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Compare Sage CRM and Sugar Sell (formerly SugarCRM)

See this
side-by-side comparison of Sage CRM vs. Sugar Sell (formerly SugarCRM)
based on preference data from user reviews. Sage CRM rates 3.5/5 stars with 78 reviews. By contrast, Sugar Sell (formerly SugarCRM) rates 3.7/5 stars with 584 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Sage CRM
Sage CRM
(78)
3.5 out of 5
Sage CRM
Answer a few questions to help the Sage CRM community
Have you used Sage CRM before?
Yes
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
(584)
3.7 out of 5
Sugar Sell (formerly SugarCRM)
Optimized for quick response
Answer a few questions to help the Sugar Sell (formerly SugarCRM) community
Have you used Sugar Sell (formerly SugarCRM) before?
Yes
Star Rating
Sage CRM
Sage CRM
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
Market Segments
Sage CRM
Sage CRM
Mid-Market (45.2% of reviews)
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
Mid-Market (50.3% of reviews)
Entry Level Price
Sage CRM
Sage CRM
Contact Vendor for Pricing
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
$80 user/month

Sage CRM vs Sugar Sell (formerly SugarCRM)

When assessing the two solutions, reviewers found Sugar Sell (formerly SugarCRM) easier to use, set up, and administer. Reviewers also preferred doing business with Sugar Sell (formerly SugarCRM) overall.

