# Salesforce B2B Commerce vs Zoho Commerce Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Commerce for B2B excels in managing complex catalogs and negotiated pricing, making it a preferred choice for businesses that require detailed customer insights. Users appreciate how it integrates seamlessly with their CRM, allowing teams to track customer history and pricing details effectively.
- **Users say** that Zoho Commerce shines in its straightforward setup and integration with other Zoho applications, which helps streamline operations. Reviewers highlight the convenience of having essential e-commerce features like product listing and inventory management all in one place, reducing the need for multiple third-party services.
- **According to verified reviews** , Salesforce Commerce for B2B has a higher overall satisfaction score, indicating that users feel more positively about their experience. Many users mention that it enhances the efficiency of their sales teams by organizing information and leads effectively.
- **Reviewers mention** that while Zoho Commerce offers strong order management capabilities, particularly with real-time order syncing and logistics integrations, it may not match the depth of features available in Salesforce Commerce for B2B, especially for larger mid-market businesses.
- **Users highlight** that Salesforce Commerce for B2B provides robust support and a higher quality of assistance, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely help to resolve issues quickly.
- **G2 reviewers note** that while Zoho Commerce is well-suited for small businesses, it may lack some advanced features that larger enterprises require, such as extensive customization options and advanced analytics, which are more prevalent in Salesforce Commerce for B2B.



| | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 295 | 101 | 
| **Largest Market Segment** | Mid-Market (36.4% of reviews) | Small-Business (78.5% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 Per Month | 

---
## Top Pros & Cons

### Salesforce B2B Commerce

Pros:
- Ease of Use (49 reviews)
- B2B (31 reviews)

Cons:
- Complex Setup (24 reviews)
- Expensive (24 reviews)

### Zoho Commerce

Pros:
- Ease of Use (13 reviews)
- Easy Integration (8 reviews)

Cons:
- Limited Features (9 reviews)
- Limited Customization (5 reviews)

---
## Ratings Comparison
| Rating | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
  | **Meets Requirements** | 8.7 (165 reviews) | 7.9 (67 reviews) | 
  | **Ease of Use** | 8.3 (238 reviews) | 8.3 (67 reviews) | 
  | **Ease of Setup** | 8.1 (162 reviews) | 7.8 (42 reviews) | 
  | **Ease of Admin** | 8.4 (61 reviews) | 8.0 (31 reviews) | 
  | **Quality of Support** | 8.5 (161 reviews) | 8.1 (68 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (60 reviews) | 8.5 (32 reviews) | 
  | **Product Direction (% positive)** | 8.9 (161 reviews) | 9.0 (59 reviews) | 

---
## Pricing

### Salesforce B2B Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Commerce

#### Entry-Level Pricing

Plan: STANDARD

Price: Starting at $15.00 Per Month

Description: To start strong in ecommerce

Key Features:
- 0% transaction fee
- Free Hosting with SSL
- Free Themes

[Browse all 3 editions](https://www.g2.com/products/zoho-commerce/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.2/10 | 23 |
| **Zoho Commerce** | N/A | N/A |

#### Design

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Templates - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Versions - Mobile E-Commerce** | 8.2 (20 reviews) | Not enough data | 
| **Testing - Mobile E-Commerce** | 7.9 (19 reviews) | Not enough data | 
| **Multichannel - Mobile E-Commerce** | 8.2 (18 reviews) | Not enough data | 

#### Personalization

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Branding - Mobile E-Commerce** | 8.0 (20 reviews) | Not enough data | 
| **Localization - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Digital Content - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Geofencing - Mobile E-Commerce** | 8.3 (20 reviews) | Not enough data | 

#### Analysis

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Dashboards - Mobile E-Commerce** | 8.2 (20 reviews) | Not enough data | 
| **User Behavior - Mobile E-Commerce** | 8.5 (20 reviews) | Not enough data | 
| **Sales - Mobile E-Commerce** | 8.8 (20 reviews) | Not enough data | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.5/10 | 13 |
| **Zoho Commerce** | N/A | N/A |

#### Merchandising

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Product Recommendations** | 8.3 (11 reviews) | Not enough data | 
| **Product Search** | 8.6 (11 reviews) | Not enough data | 
| **Product Display** | 8.0 (11 reviews) | Not enough data | 
| **Media File Storage** | 8.0 (11 reviews) | Not enough data | 
| **Web Content Management** | 8.0 (11 reviews) | Not enough data | 

#### Analytics

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Reports & Analytics** | 9.4 (11 reviews) | Not enough data | 
| **Customer Data** | 8.9 (11 reviews) | Not enough data | 

#### Administration

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Integrations** | 7.9 (12 reviews) | Not enough data | 
| **Dashboard** | 9.2 (12 reviews) | Not enough data | 

