# Salesforce B2B Commerce vs commercetools Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Commerce for B2B excels in managing complex catalogs and negotiated pricing, making it easier for teams to track customer history and offers. Users appreciate how seamlessly it integrates with their CRM, enhancing overall sales efficiency.
- **Users say** commercetools stands out for its smooth customer support and extensive features, with many highlighting the ease of integration and implementation. This flexibility allows businesses to adapt the platform to their specific needs without significant hurdles.
- **According to verified reviews** , Salesforce Commerce for B2B has a higher overall satisfaction score, reflecting a more positive user experience across various metrics. Reviewers frequently mention the platform's ability to organize information effectively, which aids in lead management.
- **Reviewers mention** that while commercetools offers well-documented APIs that are fast and stable, some users have found it challenging to navigate certain aspects of the platform. However, the ability to customize fields and types has been praised as a significant advantage.
- **Users highlight** that Salesforce Commerce for B2B provides a more comprehensive support experience, with a focus on helping teams maximize their sales potential. The platform's tools for tracking client details in one place are particularly valued by users looking for efficiency.
- **G2 reviewers note** that while commercetools has a strong presence in the enterprise market, its lower overall satisfaction score compared to Salesforce Commerce for B2B suggests that it may not meet the needs of all users as effectively, especially in terms of user-friendliness and support quality.



| | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 295 | 16 | 
| **Largest Market Segment** | Mid-Market (36.6% of reviews) | Small-Business (35.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Salesforce B2B Commerce

Pros:
- Ease of Use (49 reviews)
- B2B (31 reviews)

Cons:
- Complex Setup (24 reviews)
- Expensive (24 reviews)

### commercetools

Pros:
- Customer Service (1 reviews)
- Customer Support (1 reviews)


---
## Ratings Comparison
| Rating | Salesforce B2B Commerce | commercetools | 
|---|---|---|
  | **Meets Requirements** | 8.7 (166 reviews) | 9.5 (10 reviews) | 
  | **Ease of Use** | 8.3 (239 reviews) | 9.2 (10 reviews) | 
  | **Ease of Setup** | 8.1 (163 reviews) | 9.4 (8 reviews) | 
  | **Ease of Admin** | 8.4 (62 reviews) | 8.8 (7 reviews) | 
  | **Quality of Support** | 8.5 (162 reviews) | 9.2 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (61 reviews) | 9.3 (7 reviews) | 
  | **Product Direction (% positive)** | 8.9 (162 reviews) | 10.0 (9 reviews) | 

---
## Pricing

### Salesforce B2B Commerce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### commercetools

#### Entry-Level Pricing

Plan: commercetools Composable Commerce and Frontend

Price: Contact Us

Description: commercetools Frontend provides a complete tooling package for business users and developers to create, optimize and customize their digital storefronts at speed. 

Key Features:
- https://commercetools.com/features/frontend

[Browse all 3 editions](https://www.g2.com/products/commercetools/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.2/10 | 23 |
| **commercetools** | N/A | N/A |

#### Design

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Templates - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Versions - Mobile E-Commerce** | 8.2 (20 reviews) | Not enough data | 
| **Testing - Mobile E-Commerce** | 7.9 (19 reviews) | Not enough data | 
| **Multichannel - Mobile E-Commerce** | 8.2 (18 reviews) | Not enough data | 

#### Personalization

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Branding - Mobile E-Commerce** | 8.0 (20 reviews) | Not enough data | 
| **Localization - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Digital Content - Mobile E-Commerce** | 7.9 (20 reviews) | Not enough data | 
| **Geofencing - Mobile E-Commerce** | 8.3 (20 reviews) | Not enough data | 

#### Analysis

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Dashboards - Mobile E-Commerce** | 8.2 (20 reviews) | Not enough data | 
| **User Behavior - Mobile E-Commerce** | 8.5 (20 reviews) | Not enough data | 
| **Sales - Mobile E-Commerce** | 8.8 (20 reviews) | Not enough data | 

### E-Merchandising

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.5/10 | 13 |
| **commercetools** | N/A | N/A |

#### Merchandising

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Product Recommendations** | 8.3 (11 reviews) | Not enough data | 
| **Product Search** | 8.6 (11 reviews) | Not enough data | 
| **Product Display** | 8.0 (11 reviews) | Not enough data | 
| **Media File Storage** | 8.0 (11 reviews) | Not enough data | 
| **Web Content Management** | 8.0 (11 reviews) | Not enough data | 

