Compare Salesforce Customer Self-Service vs Vision Helpdesk

See this
comparison of Salesforce Customer Self-Service vs. Vision Helpdesk
based on data from user reviews. Salesforce Customer Self-Service rates 4.1/5 stars with 72 reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Salesforce Customer Self-Service
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.3
Ease of Use
Ease of Use
8.0
9.0
Ease of Setup
Ease of Setup
8.5
8.8
Ease of Admin
Ease of Admin
8.5
9.2
Quality of Support
Quality of Support
8.3
9.6
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
Product Direction (% positive)
Product Direction (% positive)
6.6
9.5
Meets Requirements
Salesforce Customer Self-Service
8.4
Vision Helpdesk
9.3
Ease of Use
Salesforce Customer Self-Service
8.0
Vision Helpdesk
9.0
Ease of Setup
Salesforce Customer Self-Service
8.5
Vision Helpdesk
8.8
Ease of Admin
Salesforce Customer Self-Service
8.5
Vision Helpdesk
9.2
Quality of Support
Salesforce Customer Self-Service
8.3
Vision Helpdesk
9.6
Ease of Doing Business With
Salesforce Customer Self-Service
9.1
Vision Helpdesk
9.6
Product Direction (% positive)
Salesforce Customer Self-Service
6.6
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
Salesforce Customer Self-Service
8.3
Vision Helpdesk
9.2
Searchable Articles
Salesforce Customer Self-Service
7.6
Vision Helpdesk
8.9
Community Forums
Salesforce Customer Self-Service
8.0
Vision Helpdesk
8.3
Interactive FAQs & Forums
Salesforce Customer Self-Service
7.8
Vision Helpdesk
8.3
Interaction
Web Portals
Salesforce Customer Self-Service
8.1
Vision Helpdesk
8.9
Forum to Reponse
Salesforce Customer Self-Service
8.1
Vision Helpdesk
9.2
Tickets and Tagging
Salesforce Customer Self-Service
8.5
Vision Helpdesk
8.9
Live Chat
Salesforce Customer Self-Service
8.2
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.9%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.4%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.6%
8.5%
Salesforce Customer Self-Service
Small-Business
31.9%
Mid-Market
44.4%
Enterprise
23.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Non-Profit Organization Management
8.3%
Non-Profit Organization Management
25.5%
 
Financial Services
8.3%
Internet
12.8%
 
Computer Software
8.3%
Information Technology and Services
12.8%
 
Retail
6.9%
Individual & Family Services
4.3%
 
Entertainment
6.9%
Education Management
4.3%
 
Other
61.1%
Other
40.4%
Salesforce Customer Self-Service
Non-Profit Organization Management
8.3%
Financial Services
8.3%
Computer Software
8.3%
Retail
6.9%
Entertainment
6.9%
Other
61.1%
Vision Helpdesk
Non-Profit Organization Management
25.5%
Internet
12.8%
Information Technology and Services
12.8%
Individual & Family Services
4.3%
Education Management
4.3%
Other
40.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Hospital & Health Care

Two things our company was looking to execute on, sales and marketing. The website/application template was focused on those two things which was great.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
User in Automotive

Reporting tools could be much better. Unreliable data

Administrator

Everything was a bit slow and buggy at times.

 
Salesforce Customer Self-Service
Most Helpful Favorable Review
User in Hospital & Health Care

Two things our company was looking to execute on, sales and marketing. The website/application template was focused on those two things which was great.

Most Helpful Critical Review
User in Automotive

Reporting tools could be much better. Unreliable data

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Screenshots

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Salesforce Customer Self-Service
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