Compare Agentforce Sales (formerly Salesforce Sales Cloud) and monday Work Management

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At a Glance
Agentforce Sales (formerly Salesforce Sales Cloud)
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,762)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plans
monday Work Management
monday Work Management
Star Rating
(15,310)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plans

Agentforce Sales (formerly Salesforce Sales Cloud) vs monday Work Management

When assessing the two solutions, reviewers found monday Work Management easier to use, set up, and administer. Reviewers also preferred doing business with monday Work Management overall.

  • Reviewers felt that monday Work Management meets the needs of their business better than Agentforce Sales (formerly Salesforce Sales Cloud).
  • When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of monday Work Management over Agentforce Sales (formerly Salesforce Sales Cloud).
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Browse all 4 pricing plans
monday Work Management
Standard
$12.00
3 Seats Per Month
Browse all 5 pricing plans
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
8.8
14,162
9.0
12,533
Ease of Use
8.2
18,158
9.1
12,806
Ease of Setup
7.8
9,095
8.8
7,391
Ease of Admin
7.9
4,492
9.0
5,577
Quality of Support
8.1
12,363
8.9
9,962
Has the product been a good partner in doing business?
8.4
4,457
9.1
5,395
Product Direction (% positive)
8.3
13,787
9.5
12,161
Features by Category
8.2
11,133
Not enough data
Sales Force Automation
8.8
9622
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9343
|
Verified
Not enough data
8.3
9553
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7626
|
Verified
Not enough data
8.0
6768
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7420
|
Verified
Not enough data
Marketing Automation
8.0
6682
|
Verified
Not enough data
8.1
7002
|
Verified
Not enough data
8.5
8137
|
Verified
Not enough data
7.9
5430
Not enough data
Customer Support
8.3
6838
|
Verified
Not enough data
8.1
6388
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5990
|
Verified
Not enough data
Reporting & Analytics
8.5
9042
|
Verified
Not enough data
8.5
9205
|
Verified
Not enough data
8.2
7483
|
Verified
Not enough data
Mobile & Social
7.9
5629
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3688
|
Verified
Not enough data
8.5
3694
|
Verified
Not enough data
8.6
3647
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3207
|
Verified
Not enough data
8.7
3678
|
Verified
Not enough data
8.1
3033
Not enough data
Integration
8.5
2614
|
Verified
Not enough data
8.5
3106
|
Verified
Not enough data
8.5
2921
|
Verified
Not enough data
Generative AI
7.6
897
Not enough data
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
8,098
Tasks
Not enough data
9.3
7384
|
Verified
Not enough data
9.3
7368
|
Verified
Not enough data
9.2
7370
|
Verified
Not enough data
9.2
7138
|
Verified
Not enough data
8.4
6482
Not enough data
8.3
6287
Not enough data
8.9
7092
|
Verified
Not enough data
8.6
6575
Projects
Not enough data
9.1
6540
|
Verified
Not enough data
8.8
5969
|
Verified
Not enough data
8.2
5569
|
Verified
Not enough data
8.4
6166
|
Verified
Not enough data
8.7
6447
|
Verified
Not enough data
8.0
5480
|
Verified
Not enough data
8.4
5663
Not enough data
8.5
6038
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5436
|
Verified
Not enough data
8.2
5128
|
Verified
Resource Management
Not enough data
8.2
5637
|
Verified
Not enough data
8.5
5787
|
Verified
Not enough data
8.7
6140
|
Verified
Project Monitoring
Not enough data
8.2
5102
|
Verified
Not enough data
8.3
5379
|
Verified
Not enough data
8.8
6323
|
Verified
Generative AI
Not enough data
7.2
2774
Not enough data
7.2
2749
Agentic AI - Project Management
Not enough data
6.6
607
Not enough data
6.9
604
Not enough data
6.8
633
Not enough data
6.7
599
Not enough data
6.7
600
Not enough data
6.7
597
Not enough data
6.7
599
8.5
46
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
425
Not enough data
Lead Facilitation
8.6
273
Not enough data
8.8
298
Not enough data
8.8
321
Not enough data
8.7
293
Not enough data
Organization
9.0
356
Not enough data
8.8
349
Not enough data
8.8
343
Not enough data
Performance Analysis
8.4
287
Not enough data
8.8
311
Not enough data
Sales Analysis
8.5
285
Not enough data
8.8
303
Not enough data
Generative AI
8.5
125
Not enough data
8.5
125
Not enough data
