Compare Salesforce CRM vs Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

See this
comparison of Salesforce CRM vs. Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
based on data from user reviews. Salesforce CRM rates 4.2/5 stars with 8,611 reviews. Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) rates 3.7/5 stars with 1,092 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sales Essentials Edition
$25
/user/month*
Customer Engagement Plan
$115
/month per user
 
Professional Edition
$75
/user/month*
Dynamics 365 Plan
$210
/month per user
 
Enterprise Edition
$150
/user/month*
Unified Operations Plan
$190
/month per user
 
Unlimited Edition
$300
/user/month*
 
Free Trial
Free Trial Unavailable
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.0
Ease of Use
Ease of Use
7.8
7.3
Ease of Setup
Ease of Setup
7.1
7.0
Ease of Admin
Ease of Admin
7.6
7.4
Quality of Support
Quality of Support
7.8
7.4
Ease of Doing Business With
Ease of Doing Business With
8.0
7.6
Product Direction (% positive)
Product Direction (% positive)
7.9
6.1
Meets Requirements
Salesforce CRM
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Ease of Use
Salesforce CRM
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
Salesforce CRM
7.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.0
Ease of Admin
Salesforce CRM
7.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
Salesforce CRM
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Ease of Doing Business With
Salesforce CRM
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1

Features

Sales Force Automation
Contact & Account Management
Salesforce CRM
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.1
Partner Relationship Mgmt. (PRM)
Salesforce CRM
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Opportunity & Pipeline Mgmt.
Salesforce CRM
8.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Task / Activity Management
Salesforce CRM
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Territory & Quota Management
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Desktop Integration
Salesforce CRM
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Product & Price List Management
Salesforce CRM
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Quote & Order Management
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Customer Contract Management
Salesforce CRM
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Marketing Automation
Email Marketing
Salesforce CRM
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Campaign Management
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Lead Management
Salesforce CRM
8.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Marketing ROI Analytics
Salesforce CRM
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Customer Support
Case Management
Salesforce CRM
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Customer Support Portal
Salesforce CRM
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Knowledge Base
Salesforce CRM
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Call Center Features
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Support Analytics
Salesforce CRM
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Reporting & Analytics
Reporting
Salesforce CRM
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Dashboards
Salesforce CRM
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Forecasting
Salesforce CRM
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Mobile & Social
Social Collaboration Features
Salesforce CRM
7.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Social Network Integration
Salesforce CRM
7.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Mobile User Support
Salesforce CRM
7.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Platform
Customization
Salesforce CRM
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.1
Workflow Capability
Salesforce CRM
8.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
User, Role, and Access Management
Salesforce CRM
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.3
Internationalization
Salesforce CRM
8.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Sandbox / Test Environments
Salesforce CRM
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.8
Document & Content Mgmt.
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Performance and Reliability
Salesforce CRM
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Output Document Generation
Salesforce CRM
7.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Integration
Data Import & Export Tools
Salesforce CRM
8.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.7
Integration APIs
Salesforce CRM
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Breadth of Partner Applications
Salesforce CRM
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.9%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.4%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.6%
29.4%
Salesforce CRM
Small-Business
24.9%
Mid-Market
45.4%
Enterprise
29.6%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.9%
Mid-Market
39.7%
Enterprise
29.4%

Reviewers' Industry

 
Computer Software
16.7%
Information Technology and Services
10.7%
 
Information Technology and Services
10.6%
Computer Software
7.3%
 
Marketing and Advertising
7.4%
Retail
4.4%
 
Internet
7.3%
Marketing and Advertising
4.1%
 
Financial Services
4.7%
Financial Services
3.7%
 
Other
53.3%
Other
69.8%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.6%
Marketing and Advertising
7.4%
Internet
7.3%
Financial Services
4.7%
Other
53.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
10.7%
Computer Software
7.3%
Retail
4.4%
Marketing and Advertising
4.1%
Financial Services
3.7%
Other
69.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 
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Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 

Intro to Salesforce for Small Business

No videos provided
Salesforce CRM

Intro to Salesforce for Small Business

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

 No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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