Compare Salesforce Customer Self-Service vs Talkus

See this
comparison of Salesforce Customer Self-Service vs. Talkus
based on data from user reviews. Salesforce Customer Self-Service rates 4.1/5 stars with 72 reviews. Talkus rates 4.5/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Salesforce Customer Self-Service
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
Ease of Use
Ease of Use
8.0
8.9
Ease of Setup
Ease of Setup
8.5
9.0
Ease of Admin
Ease of Admin
8.5
8.5
Quality of Support
Quality of Support
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
Product Direction (% positive)
Product Direction (% positive)
6.6
10.0
Meets Requirements
Salesforce Customer Self-Service
8.4
Talkus
8.7
Ease of Use
Salesforce Customer Self-Service
8.0
Talkus
8.9
Ease of Setup
Salesforce Customer Self-Service
8.5
Talkus
9.0
Ease of Admin
Salesforce Customer Self-Service
8.5
Talkus
8.5
Quality of Support
Salesforce Customer Self-Service
8.3
Talkus
8.9
Ease of Doing Business With
Salesforce Customer Self-Service
9.1
Talkus
9.6
Product Direction (% positive)
Salesforce Customer Self-Service
6.6
Talkus
10.0

Features

Knowledge Share
Knowledge Base
Salesforce Customer Self-Service
8.3
Talkus
Not enough data available
Searchable Articles
Salesforce Customer Self-Service
7.6
Talkus
Not enough data available
Community Forums
Salesforce Customer Self-Service
8.0
Talkus
Not enough data available
Interactive FAQs & Forums
Salesforce Customer Self-Service
7.8
Talkus
Not enough data available
Interaction
Web Portals
Salesforce Customer Self-Service
8.1
Talkus
Not enough data available
Forum to Reponse
Salesforce Customer Self-Service
8.1
Talkus
Not enough data available
Tickets and Tagging
Salesforce Customer Self-Service
8.5
Talkus
Not enough data available
Live Chat
Salesforce Customer Self-Service
8.2
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.9%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.4%
7.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.6%
21.4%
Salesforce Customer Self-Service
Small-Business
31.9%
Mid-Market
44.4%
Enterprise
23.6%
Talkus
Small-Business
71.4%
Mid-Market
7.1%
Enterprise
21.4%

Reviewers' Industry

 
Non-Profit Organization Management
8.3%
Internet
21.4%
 
Financial Services
8.3%
Logistics and Supply Chain
14.3%
 
Computer Software
8.3%
Retail
7.1%
 
Retail
6.9%
Marketing and Advertising
7.1%
 
Entertainment
6.9%
Leisure, Travel & Tourism
7.1%
 
Other
61.1%
Other
42.9%
Salesforce Customer Self-Service
Non-Profit Organization Management
8.3%
Financial Services
8.3%
Computer Software
8.3%
Retail
6.9%
Entertainment
6.9%
Other
61.1%
Talkus
Internet
21.4%
Logistics and Supply Chain
14.3%
Retail
7.1%
Marketing and Advertising
7.1%
Leisure, Travel & Tourism
7.1%
Other
42.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Capital Markets

I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!

Carlos C.
G2 User

I like Talkus because it is a simple and easy to install help platform, I get all the necessary tools to provide incredible experiences to my clients, live chat, telephone, text messages, emails and social networks, all this with Talkus, good...

Most Helpful Critical Review
Most Helpful Critical Review
Agency in Entertainment

In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a...

 
Salesforce Customer Self-Service
Most Helpful Favorable Review
User in Capital Markets

I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!

Most Helpful Critical Review
Agency in Entertainment

In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a...

Talkus
Most Helpful Favorable Review
Carlos C.
G2 User

I like Talkus because it is a simple and easy to install help platform, I get all the necessary tools to provide incredible experiences to my clients, live chat, telephone, text messages, emails and social networks, all this with Talkus, good...

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Salesforce Customer Self-Service
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