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
8.3
617
Not enough data
Integrated Workflows
8.7
521
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
524
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Project and Portfolio ManagementHide 24 FeaturesShow 24 Features
Not enough data
8.3
924
Portfolio Management
Not enough data
8.5
816
Not enough data
8.8
821
Not enough data
8.3
796
Not enough data
8.0
789
Project Management
Not enough data
8.4
796
Not enough data
8.8
792
Not enough data
8.1
774
Resource Management
Not enough data
8.2
804
Not enough data
8.3
780
Not enough data
8.3
791
Data & Analytics
Not enough data
8.2
830
Not enough data
8.5
778
Not enough data
8.3
766
Not enough data
7.6
742
Strategy - Project and Portfolio Management
Not enough data
7.4
710
Not enough data
8.3
703
Not enough data
8.4
727
Not enough data
8.4
744
Not enough data
8.4
698
Not enough data
8.3
741
Not enough data
7.8
683
Not enough data
8.3
685
Not enough data
8.2
720
Not enough data
8.6
722
Conversation IntelligenceHide 15 FeaturesShow 15 Features
8.9
183
Not enough data
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
133
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Not enough data
7.6
5,245
Setup
Not enough data
8.9
4492
Not enough data
8.9
4623
Not enough data
8.4
4263
Not enough data
8.9
4807
Management
Not enough data
8.8
4469
Not enough data
8.4
3822
Not enough data
8.2
3956
Generative AI
Not enough data
7.3
1883
Agentic AI - Workflow Management
Not enough data
6.6
324
Not enough data
6.7
325
Not enough data
6.6
320
Not enough data
6.6
319
Not enough data
6.7
321
Not enough data
6.6
322
Not enough data
6.7
324
Kanban Project ManagementHide 16 FeaturesShow 16 Features
Not enough data
8.1
1,442
Tasks
Not enough data
9.3
1272
Not enough data
9.0
1229
Not enough data
9.1
1249
Agentic AI - Kanban Project Management
Not enough data
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Kanban Boards
Not enough data
8.8
1229
Not enough data
9.0
1259
Not enough data
9.0
1229
Planning
Not enough data
9.0
1269
Not enough data
8.6
1221
Not enough data
8.7
1201
Not enough data
8.0
922
Platform Basics
Not enough data
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
788
Not enough data
9.0
792
Content Planning
Not enough data
9.1
820
Not enough data
9.4
844
Not enough data
9.1
764
Marketing Campaign Performance
Not enough data
8.2
503
Not enough data
8.6
591
Agentic AI - Marketing Calendar
Not enough data
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Other Features
Not enough data
8.4
641
Not enough data
8.3
533
Not enough data
8.6
7,315
Task Creation
Not enough data
9.3
6655
Not enough data
9.2
6714
Not enough data
9.0
6532
Not enough data
8.5
5764
Task Management
Not enough data
9.1
6465
Not enough data
9.2
6602
Not enough data
8.5
5812
Not enough data
8.7
5868
Generative AI
Not enough data
7.2
2677
Not enough data
7.2
2677
Not enough data
8.3
5,928
Automation
Not enough data
9.0
5162
Not enough data
8.9
5305
Not enough data
8.5
4610
Administration
Not enough data
8.6
4906
Not enough data
8.7
4634
Not enough data
9.3
4955
Project management
Not enough data
9.3
5296
Not enough data
8.6
4730
Not enough data
9.1
5053
Not enough data
8.9
4901
Not enough data
8.9
4835
Not enough data
Feature Not Available
Not enough data
8.9
5153
Workload
Not enough data
8.6
4587
Not enough data
9.0
5059
Not enough data
8.8
4656
Not enough data
8.6
4508
Communication & Collaboration
Not enough data
8.6
4638
Not enough data
8.6
4704
Not enough data
9.2
5106
Cost Management
Not enough data
8.2
3960
Not enough data
8.3
4056
Not enough data
8.0
3797
Integration
Not enough data
8.2
3851
Not enough data
8.0
3981
Not enough data
8.0
3781
Generative AI
Not enough data
7.3
2109
Not enough data
7.4
2119
Agentic AI - Work Management
Not enough data
6.6
458
Not enough data
6.8
459
Not enough data
6.7
460
Not enough data
6.6
460
Not enough data
8.3
5,171
Communication
Not enough data
Feature Not Available
Not enough data
8.6
4278
Not enough data
8.1
3751
Not enough data
Feature Not Available
Not enough data
8.2
3785
Content & Documents
Not enough data
8.8
4427
Not enough data
9.0
4566
Not enough data
8.6
4433
Not enough data
8.1
3743
Controls
Not enough data
8.6
4182
Not enough data
8.1
3625
Not enough data
8.8
4239
Not enough data
8.4
4146
Not enough data
8.1
3733
Project Management
Not enough data
9.4
4692
Not enough data
9.2
4609
Not enough data
9.2
4517
Not enough data
8.5
4146