  • Reviewers felt that Sugar Sell (formerly SugarCRM) meets the needs of their business better than Sage CRM.
  • When comparing quality of ongoing product support, reviewers felt that Sugar Sell (formerly SugarCRM) is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell (formerly SugarCRM) over Sage CRM.
Categories
Shared Categories
Sage CRM
Sage CRM
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
Sage CRM and Sugar Sell (formerly SugarCRM) are categorized as CRM
Unique Categories
Sage CRM
Sage CRM has no unique categories
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) has no unique categories
Pricing
Sage CRM
Sage CRM Pricing
Sage CRM On-Premise
Contact Vendor for Pricing
Sage CRM Cloud
$39per user per month
Free Trial Unavailable
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Pricing
Sugar Sell
$80user/month
Sugar Professional
$52user/month
Sugar Enterprise
$85user/month
Free Trial
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Ratings
Meets Requirements
Sage CRM
Sage CRM
7.2
Responses: 62
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 495
Ease of Use
Sage CRM
Sage CRM
6.8
Responses: 62
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.5
Responses: 497
Ease of Setup
Sage CRM
Sage CRM
6.2
Responses: 30
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.1
Responses: 244
Ease of Admin
Sage CRM
Sage CRM
6.7
Responses: 31
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 249
Quality of Support
Sage CRM
Sage CRM
6.3
Responses: 51
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.5
Responses: 441
Ease of Doing Business With
Sage CRM
Sage CRM
6.2
Responses: 26
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 234
Product Direction (% positive)
Sage CRM
Sage CRM
4.7
Responses: 62
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
6.7
Responses: 487
Features
Sales Force Automation
Contact & Account Management
Sage CRM
Sage CRM
7.1
Responses: 46
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
8.1
Responses: 405
Verified Feature
Partner Relationship Mgmt. (PRM)
Sage CRM
Sage CRM
Feature Not Available
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 243
Opportunity & Pipeline Mgmt.
Sage CRM
Sage CRM
7.1
Responses: 42
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 376
Verified Feature
Task / Activity Management
Sage CRM
Sage CRM
7.4
Responses: 43
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 394
Verified Feature
Territory & Quota Management
Sage CRM
Sage CRM
6.4
Responses: 32
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.1
Responses: 283
Verified Feature
Desktop Integration
Sage CRM
Sage CRM
6.4
Responses: 37
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.2
Responses: 330
Verified Feature
Product & Price List Management
Sage CRM
Sage CRM
6.8
Responses: 34
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.2
Responses: 270
Verified Feature
Quote & Order Management
Sage CRM
Sage CRM
6.8
Responses: 38
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.4
Responses: 271
Verified Feature
Customer Contract Management
Sage CRM
Sage CRM
7.0
Responses: 38
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 297
Verified Feature
Marketing Automation
Email Marketing
Sage CRM
Sage CRM
6.4
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.1
Responses: 275
Verified Feature
Campaign Management
Sage CRM
Sage CRM
7.0
Responses: 27
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.2
Responses: 283
Verified Feature
Lead Management
Sage CRM
Sage CRM
7.1
Responses: 33
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 341
Verified Feature
Marketing ROI Analytics
Sage CRM
Sage CRM
6.7
Responses: 27
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.0
Responses: 237
Verified Feature
Customer Support
Case Management
Sage CRM
Sage CRM
7.0
Responses: 33
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 307
Verified Feature
Customer Support Portal
Sage CRM
Sage CRM
6.7
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.7
Responses: 272
Verified Feature
Knowledge Base
Sage CRM
Sage CRM
6.9
Responses: 34
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.7
Responses: 279
Verified Feature
Call Center Features
Sage CRM
Sage CRM
6.7
Responses: 26
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.5
Responses: 219
Support Analytics
Sage CRM
Sage CRM
6.2
Responses: 29
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.7
Responses: 236
Verified Feature
Reporting & Analytics
Reporting
Sage CRM
Sage CRM
7.1
Responses: 42
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 371
Verified Feature
Dashboards
Sage CRM
Sage CRM
7.4
Responses: 37
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.8
Responses: 378
Verified Feature
Forecasting
Sage CRM
Sage CRM
6.5
Responses: 35
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.3
Responses: 287
Verified Feature
Mobile & Social
Social Collaboration Features
Sage CRM
Sage CRM
Feature Not Available
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.3
Responses: 203
Verified Feature
Social Network Integration
Sage CRM
Sage CRM
Feature Not Available
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.3
Responses: 199
Verified Feature
Mobile User Support
Sage CRM
Sage CRM
5.6
Responses: 24
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.4
Responses: 254
Verified Feature
Platform
Customization
Sage CRM
Sage CRM
6.8
Responses: 17
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
8.3
Responses: 183
Verified Feature
Workflow Capability
Sage CRM
Sage CRM
6.2
Responses: 23
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.7
Responses: 183
Verified Feature
User, Role, and Access Management
Sage CRM
Sage CRM
7.0
Responses: 19
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
8.1
Responses: 191
Verified Feature
Internationalization
Sage CRM
Sage CRM
6.9
Responses: 15
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
8.1
Responses: 109
Verified Feature
Sandbox / Test Environments
Sage CRM
Sage CRM
6.7
Responses: 8
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
8.2
Responses: 140
Verified Feature
Document & Content Mgmt.
Sage CRM
Sage CRM
6.7
Responses: 18
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.4
Responses: 150
Verified Feature
Performance and Reliability
Sage CRM
Sage CRM
6.7
Responses: 18
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 183
Verified Feature
Output Document Generation
Sage CRM
Sage CRM
6.1
Responses: 19
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.2
Responses: 136
Verified Feature
Integration
Data Import & Export Tools
Sage CRM
Sage CRM
6.7
Responses: 20
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.5
Responses: 190
Verified Feature
Integration APIs
Sage CRM
Sage CRM
7.1
Responses: 13
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.6
Responses: 136
Verified Feature
Breadth of Partner Applications
Sage CRM
Sage CRM
6.3
Responses: 13
Verified Feature
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
7.4
Responses: 135
Verified Feature
Reviewers' Company Size
Reviewers of both Sage CRM and Sugar Sell (formerly SugarCRM) were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Sage CRM
Sage CRM
41.9%
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
34.0%
Mid-Market
(51-1000 emp.)
Sage CRM
Sage CRM
45.2%
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
50.3%
Enterprise
(> 1000 emp.)
Sage CRM
Sage CRM
12.9%
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM)
15.7%
Reviewers' Industry
Sage CRM
Sage CRM Industry
Computer Software
13.8%
Information Technology and Services
10.8%
Financial Services
6.2%
Retail
4.6%
Pharmaceuticals
3.1%
Other
61.5%
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Industry
Information Technology and Services
15.2%
Computer Software
11.0%
Marketing and Advertising
5.7%
Financial Services
5.7%
Construction
2.7%
Other
59.8%
Reviews
Most Helpful Favorable Review
Sage CRM
Kryz O.
User in Computer Software

Great handshake with sage erp, however they are separate products which have an integration owned by sage. Within the uk there is lots of experience however check for local resource if you plan for a global role out.

Sugar Sell (formerly SugarCRM)
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Sage CRM
Frank O.
Executive Sponsor in Food Production

No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,

Sugar Sell (formerly SugarCRM)
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Discussions
Sage CRM
Sage CRM Discussions
Do you plan on creating a better user guide than what is currently out there?
1 comment
DM
Hi Dennis A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Monty the Mongoose crying
Sage CRM has no more discussions with answers
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Discussions
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
BS
I feel that it's easier to use than SalesForce and still offers a lot of power.Read more
How can my business deploy Sugar?
1 comment
Offical Response from Sugar Sell (formerly SugarCRM)
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Offical Response from Sugar Sell (formerly SugarCRM)
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers. Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
Screenshots
Sage CRM
Sage CRM Screenshots
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Screenshots
Videos
Sage CRM
Sage CRM Videos
No videos provided
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Videos
Video Preview

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Downloads
Sage CRM
Sage CRM Downloads
No downloads provided
Sugar Sell (formerly SugarCRM)
Sugar Sell (formerly SugarCRM) Downloads
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