Compare Salesforce Agentforce and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free 200000 Flex Credits
$19.00 1 user per month billed annually
Salesforce Agentforce
Star Rating
(854)4.4 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 200000 Flex Credits
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Agentforce excels in automation capabilities, allowing users to easily book tables and manage customer support tasks. This reliability and ease of use are highlighted by users who appreciate the straightforward actions available in the agent interface.
- Users say that Zendesk for Customer Service offers a highly intuitive experience, with many praising its clear guidelines and centralized management of customer interactions. One user noted how it transformed their support process by consolidating emails, chats, and social media into a single platform, making daily tasks much simpler.
- According to verified reviews, Salesforce Agentforce stands out for its low-code customization options, enabling non-technical users to create tailored agents quickly. This flexibility reduces dependency on developers, which is a significant advantage for teams looking to adapt their workflows without extensive technical resources.
- Reviewers mention that while Zendesk for Customer Service has a strong ease of use rating, it also faces challenges in meeting specific workflow needs for some users. However, many appreciate its integration with tools like Chargebee, which simplifies access to customer information directly within the platform.
- G2 reviewers highlight that Zendesk's quality of support is a strong point, with users noting the helpfulness of the support team. In contrast, Salesforce Agentforce users have expressed a desire for more robust support options, indicating that while the product is effective, there may be room for improvement in customer service responsiveness.
- Users report that both platforms provide effective customer interaction automation, but Zendesk for Customer Service has a slight edge in this area, with users appreciating its ability to streamline processes and enhance productivity. This is particularly beneficial for teams handling high volumes of customer inquiries.
Pricing
Entry-Level Pricing
Salesforce Agentforce
Salesforce Foundations
Free
200000 Flex Credits
Get started with Agentforce for free, for any use case.
- Agent Builder
- Prompt Builder
- 200k Flex Credits
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Salesforce Agentforce
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.3
222
8.6
5,169
Ease of Use
8.1
673
8.6
5,269
Ease of Setup
7.9
642
8.0
3,236
Ease of Admin
8.4
134
8.2
3,105
Quality of Support
8.1
211
8.4
4,898
Has the product been a good partner in doing business?
8.5
134
8.4
3,029
Product Direction (% positive)
9.3
226
8.0
4,824
Features by Category
Ticket and Case Management
Not enough data
8.8
2577
|
Verified
Not enough data
8.7
2603
|
Verified
Not enough data
8.5
2530
|
Verified
Not enough data
8.4
2364
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2406
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2327
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2416
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
962
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
825
|
Verified
Not enough data
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Customization - AI Agent Builders
8.1
154
Not enough data
7.9
153
Not enough data
8.3
153
Not enough data
Functionality - AI Agent Builders
8.0
151
Not enough data
7.9
150
Not enough data
8.0
148
Not enough data
7.9
147
Not enough data
Data and Analytics - AI Agent Builders
8.1
150
Not enough data
7.8
145
Not enough data
8.2
146
Not enough data
Integration - AI Agent Builders
8.3
152
Not enough data
8.1
75
Not enough data
8.1
141
Not enough data
8.5
145
Not enough data
Automation
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Not enough data
Autonomy
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Not enough data
Outbound Sales
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Not enough data
Inbound Sales
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.2
58
8.4
72
8.1
59
8.1
71
8.0
58
8.2
70
8.7
59
8.3
70
7.8
57
8.3
69
Customer Interaction Automation - AI Customer Support Agents
8.2
57
8.2
70
8.5
57
8.4
71
8.3
56
8.3
71
8.2
59
8.5
70
Automation
8.6
61
8.7
73
8.5
59
8.6
71
8.4
59
7.9
69
Autonomy
7.8
58
8.1
69
8.0
57
8.4
68
8.4
57
8.4
70
8.1
58
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Agentforce and Zendesk for Customer Service are categorized as AI Customer Support Agents
Unique Categories
Salesforce Agentforce is categorized as AI SDRs and AI Agent Builders
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.7%
Financial Services
10.4%
Computer Software
6.6%
Consulting
6.3%
Hospital & Health Care
4.6%
Other
60.4%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
Salesforce Agentforce has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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