#### Analytics

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Reports & Analytics** | 9.4 (11 reviews) | Not enough data | 
| **Customer Data** | 8.9 (11 reviews) | Not enough data | 

#### Administration

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Integrations** | 7.9 (12 reviews) | Not enough data | 
| **Dashboard** | 9.2 (12 reviews) | Not enough data | 

### Shopping Cart

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.9/10 | 12 |
| **commercetools** | N/A | N/A |

#### Administration

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Reporting** | 9.3 (10 reviews) | Not enough data | 
| **Cart Management** | 8.7 (9 reviews) | Not enough data | 
| **Shipping Information Collection** | 8.7 (9 reviews) | Not enough data | 

#### Integrations

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Payment Gateway Integration** | 9.4 (9 reviews) | Not enough data | 
| **E-commerce Platform Integration** | 8.9 (9 reviews) | Not enough data | 
| **Email Integration** | 9.1 (9 reviews) | Not enough data | 

#### Cart Management

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Multi Cart** | 8.9 (9 reviews) | Not enough data | 
| **Products** | 9.1 (9 reviews) | Not enough data | 
| **Templates** | 8.5 (9 reviews) | Not enough data | 
| **Embed** | 8.5 (9 reviews) | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.2/10 | 130 |
| **commercetools** | 9.2/10 | 5 |

#### Headless Commerce

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Decoupling** | 8.1 (74 reviews) | Not enough data | 
| **REST APIs** | 8.2 (75 reviews) | Not enough data | 
| **Data Orchestration** | 8.1 (75 reviews) | Not enough data | 
| **Customization** | 8.2 (75 reviews) | Not enough data | 
| **Extensibility** | 8.2 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **AI Text Generation** | 7.9 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (63 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Platforms

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (8 reviews) | Not enough data | 

#### Merchandising/Marketing

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Storefront Design Tools** | 8.2 (97 reviews) | Not enough data | 
| **Product Visualization** | 8.2 (96 reviews) | Not enough data | 
| **Recommendations / Personalization** | 8.2 (101 reviews) | Not enough data | 
| **Promotions and Discounts** | 7.9 (97 reviews) | Not enough data | 
| **Shopping Cart Abandonment** | 8.0 (95 reviews) | Not enough data | 
| **Product Reviews** | 8.1 (96 reviews) | Not enough data | 
| **SEO** | 7.9 (94 reviews) | Feature Not Available | 

#### Product Catalog

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Content Management** | 8.4 (97 reviews) | Not enough data | 
| **Product Configuration** | 8.2 (92 reviews) | Not enough data | 
| **Product Search and Filtering** | 8.4 (96 reviews) | Not enough data | 
| **Intangible Products** | 7.9 (86 reviews) | Not enough data | 

#### Order Process

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Checkout Process** | 8.2 (90 reviews) | Not enough data | 
| **Shipping Options** | 8.2 (90 reviews) | Not enough data | 
| **Tax Display and Processing** | 8.1 (87 reviews) | Not enough data | 
| **Payment Processing** | 8.4 (91 reviews) | Not enough data | 
| **Order Management** | 8.4 (94 reviews) | Not enough data | 
| **Returns / Refunds** | 8.0 (86 reviews) | Not enough data | 
| **Inventory Management** | 8.2 (91 reviews) | Not enough data | 
| **Multi-Channel Fulfillment** | 8.2 (87 reviews) | Not enough data | 

#### Multi-Channel Support

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Omnichannel** | 8.3 (93 reviews) | Not enough data | 
| **Mobile** | 8.2 (93 reviews) | Not enough data | 
| **Social Commerce** | 8.3 (87 reviews) | Not enough data | 
| **Customer Service** | 8.3 (96 reviews) | 9.7 (5 reviews) | 
| **Store Locator** | 8.1 (86 reviews) | Not enough data | 
| **3rd-Party Store Integration** | 8.0 (85 reviews) | Not enough data | 
| **B2B** | 8.7 (101 reviews) | Not enough data | 