Remote Collaboration
Not enough data
8.9
4221
Not enough data
9.0
4420
Not enough data
8.9
4334
Not enough data
7.6
3398
Generative AI
Not enough data
7.1
1888
Not enough data
7.2
1869
Agentic AI - Project Collaboration
Not enough data
6.6
332
Not enough data
6.6
327
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
8.4
81
Not enough data
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
68
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
8.6
40
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.3
179
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
8.5
196
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
515
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
460
Not enough data
8.6
436
Not enough data
Discovery
8.9
464
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
431
Not enough data
Sales Performance ManagementHide 14 FeaturesShow 14 Features
8.5
685
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
8.4
715
Not enough data
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
8.5
1,198
Not enough data
Agentic AI - Sales Analytics
8.3
78
Not enough data
8.6
79
Not enough data
8.4
78
Not enough data
8.4
77
Not enough data
8.2
78
Not enough data
Data Sourcing
8.5
966
Not enough data
8.7
997
Not enough data
8.4
899
Not enough data
8.7
1028
Not enough data
8.6
959
Not enough data
Predictive Analytics
8.4
944
Not enough data
8.6
959
Not enough data
8.1
852
Not enough data
8.3
893
Not enough data
Sales Management
8.7
983
Not enough data
8.1
854
Not enough data
8.6
977
Not enough data
8.8
1046
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.7
222
Not enough data
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
8.7
309
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
Not enough data
8.8
247
Not enough data
8.5
207
Not enough data
8.5
242
Not enough data
Feedback
8.8
236
Not enough data
8.6
232
Not enough data
8.6
213
Not enough data
8.6
200
Not enough data
8.8
224
Not enough data
8.9
226
Not enough data
8.7
198
Not enough data
Generative AI
7.6
70
Not enough data
8.3
443
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Marketing Resource ManagementHide 3 FeaturesShow 3 Features
Not enough data
7.0
59
Agentic AI - Marketing Resource Management
Not enough data
6.9
56
Not enough data
7.0
56
Not enough data
7.3
55
AI Note-Taking SoftwareHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
10.0
7
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
8.4
3,302
Time Tracking
Not enough data
8.5
2550
Not enough data
9.1
2945
Not enough data
8.2
2278
Client Invoicing
Not enough data
7.4
2016
Not enough data
7.0
1900
Not enough data
7.7
2016
Mobile Time Tracking
Not enough data
8.6
2522
Administration
Not enough data
8.4
2403
Not enough data
9.1
2731
Not enough data
9.0
2797
Not enough data
8.3
2316
Not enough data
9.0
2674
Platform
Not enough data
8.7
2512
Not enough data
8.2
2253
Not enough data
8.2
2195
Not enough data
9.0
2669
Not enough data
8.3
2386
Not enough data
Feature Not Available
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
20.6%
Mid-Market(51-1000 emp.)
46.0%
Enterprise(> 1000 emp.)
33.4%
monday Work Management
monday Work Management
Small-Business(50 or fewer emp.)
61.8%
Mid-Market(51-1000 emp.)
30.3%
Enterprise(> 1000 emp.)
7.9%
Reviewers' Industry
Agentforce Sales (formerly Salesforce Sales Cloud)
Agentforce Sales (formerly Salesforce Sales Cloud)
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
monday Work Management
monday Work Management
Marketing and Advertising
13.9%
Information Technology and Services
6.0%
Computer Software
4.9%
Construction
3.8%
Non-Profit Organization Management
3.6%
Other
67.7%
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monday Work Management
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Discussions
Agentforce Sales (formerly Salesforce Sales Cloud)
Agentforce Sales (formerly Salesforce Sales Cloud) Discussions
When do you need a CRM?
11 Comments
Tracy F.
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
Mohit D.
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
Asif P.
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
monday Work Management
monday Work Management Discussions
Is it possible for you to have your own CRM on Monday?
5 Comments
Verified User
G2
I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many...Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
Kesatria M.
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more