Computer Software:** 4.9%
- **Higher Education:** 4.4%
- **Financial Services:** 4.4%
- **Government Administration:** 3.8%
- **Automotive:** 3.3%
- **Education Management:** 2.7%
- **Consumer Goods:** 2.7%
- **Other:** 43.7%

#### Salesforce Customer Success

- **Financial Services:** 10.5%
- **Information Technology and Services:** 7.9%
- **Manufacturing:** 6.7%
- **Consulting:** 6.4%
- **Computer Software:** 6.4%
- **Non-Profit Organization Management:** 5.6%
- **Insurance:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Automotive:** 3.8%
- **Higher Education:** 2.6%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Coastal

- [Magna5](https://www.g2.com/products/magna5/reviews) — 4.6/5 stars (66 reviews)
- [Simplus](https://www.g2.com/products/simplus/reviews) — 4.7/5 stars (57 reviews)
- [ATG Consulting, a Cognizant Company](https://www.g2.com/products/atg-consulting-a-cognizant-company/reviews) — 4.6/5 stars (27 reviews)
- [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews)
- [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews)
- [Pilot](https://www.g2.com/products/pilot/reviews) — 4.7/5 stars (142 reviews)
- [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (139 reviews)
- [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews)
- [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) — 4.9/5 stars (133 reviews)
- [SHI](https://www.g2.com/products/shi/reviews) — 4.7/5 stars (119 reviews)

### Alternatives to Salesforce Customer Success

- [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews)
- [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews)
- [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (139 reviews)
- [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (113 reviews)
- [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews)
- [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews)
- [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews)
- [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews)
- [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 4.9/5 stars (82 reviews)
- [Marketing Automation Corp](https://www.g2.com/products/marketing-automation-corp/reviews) — 4.8/5 stars (75 reviews)


---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/coastal-vs-salesforce-customer-success)