Compare JustCall and UJET 
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Contact Vendor
JustCall
Star Rating
(2,382)4.3 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in user-friendliness, with many users highlighting its intuitive interface. One user mentioned, "I like how JustCall is very easy to use and user-friendly," which makes it a great choice for teams looking for a straightforward solution.
- Users say UJET stands out for its robust call management features, particularly its ability to easily transfer calls and set up IVRs. A reviewer noted, "I like UJET because it gives me features where I can select the next status to transfer the call to the designated department," showcasing its effectiveness in streamlining workflows.
- According to verified reviews, JustCall has a significant advantage in overall satisfaction, reflected in its higher G2 Score compared to UJET. Users appreciate how it "streamlines communication" and integrates well with other tools, making it a reliable partner for customer support.
- Reviewers mention that UJET offers excellent support and setup ease, with one user stating, "It's also easy and understandable to set up," which can be a crucial factor for businesses needing quick implementation.
- G2 reviewers highlight that JustCall's recent review activity indicates a strong user base, with 126 reviews in the last 90 days, suggesting that it remains a popular choice among small businesses looking for effective communication solutions.
- Users report that UJET's advanced features, such as its Virtual Agent, are impressive and essential for modern contact centers. A user remarked, "It's a must-have product when it comes to contact center," indicating its appeal to mid-market companies seeking sophisticated capabilities.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
JustCall
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.6
2,153
9.5
936
Ease of Use
8.8
2,201
9.7
937
Ease of Setup
8.7
1,927
9.6
345
Ease of Admin
8.6
732
9.4
235
Quality of Support
8.3
1,995
9.5
887
Has the product been a good partner in doing business?
8.6
731
9.6
232
Product Direction (% positive)
8.7
2,143
9.5
912
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Not enough data
Generative AI
7.5
105
Not enough data
7.7
36
Not enough data
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Not enough data
Platform
7.9
145
Not enough data
7.8
286
9.3
361
|
Verified
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.8
55
Not enough data
8.0
56
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
56
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Not enough data
Dialing Options
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
8.8
14
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Not enough data
Artificial Intelligence - Conversation Intelligence
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Not enough data
Engagement
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
503
|
Verified
9.6
560
|
Verified
7.4
454
Feature Not Available
7.6
436
9.5
466
|
Verified
8.4
494
|
Verified
9.3
410
Feature Not Available
9.5
467
Generative AI
Feature Not Available
9.3
174
Functions
8.1
493
|
Verified
9.5
553
|
Verified
8.1
478
|
Verified
9.5
568
|
Verified
8.0
485
|
Verified
9.5
525
|
Verified
7.9
415
9.4
440
8.0
450
|
Verified
9.4
467
8.2
463
|
Verified
9.6
531
|
Verified
8.0
446
|
Verified
9.5
522
8.0
445
|
Verified
9.6
484
|
Verified
Agentic AI - Contact Center
7.2
6
9.7
45
8.6
7
9.8
46
7.2
6
9.8
45
7.5
6
9.7
46
Administrative
8.3
483
|
Verified
9.5
534
|
Verified
8.4
484
|
Verified
9.5
512
|
Verified
8.4
520
|
Verified
9.4
543
|
Verified
8.7
459
|
Verified
9.6
491
7.9
463
9.5
441
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
9.4
193
8.2
287
9.1
206
7.9
291
9.5
237
8.3
295
9.6
241
8.1
289
9.6
245
7.8
282
9.6
238
8.1
284
9.6
230
Generative AI
6.9
99
9.4
124
Workforce Management
8.5
284
9.6
232
8.4
285
9.7
219
Call Center Infrastructure (CCI)
8.1
8
9.7
19
8.5
8
9.9
21
8.3
8
9.9
19
7.9
8
9.7
20
Administrative
8.8
292
9.6
239
8.4
290
9.6
223
Generative AI
7.5
35
9.4
84
7.7
36
9.3
83
7.6
35
9.1
82
Communication
8.0
201
9.6
396
|
Verified
8.2
203
9.4
420
|
Verified
7.7
191
9.4
182
8.1
191
9.5
382
|
Verified
7.5
193
9.3
178
Internal Use
7.8
286
9.3
361
|
Verified
8.0
198
9.5
380
|
Verified
7.9
194
9.5
182
7.9
190
9.6
383
|
Verified
8.2
195
9.5
325
|
Verified
8.2
196
9.6
381
|
Verified
Generative AI
7.2
36
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Not enough data
Self-Service Platform
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Activity Monitoring - Employee Monitoring
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.0
131
Not enough data
Productivity Analytics - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
320
|
Verified
Not enough data
5.9
262
Not enough data
7.7
280
Not enough data
Feature Not Available
Not enough data
7.0
271
|
Verified
Not enough data
7.6
269
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
270
|
Verified
Not enough data
8.2
294
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
306
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.5
23
Not enough data
Calling
9.0
658
Not enough data
8.1
589
Not enough data
8.6
625
Not enough data
8.7
625
Not enough data
7.8
27
Not enough data
Contacts
8.2
606
Not enough data
8.0
590
Not enough data
7.9
587
Not enough data
Insights
8.4
620
Not enough data
8.2
614
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Not enough data
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.7
26
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Not enough data
Automation
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Autonomy
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and UJET are categorized as Live Chat, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
UJET has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?
2 Comments
AL
Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
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