#### Platform

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **APIs** | 8.0 (92 reviews) | Not enough data | 
| **Customization** | 7.9 (99 reviews) | Not enough data | 
| **Integrations to Add-on Tools** | 8.1 (94 reviews) | 8.7 (5 reviews) | 
| **User Management** | 8.3 (91 reviews) | Not enough data | 
| **Reporting / Analytics** | 8.4 (93 reviews) | Not enough data | 
| **Security** | 8.6 (91 reviews) | Not enough data | 
| **Multi-Site Management** | 8.1 (86 reviews) | Not enough data | 
| **Admin Access Rights** | 8.4 (91 reviews) | Not enough data | 
| **Test-to-Product Migration** | 8.2 (92 reviews) | Not enough data | 
| **Internationalization** | 8.3 (87 reviews) | Not enough data | 
| **Cross Browser Support** | 8.0 (88 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (96 reviews) | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Salesforce B2B Commerce** | 8.1/10 | 31 |
| **commercetools** | N/A | N/A |

#### Reporting

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Reports & Analytics** | 8.6 (31 reviews) | Not enough data | 
| **Data Transfer Tools** | 8.3 (31 reviews) | Not enough data | 

#### Omnichannel Features 

| Feature | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Retail Management** | 7.8 (31 reviews) | Not enough data | 
| **POS Integration** | 8.1 (31 reviews) | Not enough data | 
| **Social Media Integration** | 8.0 (31 reviews) | Not enough data | 
| **Customer Service Integration** | 8.2 (31 reviews) | Not enough data | 
| **Marketing Tools** | 8.1 (31 reviews) | Not enough data | 
| **E-commerce Integration** | 8.2 (31 reviews) | Not enough data | 
| **ERP Integration** | 8.0 (31 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)

**Unique to Salesforce B2B Commerce (4):** [Mobile E-Commerce Software](https://www.g2.com/categories/mobile-e-commerce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Shopping Cart Software](https://www.g2.com/categories/shopping-cart)



---
## Reviewer Demographics

### By Company Size

| Segment | Salesforce B2B Commerce | commercetools | 
|---|---|---|
| **Small-Business** | 30.1% | 35.7% | 
| **Mid-Market** | 36.6% | 28.6% | 
| **Enterprise** | 33.3% | 35.7% | 

### By Industry

#### Salesforce B2B Commerce

- **Information Technology and Services:** 11.7%
- **Computer Software:** 10.3%
- **Marketing and Advertising:** 7.0%
- **Consulting:** 4.4%
- **Accounting:** 3.7%
- **Apparel & Fashion:** 3.3%
- **Retail:** 3.3%
- **Consumer Goods:** 3.3%
- **Consumer Services:** 3.3%
- **Financial Services:** 3.3%
- **Other:** 46.5%

#### commercetools

- **Information Technology and Services:** 30.8%
- **Retail:** 15.4%
- **Luxury Goods & Jewelry:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Consumer Goods:** 7.7%
- **Consumer Electronics:** 7.7%
- **Computer Software:** 7.7%
- **Business Supplies and Equipment:** 7.7%
- **Banking:** 7.7%

---
## Alternatives

### Alternatives to Salesforce B2B Commerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (323 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (579 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5091 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (187 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4760 reviews)

### Alternatives to commercetools

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (579 reviews)
- [Spryker Cloud Commerce OS](https://www.g2.com/products/spryker-cloud-commerce-os/reviews) — 4.4/5 stars (140 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5091 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) — 4.5/5 stars (37 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (323 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Shopware](https://www.g2.com/products/shopware/reviews) — 4.2/5 stars (197 reviews)

---
## Top Discussions

### Salesforce B2B Commerce

- Title: [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) — 1 comment
  > **Top comment:** "Sales force allows you to manage all communications, promotions, and sales with your customers in one place, among other things. This enables the sales team..."
- Title: [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) — 1 comment
  > **Top comment:** "Advantages of B2B e-commerce include increased efficiency, expanded market reach, streamlined procurement processes, reduced costs, improved customer..."
- Title: [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) — 1 comment
  > **Top comment:** "For unique and personalized gifts, personal creations https://personal-creations.pissedconsumer.com/review.html reviews offer valuable insights. Customers..."
- Title: [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) — 1 comment
  > **Top comment:** "B2B in Salesforce refers to business-to-business interactions facilitated through the Salesforce platform, often involving transactions and relationships..."
- Title: [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) — 1 comment, 1 upvote
  > **Top comment:** "B2B marketplaces https://b2b.discount/b2bmarket are digital platforms that enable buyers and sellers from different organisations to connect and conduct..."

### commercetools

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/salesforce-b2b-commerce-vs-commercetools)