### Shopping Cart

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.9/10 | 12 |
| **Zoho Commerce** | N/A | N/A |

#### Administration

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Reporting** | 9.3 (10 reviews) | Not enough data | 
| **Cart Management** | 8.7 (9 reviews) | Not enough data | 
| **Shipping Information Collection** | 8.7 (9 reviews) | Not enough data | 

#### Integrations

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Payment Gateway Integration** | 9.4 (9 reviews) | Not enough data | 
| **E-commerce Platform Integration** | 8.9 (9 reviews) | Not enough data | 
| **Email Integration** | 9.1 (9 reviews) | Not enough data | 

#### Cart Management

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Multi Cart** | 8.9 (9 reviews) | Not enough data | 
| **Products** | 9.1 (9 reviews) | Not enough data | 
| **Templates** | 8.5 (9 reviews) | Not enough data | 
| **Embed** | 8.5 (9 reviews) | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.2/10 | 129 |
| **Zoho Commerce** | 7.9/10 | 57 |

#### Headless Commerce

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Decoupling** | 8.1 (74 reviews) | Feature Not Available | 
| **REST APIs** | 8.2 (75 reviews) | 8.1 (30 reviews) | 
| **Data Orchestration** | 8.1 (75 reviews) | 8.2 (31 reviews) | 
| **Customization** | 8.2 (75 reviews) | 8.1 (39 reviews) | 
| **Extensibility** | 8.2 (75 reviews) | 8.1 (37 reviews) | 

#### Generative AI

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **AI Text Generation** | 7.9 (64 reviews) | 7.6 (13 reviews) | 
| **AI Text Summarization** | 8.0 (63 reviews) | 7.4 (13 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (8 reviews) | Not enough data | 

#### Merchandising/Marketing

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Storefront Design Tools** | 8.2 (97 reviews) | 7.7 (45 reviews) | 
| **Product Visualization** | 8.2 (96 reviews) | 7.7 (43 reviews) | 
| **Recommendations / Personalization** | 8.2 (101 reviews) | 8.0 (41 reviews) | 
| **Promotions and Discounts** | 7.9 (97 reviews) | 7.3 (41 reviews) | 
| **Shopping Cart Abandonment** | 8.0 (94 reviews) | 7.3 (40 reviews) | 
| **Product Reviews** | 8.1 (96 reviews) | 7.6 (37 reviews) | 
| **SEO** | 7.9 (94 reviews) | 7.6 (41 reviews) | 

#### Product Catalog

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Content Management** | 8.4 (97 reviews) | 8.3 (43 reviews) | 
| **Product Configuration** | 8.2 (92 reviews) | 8.2 (39 reviews) | 
| **Product Search and Filtering** | 8.4 (96 reviews) | 8.3 (42 reviews) | 
| **Intangible Products** | 7.9 (86 reviews) | Feature Not Available | 

#### Order Process

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Checkout Process** | 8.2 (90 reviews) | 8.1 (42 reviews) | 
| **Shipping Options** | 8.2 (90 reviews) | 7.9 (43 reviews) | 
| **Tax Display and Processing** | 8.1 (87 reviews) | 7.9 (43 reviews) | 
| **Payment Processing** | 8.4 (91 reviews) | 8.3 (41 reviews) | 
| **Order Management** | 8.4 (94 reviews) | 8.6 (45 reviews) | 
| **Returns / Refunds** | 8.0 (86 reviews) | 7.5 (39 reviews) | 
| **Inventory Management** | 8.2 (91 reviews) | 8.3 (44 reviews) | 
| **Multi-Channel Fulfillment** | 8.2 (87 reviews) | 7.3 (22 reviews) | 

#### Multi-Channel Support

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Omnichannel** | 8.3 (92 reviews) | 7.6 (33 reviews) | 
| **Mobile** | 8.2 (93 reviews) | 7.9 (38 reviews) | 
| **Social Commerce** | 8.3 (87 reviews) | 7.6 (35 reviews) | 
| **Customer Service** | 8.3 (95 reviews) | 7.9 (42 reviews) | 
| **Store Locator** | 8.1 (86 reviews) | Feature Not Available | 
| **3rd-Party Store Integration** | 8.0 (85 reviews) | 7.0 (33 reviews) | 
| **B2B** | 8.7 (101 reviews) | 8.2 (35 reviews) | 

