Compare Salesforce Customer Self-Service vs Zoho SalesIQ

See this
comparison of Salesforce Customer Self-Service vs. Zoho SalesIQ
based on data from user reviews. Salesforce Customer Self-Service rates 4.1/5 stars with 72 reviews. Zoho SalesIQ rates 4.4/5 stars with 184 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
Free
 
BASIC
$19 for 3 Users
per month
 
PROFESSIONAL
$59 for 5 Users
per month
 
ENTERPRISE
$129 for 10 Users
per month
 
Free Trial Unavailable
Free Trial
Salesforce Customer Self-Service
Free Trial Unavailable
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
Ease of Use
Ease of Use
8.0
8.9
Ease of Setup
Ease of Setup
8.5
8.8
Ease of Admin
Ease of Admin
8.5
8.8
Quality of Support
Quality of Support
8.3
8.5
Ease of Doing Business With
Ease of Doing Business With
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
6.6
8.7
Meets Requirements
Salesforce Customer Self-Service
8.4
Zoho SalesIQ
8.7
Ease of Use
Salesforce Customer Self-Service
8.0
Zoho SalesIQ
8.9
Ease of Setup
Salesforce Customer Self-Service
8.5
Zoho SalesIQ
8.8
Ease of Admin
Salesforce Customer Self-Service
8.5
Zoho SalesIQ
8.8
Quality of Support
Salesforce Customer Self-Service
8.3
Zoho SalesIQ
8.5
Ease of Doing Business With
Salesforce Customer Self-Service
9.1
Zoho SalesIQ
8.9
Product Direction (% positive)
Salesforce Customer Self-Service
6.6
Zoho SalesIQ
8.7

Features

Knowledge Share
Knowledge Base
Salesforce Customer Self-Service
8.3
Zoho SalesIQ
8.6
Searchable Articles
Salesforce Customer Self-Service
7.6
Zoho SalesIQ
8.3
Community Forums
Salesforce Customer Self-Service
8.0
Zoho SalesIQ
7.8
Interactive FAQs & Forums
Salesforce Customer Self-Service
7.8
Zoho SalesIQ
7.8
Interaction
Web Portals
Salesforce Customer Self-Service
8.1
Zoho SalesIQ
8.3
Forum to Reponse
Salesforce Customer Self-Service
8.1
Zoho SalesIQ
8.1
Tickets and Tagging
Salesforce Customer Self-Service
8.5
Zoho SalesIQ
8.8
Live Chat
Salesforce Customer Self-Service
8.2
Zoho SalesIQ
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.9%
76.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.4%
17.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.6%
6.0%
Salesforce Customer Self-Service
Small-Business
31.9%
Mid-Market
44.4%
Enterprise
23.6%
Zoho SalesIQ
Small-Business
76.5%
Mid-Market
17.5%
Enterprise
6.0%

Reviewers' Industry

 
Non-Profit Organization Management
8.3%
Information Technology and Services
14.8%
 
Financial Services
8.3%
Marketing and Advertising
8.2%
 
Computer Software
8.3%
Computer Software
6.0%
 
Retail
6.9%
Insurance
5.5%
 
Entertainment
6.9%
Telecommunications
4.4%
 
Other
61.1%
Other
61.2%
Salesforce Customer Self-Service
Non-Profit Organization Management
8.3%
Financial Services
8.3%
Computer Software
8.3%
Retail
6.9%
Entertainment
6.9%
Other
61.1%
Zoho SalesIQ
Information Technology and Services
14.8%
Marketing and Advertising
8.2%
Computer Software
6.0%
Insurance
5.5%
Telecommunications
4.4%
Other
61.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

I like how customers are able to do things on their own that only SF agents can only do before. It also allows customers to interact with SF agents b/c it is integrated with service cloud so they can start a chat for instance to get status on a service. ...

Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Most Helpful Critical Review
David N.
Consultant

Although it complements the suite well, the functionality seems lacking

Administrator in Non-Profit Organization Management

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

 
Salesforce Customer Self-Service
Most Helpful Favorable Review
Administrator

I like how customers are able to do things on their own that only SF agents can only do before. It also allows customers to interact with SF agents b/c it is integrated with service cloud so they can start a chat for instance to get status on a service. ...

Most Helpful Critical Review
David N.
Consultant

Although it complements the suite well, the functionality seems lacking

Zoho SalesIQ
Most Helpful Favorable Review
Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Administrator in Non-Profit Organization Management

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

Screenshots

 No screenshots providedNo screenshots provided
Salesforce Customer Self-Service
No screenshots provided
Zoho SalesIQ
No screenshots provided
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