Compare Salesforce CRM vs SugarCRM

See this
comparison of Salesforce CRM vs. SugarCRM
based on data from user reviews. Salesforce CRM rates 4.2/5 stars with 8,269 reviews. SugarCRM rates 3.6/5 stars with 415 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sales Essentials Edition
$25
/user/month*
Sugar Professional
$40
user/month
 
Professional Edition
$75
/user/month*
Sugar Enterprise
$65
user/month
 
Enterprise Edition
$150
/user/month*
Sugar Ultimate
$150
user/month
 
Unlimited Edition
$300
/user/month*
 
Free Trial
Free Trial
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
7.7
Ease of Use
Ease of Use
7.8
7.2
Ease of Setup
Ease of Setup
7.1
6.9
Ease of Admin
Ease of Admin
7.6
7.5
Quality of Support
Quality of Support
7.8
7.4
Ease of Doing Business With
Ease of Doing Business With
8.0
7.5
Product Direction (% positive)
Product Direction (% positive)
7.9
6.4
Meets Requirements
Salesforce CRM
8.7
SugarCRM
7.7
Ease of Use
Salesforce CRM
7.8
SugarCRM
7.2
Ease of Setup
Salesforce CRM
7.1
SugarCRM
6.9
Ease of Admin
Salesforce CRM
7.6
SugarCRM
7.5
Quality of Support
Salesforce CRM
7.8
SugarCRM
7.4
Ease of Doing Business With
Salesforce CRM
8.0
SugarCRM
7.5
Product Direction (% positive)
Salesforce CRM
7.9
SugarCRM
6.4

Features

Sales Force Automation
Contact & Account Management
Salesforce CRM
8.7
SugarCRM
7.9
Partner Relationship Mgmt. (PRM)
Salesforce CRM
8.1
SugarCRM
7.4
Opportunity & Pipeline Mgmt.
Salesforce CRM
8.6
SugarCRM
7.6
Task / Activity Management
Salesforce CRM
8.1
SugarCRM
7.4
Territory & Quota Management
Salesforce CRM
7.8
SugarCRM
6.7
Desktop Integration
Salesforce CRM
8.1
SugarCRM
6.9
Product & Price List Management
Salesforce CRM
7.8
SugarCRM
6.6
Quote & Order Management
Salesforce CRM
7.9
SugarCRM
6.9
Customer Contract Management
Salesforce CRM
8.2
SugarCRM
7.6
Marketing Automation
Email Marketing
Salesforce CRM
7.7
SugarCRM
6.6
Campaign Management
Salesforce CRM
7.9
SugarCRM
6.8
Lead Management
Salesforce CRM
8.3
SugarCRM
7.5
Marketing ROI Analytics
Salesforce CRM
7.8
SugarCRM
6.6
Customer Support
Case Management
Salesforce CRM
8.1
SugarCRM
7.6
Customer Support Portal
Salesforce CRM
7.9
SugarCRM
7.5
Knowledge Base
Salesforce CRM
8.1
SugarCRM
7.4
Call Center Features
Salesforce CRM
7.8
SugarCRM
7.1
Support Analytics
Salesforce CRM
8.0
SugarCRM
7.3
Reporting & Analytics
Reporting
Salesforce CRM
8.4
SugarCRM
7.4
Dashboards
Salesforce CRM
8.4
SugarCRM
7.6
Forecasting
Salesforce CRM
8.1
SugarCRM
7.1
Mobile & Social
Social Collaboration Features
Salesforce CRM
7.7
SugarCRM
6.7
Social Network Integration
Salesforce CRM
7.6
SugarCRM
6.7
Mobile User Support
Salesforce CRM
7.5
SugarCRM
7.1
Platform
Customization
Salesforce CRM
8.5
SugarCRM
8.1
Workflow Capability
Salesforce CRM
8.3
SugarCRM
7.6
User, Role, and Access Management
Salesforce CRM
8.5
SugarCRM
8.0
Internationalization
Salesforce CRM
8.3
SugarCRM
7.8
Sandbox / Test Environments
Salesforce CRM
8.4
SugarCRM
8.0
Document & Content Mgmt.
Salesforce CRM
7.9
SugarCRM
7.2
Performance and Reliability
Salesforce CRM
8.7
SugarCRM
7.3
Output Document Generation
Salesforce CRM
7.9
SugarCRM
6.9
Integration
Data Import & Export Tools
Salesforce CRM
8.2
SugarCRM
7.4
Integration APIs
Salesforce CRM
8.5
SugarCRM
7.4
Breadth of Partner Applications
Salesforce CRM
8.7
SugarCRM
7.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.2%
33.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
51.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.3%
15.2%
Salesforce CRM
Small-Business
25.2%
Mid-Market
45.5%
Enterprise
29.3%
SugarCRM
Small-Business
33.6%
Mid-Market
51.2%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
16.7%
Information Technology and Services
14.3%
 
Information Technology and Services
10.7%
Computer Software
12.8%
 
Internet
7.6%
Marketing and Advertising
6.0%
 
Marketing and Advertising
7.1%
Financial Services
6.0%
 
Financial Services
4.6%
Construction
3.1%
 
Other
53.3%
Other
57.8%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.7%
Internet
7.6%
Marketing and Advertising
7.1%
Financial Services
4.6%
Other
53.3%
SugarCRM
Information Technology and Services
14.3%
Computer Software
12.8%
Marketing and Advertising
6.0%
Financial Services
6.0%
Construction
3.1%
Other
57.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
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Videos

 

Intro to Salesforce for Small Business

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Salesforce CRM

Intro to Salesforce for Small Business

SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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