Compare Salesforce B2C Commerce and Shift4Shop 
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (76.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
$0.00 Per Month
Salesforce B2C Commerce
Star Rating
(571)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansShift4Shop
Star Rating
(39)3.9 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2C excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Shift4Shop. Users appreciate its user-friendly interface and efficient navigation, making it a preferred choice for managing online stores.
- According to verified reviews, Salesforce Commerce for B2C offers robust features that cater to enterprise-level e-commerce needs, such as seamless integration with the broader Salesforce ecosystem. This integration allows for a unified view of customer data, which users find invaluable for managing sales and inventory.
- Users say that while Shift4Shop provides essential security features like two-factor authentication and fraud prevention tools, it falls short in overall satisfaction compared to Salesforce Commerce for B2C. Reviewers highlight that these security measures give them confidence, but they desire more comprehensive e-commerce functionalities.
- Reviewers mention that Salesforce Commerce for B2C's personalization tools and smooth checkout process significantly enhance the shopping experience, addressing common pain points in inventory tracking and customer management. This level of customization is often noted as a key differentiator.
- Users highlight that Shift4Shop's ease of registration and straightforward setup process is a plus, making it accessible for small businesses. However, they also express a need for more advanced features that can compete with the capabilities offered by Salesforce Commerce for B2C.
- According to recent feedback, Salesforce Commerce for B2C's quality of support is rated higher than that of Shift4Shop, with users appreciating the responsive assistance they receive. This support is crucial for businesses that rely on timely help to resolve issues and optimize their e-commerce operations.
Pricing
Entry-Level Pricing
Salesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Shift4Shop
End-to-End eCommerce
$0.00
Per Month
- Unlimited Products
- Unlimited Bandwidth
- Unlimited Staff Users
Free Trial
Salesforce B2C Commerce
No trial information availableShift4Shop
No trial information availableRatings
Meets Requirements
8.6
342
8.3
31
Ease of Use
8.2
442
8.2
31
Ease of Setup
7.9
269
8.0
23
Ease of Admin
8.1
133
8.4
21
Quality of Support
8.3
323
7.6
31
Has the product been a good partner in doing business?
8.6
131
7.4
21
Product Direction (% positive)
8.6
327
8.4
30
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
6.7
5
8.8
27
7.3
5
Integrations
8.8
27
7.3
5
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
6.3
5
8.6
26
Not enough data
8.6
27
Not enough data
Order Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Products & Plans
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Pricing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Headless Commerce
8.1
98
Not enough data
8.4
102
Not enough data
8.4
99
Not enough data
8.4
103
Not enough data
8.4
101
Not enough data
Generative AI
8.0
83
Not enough data
7.9
87
Not enough data
Agentic AI - E-Commerce Platforms
8.6
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
Merchandising/Marketing
8.2
217
8.0
23
8.2
163
8.1
24
8.2
232
7.5
23
8.0
223
7.6
24
7.7
210
7.4
21
8.0
209
7.8
19
8.1
206
7.9
22
Product Catalog
8.3
217
8.3
24
8.2
217
8.6
23
8.2
225
7.6
24
8.2
197
7.7
11
Order Process
8.3
218
8.5
24
8.1
214
8.4
23
8.3
211
7.8
20
8.3
216
8.5
24
8.2
218
8.2
24
7.9
204
7.6
21
8.2
206
7.7
21
8.1
189
7.3
10
Multi-Channel Support
8.3
202
8.2
19
8.2
205
7.5
22
8.3
189
7.7
15
8.2
209
8.0
20
8.0
194
8.3
8
8.1
135
7.9
11
8.2
183
8.1
8
Platform
8.2
199
7.2
15
8.2
216
8.3
21
8.3
204
8.2
19
8.4
217
8.6
22
8.2
221
7.5
23
8.6
210
8.8
22
8.6
198
7.8
9
8.5
202
8.8
21
8.3
188
7.4
11
8.5
184
8.3
7
8.4
195
9.0
21
8.5
218
8.7
23
Reporting
8.6
28
Not enough data
8.5
28
Not enough data
Omnichannel Features
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Not enough data
Categories
Categories
Shared Categories
Salesforce B2C Commerce and Shift4Shop are categorized as E-Commerce Platforms and Shopping Cart
Unique Categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, and Omnichannel Commerce
Shift4Shop is categorized as Subscription Management
Reviews
Reviewers' Company Size
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shift4Shop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Accounting
4.4%
Other
58.6%
Retail
11.8%
Wholesale
5.9%
Apparel & Fashion
5.9%
Arts and Crafts
5.9%
Medical Devices
5.9%
Other
64.7%
Alternatives
Discussions
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
Shift4Shop has no discussions with answers
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