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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 1 user per month billed annually
Salesforce Sales Cloud
Star Rating
(25,288)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,658)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSalesforce Sales Cloud vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Zendesk for Customer Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
13,785
8.6
5,116
Ease of Use
8.2
17,765
8.6
5,160
Ease of Setup
7.8
8,730
8.0
3,184
Ease of Admin
7.9
4,437
8.2
3,073
Quality of Support
8.1
12,024
8.4
4,794
Has the product been a good partner in doing business?
8.4
4,401
8.4
2,999
Product Direction (% positive)
8.2
13,459
8.0
4,770
Features by Category
Sales Force Automation
8.8
9447
|
Verified
Not enough data
8.3
6388
|
Verified
Not enough data
8.7
9169
|
Verified
Not enough data
8.3
9428
|
Verified
Not enough data
8.0
7311
|
Verified
Not enough data
8.2
7602
|
Verified
Not enough data
8.0
6749
|
Verified
Not enough data
8.1
6649
|
Verified
Not enough data
8.3
7401
|
Verified
Not enough data
Marketing Automation
8.0
6662
|
Verified
Not enough data
8.1
6984
|
Verified
Not enough data
8.5
8007
|
Verified
Not enough data
7.9
5422
Not enough data
Customer Support
8.3
6806
|
Verified
Not enough data
8.1
6380
|
Verified
Not enough data
8.2
6777
|
Verified
Not enough data
8.0
5493
|
Verified
Not enough data
8.2
5983
|
Verified
Not enough data
Reporting & Analytics
8.5
8928
|
Verified
Not enough data
8.5
9115
|
Verified
Not enough data
8.2
7424
|
Verified
Not enough data
Mobile & Social
7.9
5612
|
Verified
Not enough data
7.8
5244
|
Verified
Not enough data
7.7
6091
|
Verified
Not enough data
Platform
8.5
3583
|
Verified
Not enough data
8.5
3590
|
Verified
Not enough data
8.6
3615
|
Verified
Not enough data
8.4
2893
|
Verified
Not enough data
8.5
3166
|
Verified
Not enough data
8.1
3188
|
Verified
Not enough data
8.7
3588
|
Verified
Not enough data
8.1
3022
Not enough data
Integration
8.5
2597
|
Verified
Not enough data
8.5
3049
|
Verified
Not enough data
8.5
2889
|
Verified
Not enough data
Generative AI
7.6
881
Not enough data
Agentic AI - CRM
7.9
241
Not enough data
7.9
241
Not enough data
8.2
239
Not enough data
8.0
236
Not enough data
8.0
234
Not enough data
8.1
236
Not enough data
8.2
237
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
270
Not enough data
8.8
291
Not enough data
8.8
313
Not enough data
8.6
287
Not enough data
Organization
8.9
348
Not enough data
8.8
339
Not enough data
8.8
333
Not enough data
Performance Analysis
8.4
282
Not enough data
8.8
305
Not enough data
Sales Analysis
8.4
283
Not enough data
8.8
297
Not enough data
Generative AI
8.5
121
Not enough data
8.4
121
Not enough data
Agentic AI - AI Sales Assistant
9.1
24
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
Integrated Workflows
8.7
518
Not enough data
8.5
510
Not enough data
8.1
466
Not enough data
8.1
461
Not enough data
8.8
520
Not enough data
8.4
469
Not enough data
8.6
482
Not enough data
Repeatability and Reportability
8.4
483
Not enough data
8.7
501
Not enough data
8.7
497
Not enough data
8.3
483
Not enough data
7.8
417
Not enough data
AI and Automation
8.5
461
Not enough data
8.4
468
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
414
Not enough data
Generative AI
7.4
268
Not enough data
Agentic AI - Sales Engagement
8.3
87
Not enough data
8.4
87
Not enough data
8.5
85
Not enough data
8.4
87
Not enough data
8.3
87
Not enough data
8.3
87
Not enough data
8.5
86
Not enough data
Call Analytics
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Not enough data
Agent Performance Management
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Not enough data
Generative AI
8.2
56
Not enough data
Agentic AI - Conversation Intelligence
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Revenue Sourcing and Forecasting
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
CRM Data Enrichment
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Not enough data
Account Management
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Sales Performance Features - Sales Planning
8.4
173
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
169
Not enough data
8.6
167
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
165
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
167
Not enough data
8.3
174
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.4
54
Not enough data
8.5
53
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
7.7
50
Not enough data
8.3
50
Not enough data
7.8
50
Not enough data
7.9
51
Not enough data
Attribution
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Not enough data
Discovery
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Not enough data
Management
8.5
418
Not enough data
8.7
436
Not enough data
Platform
8.6
428
Not enough data
8.6
428
Not enough data
Agentic AI - Sales Performance Management
8.4
72
Not enough data
8.6
72
Not enough data
8.5
73
Not enough data
Incentives
8.2
435
Not enough data
8.4
498
Not enough data
8.0
434
Not enough data
8.5
510
Not enough data
Personalization
8.6
479
Not enough data
8.8
557
Not enough data
8.9
588
Not enough data
8.6
534
Not enough data
Administrative
8.7
562
Not enough data
8.5
525
Not enough data
8.4
506
Not enough data
Agentic AI - Email Tracking
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Not enough data
Analytics
8.3
571
Not enough data
8.4
579
Not enough data
8.4
593
Not enough data
Customizations
8.7
623
Not enough data
8.5
591
Not enough data
8.6
627
Not enough data
8.4
572
Not enough data
8.4
600
Not enough data
Generative AI
7.5
293
Not enough data
Agentic AI - Sales Analytics
8.2
78
Not enough data
8.6
77
Not enough data
8.3
77
Not enough data
8.3
77
Not enough data
8.3
77
Not enough data
Data Sourcing
8.5
963
Not enough data
8.7
994
Not enough data
8.3
898
Not enough data
8.7
1025
Not enough data
8.6
958
Not enough data
Predictive Analytics
8.4
940
Not enough data
8.6
953
Not enough data
8.1
851
Not enough data
8.3
891
Not enough data
Sales Management
8.7
980
Not enough data
8.1
854
Not enough data
8.6
975
Not enough data
8.8
1043
Not enough data
Agentic AI - Outbound Call Tracking
8.5
37
Not enough data
8.5
38
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
182
Not enough data
8.7
42
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
186
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.6
38
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
30
Not enough data
8.2
30
Not enough data
8.2
30
Not enough data
Content Management
8.3
350
Not enough data
8.1
341
Not enough data
8.2
326
Not enough data
8.5
317
Not enough data
8.3
334
Not enough data
Analytics
8.7
341
Not enough data
8.4
340
Not enough data
8.5
222
Not enough data
8.3
349
Not enough data
Learning Management - Sales Enablement
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
Revenue Enablement - Sales Enablement
8.5
23
Not enough data
8.4
24
Not enough data
9.0
23
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zendesk for Customer Service share no categories
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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