Compare Salesforce B2C Commerce and Zoho Commerce 
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (77.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $140.00 Per Month
Salesforce B2C Commerce
Star Rating
(571)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansZoho Commerce
Star Rating
(97)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $140.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2C excels in providing a robust and scalable platform ideal for enterprise-level e-commerce. Users appreciate its seamless integration with the broader Salesforce ecosystem, which allows for a unified view of customer interactions and sales management.
- Users say that Zoho Commerce offers a straightforward store setup that makes it easy for small businesses to get started. The integration with other Zoho apps, like Zoho CRM, is highlighted as a significant advantage, helping users keep everything in one place.
- Reviewers mention that Salesforce Commerce for B2C provides excellent personalization tools and a smooth checkout experience, which enhances customer satisfaction and can lead to increased sales. This focus on user experience is a key differentiator for larger businesses.
- According to verified reviews, Zoho Commerce shines in order management, with features that allow for real-time order synchronization and easy integration with logistics partners. This is particularly beneficial for businesses managing multiple warehouses or a large number of products.
- G2 reviewers highlight that while both platforms have similar ratings for ease of use, Salesforce Commerce for B2C has a slight edge in overall user satisfaction, with users noting its efficiency and user-friendly interface, making it easier to navigate and manage online stores.
- Users report that Zoho Commerce provides all necessary e-commerce features, such as product listing and inventory management, without the need for multiple third-party services. This convenience is particularly appealing to small businesses looking for an all-in-one solution.
Pricing
Entry-Level Pricing
Salesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Zoho Commerce
ADVANCED
Starting at $140.00
Per Month
- Composite Items
- Price Lists for customer groups
- Mega menu
Free Trial
Salesforce B2C Commerce
No trial information availableZoho Commerce
Free Trial is available
Ratings
Meets Requirements
8.6
342
8.0
65
Ease of Use
8.2
442
8.4
65
Ease of Setup
7.9
269
8.0
40
Ease of Admin
8.1
133
8.0
31
Quality of Support
8.3
323
8.3
66
Has the product been a good partner in doing business?
8.6
131
8.5
32
Product Direction (% positive)
8.6
327
9.2
57
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Not enough data
Integrations
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Not enough data
Headless Commerce
8.1
98
Feature Not Available
8.4
102
8.1
30
8.4
99
8.2
31
8.4
103
8.1
39
8.4
101
8.1
37
Generative AI
8.0
83
7.6
13
7.9
87
7.4
13
Agentic AI - E-Commerce Platforms
8.6
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
Merchandising/Marketing
8.2
217
7.8
44
8.2
163
7.7
43
8.2
232
8.0
41
8.0
223
7.3
41
7.7
210
7.3
40
8.0
209
7.6
37
8.1
206
7.6
41
Product Catalog
8.3
217
8.3
43
8.2
217
8.2
39
8.2
225
8.3
42
8.2
197
Feature Not Available
Order Process
8.3
218
8.1
42
8.1
214
7.9
43
8.3
211
7.9
43
8.3
216
8.3
41
8.2
218
8.6
45
7.9
204
7.5
39
8.2
206
8.3
44
8.1
189
7.3
22
Multi-Channel Support
8.3
202
7.6
33
8.2
205
7.9
38
8.3
189
7.6
35
8.2
209
7.9
42
8.0
194
Feature Not Available
8.1
135
7.0
33
8.2
183
8.2
35
Platform
8.2
199
8.2
31
8.2
216
7.9
41
8.3
204
7.8
37
8.4
217
8.4
40
8.2
221
8.2
39
8.6
210
8.8
36
8.6
198
Feature Not Available
8.5
202
8.4
36
8.3
188
7.7
31
8.5
184
8.0
33
8.4
195
8.5
34
8.5
218
8.2
39
Reporting
8.6
28
Not enough data
8.5
28
Not enough data
Omnichannel Features
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Not enough data
Categories
Categories
Shared Categories
Salesforce B2C Commerce and Zoho Commerce are categorized as E-Commerce Platforms
Unique Categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Zoho Commerce has no unique categories
Reviews
Reviewers' Company Size
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Accounting
4.4%
Other
58.6%
Retail
12.6%
Marketing and Advertising
9.2%
Information Technology and Services
8.0%
Apparel & Fashion
6.9%
Computer Software
5.7%
Other
57.5%
Alternatives
Discussions
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is Zoho Commerce?
2 Comments
HK
Zoho Commerce is a tool that businesses use to create and take care of their online stores. It helps make the online store look nice, manage products, handle...Read more
Zoho Commerce has no more discussions with answers
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