#### Platform

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **APIs** | 8.0 (92 reviews) | 8.2 (31 reviews) | 
| **Customization** | 7.9 (99 reviews) | 7.9 (41 reviews) | 
| **Integrations to Add-on Tools** | 8.1 (94 reviews) | 7.8 (37 reviews) | 
| **User Management** | 8.3 (91 reviews) | 8.4 (40 reviews) | 
| **Reporting / Analytics** | 8.4 (93 reviews) | 8.2 (39 reviews) | 
| **Security** | 8.6 (91 reviews) | 8.8 (36 reviews) | 
| **Multi-Site Management** | 8.1 (86 reviews) | Feature Not Available | 
| **Admin Access Rights** | 8.4 (91 reviews) | 8.4 (36 reviews) | 
| **Test-to-Product Migration** | 8.2 (92 reviews) | 7.7 (31 reviews) | 
| **Internationalization** | 8.3 (87 reviews) | 8.0 (33 reviews) | 
| **Cross Browser Support** | 8.0 (88 reviews) | 8.5 (34 reviews) | 
| **Performance and Reliability** | 8.5 (96 reviews) | 8.2 (39 reviews) | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.1/10 | 31 |
| **Zoho Commerce** | N/A | N/A |

#### Reporting

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Reports & Analytics** | 8.6 (31 reviews) | Not enough data | 
| **Data Transfer Tools** | 8.3 (31 reviews) | Not enough data | 

#### Omnichannel Features 

| Feature | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Retail Management** | 7.8 (31 reviews) | Not enough data | 
| **POS Integration** | 8.1 (31 reviews) | Not enough data | 
| **Social Media Integration** | 8.0 (31 reviews) | Not enough data | 
| **Customer Service Integration** | 8.2 (31 reviews) | Not enough data | 
| **Marketing Tools** | 8.1 (31 reviews) | Not enough data | 
| **E-commerce Integration** | 8.2 (31 reviews) | Not enough data | 
| **ERP Integration** | 8.0 (31 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)

**Unique to Salesforce B2B Commerce (4):** [Mobile E-Commerce Software](https://www.g2.com/categories/mobile-e-commerce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Shopping Cart Software](https://www.g2.com/categories/shopping-cart)



---
## Reviewer Demographics

### By Company Size

| Segment | Salesforce B2B Commerce | Zoho Commerce | 
|---|---|---|
| **Small-Business** | 30.2% | 78.5% | 
| **Mid-Market** | 36.4% | 19.4% | 
| **Enterprise** | 33.5% | 2.2% | 

### By Industry

#### Salesforce B2B Commerce

- **Information Technology and Services:** 11.8%
- **Computer Software:** 10.3%
- **Marketing and Advertising:** 7.0%
- **Consulting:** 4.4%
- **Accounting:** 3.7%
- **Apparel & Fashion:** 3.3%
- **Retail:** 3.3%
- **Consumer Goods:** 3.3%
- **Consumer Services:** 3.3%
- **Financial Services:** 3.3%
- **Other:** 46.3%

#### Zoho Commerce

- **Retail:** 13.5%
- **Marketing and Advertising:** 9.0%
- **Information Technology and Services:** 7.9%
- **Apparel & Fashion:** 6.7%
- **Computer Software:** 5.6%
- **Arts and Crafts:** 3.4%
- **Industrial Automation:** 3.4%
- **Food & Beverages:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Salesforce B2B Commerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (330 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1274 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5096 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)

### Alternatives to Zoho Commerce

- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5096 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1274 reviews)
- [Wix](https://www.g2.com/products/wix/reviews) — 4.2/5 stars (1874 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Square Online (formerly Weebly)](https://www.g2.com/products/square-online-formerly-weebly/reviews) — 4.2/5 stars (482 reviews)

---
## Top Discussions

### Salesforce B2B Commerce

- Title: [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) — 1 comment
  > **Top comment:** "Sales force allows you to manage all communications, promotions, and sales with your customers in one place, among other things. This enables the sales team..."
- Title: [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) — 1 comment
  > **Top comment:** "Advantages of B2B e-commerce include increased efficiency, expanded market reach, streamlined procurement processes, reduced costs, improved customer..."
- Title: [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) — 1 comment
  > **Top comment:** "For unique and personalized gifts, personal creations https://personal-creations.pissedconsumer.com/review.html reviews offer valuable insights. Customers..."
- Title: [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) — 1 comment
  > **Top comment:** "B2B in Salesforce refers to business-to-business interactions facilitated through the Salesforce platform, often involving transactions and relationships..."
- Title: [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) — 1 comment, 1 upvote
  > **Top comment:** "B2B marketplaces https://b2b.discount/b2bmarket are digital platforms that enable buyers and sellers from different organisations to connect and conduct..."

### Zoho Commerce

- Title: [Is Zoho good for ecommerce?](https://www.g2.com/discussions/is-zoho-good-for-ecommerce) — 4 comments
  > **Top comment:** "Yes especially if you take zoho one."
- Title: [What is Zoho Commerce?](https://www.g2.com/discussions/what-is-zoho-commerce) — 2 comments, 3 upvotes
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/salesforce-b2b-commerce-vs-zoho-commerce)