Compare Sage CRM and Sugar Sell (formerly SugarCRM)
See this
side-by-side comparison of Sage CRM vs. Sugar Sell (formerly SugarCRM)
based on preference data from user reviews. Sage CRM rates 3.5/5 stars with 78 reviews. By contrast, Sugar Sell (formerly SugarCRM) rates 3.7/5 stars with 584 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Sage CRM |  Sugar Sell (formerly SugarCRM) Optimized for quick response | |
| Star Rating | Sage CRM | Sugar Sell (formerly SugarCRM) |
| Market Segments | Sage CRM Mid-Market (45.2% of reviews) | Sugar Sell (formerly SugarCRM) Mid-Market (50.3% of reviews) |
| Entry Level Price | Sage CRM Contact Vendor for Pricing | Sugar Sell (formerly SugarCRM) $80 user/month |
Sage CRM vs Sugar Sell (formerly SugarCRM)
When assessing the two solutions, reviewers found Sugar Sell (formerly SugarCRM) easier to use, set up, and administer. Reviewers also preferred doing business with Sugar Sell (formerly SugarCRM) overall.
- Reviewers felt that Sugar Sell (formerly SugarCRM) meets the needs of their business better than Sage CRM.
- When comparing quality of ongoing product support, reviewers felt that Sugar Sell (formerly SugarCRM) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell (formerly SugarCRM) over Sage CRM.
Categories
Shared Categories
Sage CRM and Sugar Sell (formerly SugarCRM) are categorized as CRM
Unique Categories
Sage CRM has no unique categories
Sugar Sell (formerly SugarCRM) has no unique categories
Pricing
Sage CRM On-Premise
Contact Vendor for Pricing
Sage CRM Cloud
$39per user per month
‐
Free Trial Unavailable
Sugar Sell
$80user/month
Sugar Professional
$52user/month
Sugar Enterprise
$85user/month
Free Trial
Ratings
Meets Requirements
Sage CRM
Responses: 62
Sugar Sell (formerly SugarCRM)
Responses: 495
Ease of Use
Sage CRM
Responses: 62
Sugar Sell (formerly SugarCRM)
Responses: 497
Ease of Setup
Sage CRM
Responses: 30
Sugar Sell (formerly SugarCRM)
Responses: 244
Ease of Admin
Sage CRM
Responses: 31
Sugar Sell (formerly SugarCRM)
Responses: 249
Quality of Support
Sage CRM
Responses: 51
Sugar Sell (formerly SugarCRM)
Responses: 441
Ease of Doing Business With
Sage CRM
Responses: 26
Sugar Sell (formerly SugarCRM)
Responses: 234
Product Direction (% positive)
Sage CRM
Responses: 62
Sugar Sell (formerly SugarCRM)
Responses: 487
Features
Sales Force Automation
Contact & Account Management
Sage CRM
Responses: 46
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 405
Verified Feature
Partner Relationship Mgmt. (PRM)
Sage CRM
Sugar Sell (formerly SugarCRM)
Responses: 243
Opportunity & Pipeline Mgmt.
Sage CRM
Responses: 42
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 376
Verified Feature
Task / Activity Management
Sage CRM
Responses: 43
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 394
Verified Feature
Territory & Quota Management
Sage CRM
Responses: 32
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 283
Verified Feature
Desktop Integration
Sage CRM
Responses: 37
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 330
Verified Feature
Product & Price List Management
Sage CRM
Responses: 34
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 270
Verified Feature
Quote & Order Management
Sage CRM
Responses: 38
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 271
Verified Feature
Customer Contract Management
Sage CRM
Responses: 38
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 297
Verified Feature
Marketing Automation
Email Marketing
Sage CRM
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 275
Verified Feature
Campaign Management
Sage CRM
Responses: 27
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 283
Verified Feature
Lead Management
Sage CRM
Responses: 33
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 341
Verified Feature
Marketing ROI Analytics
Sage CRM
Responses: 27
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 237
Verified Feature
Customer Support
Case Management
Sage CRM
Responses: 33
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 307
Verified Feature
Customer Support Portal
Sage CRM
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 272
Verified Feature
Knowledge Base
Sage CRM
Responses: 34
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 279
Verified Feature
Call Center Features
Sage CRM
Responses: 26
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 219
Support Analytics
Sage CRM
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 236
Verified Feature
Reporting & Analytics
Reporting
Sage CRM
Responses: 42
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 371
Verified Feature
Dashboards
Sage CRM
Responses: 37
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 378
Verified Feature
Forecasting
Sage CRM
Responses: 35
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 287
Verified Feature
Mobile & Social
Social Collaboration Features
Sage CRM
Sugar Sell (formerly SugarCRM)
Responses: 203
Verified Feature
Social Network Integration
Sage CRM
Sugar Sell (formerly SugarCRM)
Responses: 199
Verified Feature
Mobile User Support
Sage CRM
Responses: 24
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 254
Verified Feature
Platform
Customization
Sage CRM
Responses: 17
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 183
Verified Feature
Workflow Capability
Sage CRM
Responses: 23
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 183
Verified Feature
User, Role, and Access Management
Sage CRM
Responses: 19
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 191
Verified Feature
Internationalization
Sage CRM
Responses: 15
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 109
Verified Feature
Sandbox / Test Environments
Sage CRM
Responses: 8
Sugar Sell (formerly SugarCRM)
Responses: 140
Verified Feature
Document & Content Mgmt.
Sage CRM
Responses: 18
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 150
Verified Feature
Performance and Reliability
Sage CRM
Responses: 18
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 183
Verified Feature
Output Document Generation
Sage CRM
Responses: 19
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 136
Verified Feature
Integration
Data Import & Export Tools
Sage CRM
Responses: 20
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 190
Verified Feature
Integration APIs
Sage CRM
Responses: 13
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 136
Verified Feature
Breadth of Partner Applications
Sage CRM
Responses: 13
Verified Feature
Sugar Sell (formerly SugarCRM)
Responses: 135
Verified Feature
Reviewers' Company Size
Reviewers of both Sage CRM and Sugar Sell (formerly SugarCRM) were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Sage CRM
Sugar Sell (formerly SugarCRM)
Mid-Market
(51-1000 emp.)
Sage CRM
Sugar Sell (formerly SugarCRM)
Enterprise
(> 1000 emp.)
Sage CRM
Sugar Sell (formerly SugarCRM)
Reviewers' Industry
Computer Software
13.8%
Information Technology and Services
10.8%
Financial Services
6.2%
Retail
4.6%
Pharmaceuticals
3.1%
Other
61.5%
Information Technology and Services
15.2%
Computer Software
11.0%
Marketing and Advertising
5.7%
Financial Services
5.7%
Construction
2.7%
Other
59.8%
Reviews
Most Helpful Favorable Review
Kryz O.
User in Computer Software
Great handshake with sage erp, however they are separate products which have an integration owned by sage. Within the uk there is lots of experience however check for local resource if you plan for a global role out.
Cristi H.
Administrator in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Frank O.
Executive Sponsor in Food Production
No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,
Eugene C.
Executive Sponsor in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Top Alternatives
Discussions
Do you plan on creating a better user guide than what is currently out there?
1 comment
DM
Hi Dennis
A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Sage CRM has no more discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
BS
I feel that it's easier to use than SalesForce and still offers a lot of power.Read more
How can my business deploy Sugar?
1 comment
Offical Response from Sugar Sell (formerly SugarCRM)
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Offical Response from Sugar Sell (formerly SugarCRM)
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy