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At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
No pricing available
JustCall
Star Rating
(2,261)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall excels in its Ease of Use with a score of 8.8, making it a preferred choice for small businesses looking for a straightforward setup. In contrast, Twilio Flex has a lower score of 8.3, which some reviewers mention can lead to a steeper learning curve.
- Reviewers mention that JustCall's Call Recording feature is highly rated at 8.8, providing users with reliable access to recorded calls for quality assurance. Twilio Flex, while also offering call recording, has a slightly lower score of 8.4, indicating that users may find it less intuitive.
- G2 users highlight JustCall's Ticket Creation User Experience with a score of 8.0, which is praised for its simplicity and efficiency. On the other hand, Twilio Flex does not have a comparable score in this area, suggesting that users may face challenges in ticket management.
- Users on G2 report that JustCall's Two-Way Text Messaging feature scores an impressive 8.7, allowing for seamless communication with customers. Twilio Flex, while offering similar functionality, has a lower score of 7.4, indicating that users may find it less effective for engaging with clients.
- Reviewers say that JustCall's Mobile Access is rated at 8.6, making it a strong contender for businesses that require flexibility. In contrast, Twilio Flex's mobile access score of 8.2 suggests that it may not be as robust for users who need to operate on-the-go.
- Users report that JustCall's Quality of Support is rated at 8.3, with many praising the responsiveness and helpfulness of the support team. Twilio Flex matches this score but lacks the same level of user satisfaction in support experiences, as noted by some reviewers.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Twilio Flex
No pricing availableFree Trial
JustCall
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.6
2,086
8.3
25
Ease of Use
8.8
2,134
8.2
25
Ease of Setup
8.7
1,863
7.2
9
Ease of Admin
8.6
721
7.5
8
Quality of Support
8.3
1,931
8.2
23
Has the product been a good partner in doing business?
8.7
719
8.6
7
Product Direction (% positive)
8.7
2,079
7.1
24
Features by Category
Ticket and Case Management
8.1
149
Not enough data
8.0
149
Not enough data
7.9
142
Not enough data
7.7
143
Not enough data
7.5
132
Not enough data
8.0
137
Not enough data
7.7
130
Not enough data
8.0
140
Not enough data
Generative AI
7.5
102
Not enough data
7.7
33
Not enough data
Agentic AI - Help Desk
7.4
7
Not enough data
6.0
7
Not enough data
7.4
7
Not enough data
Communication Channels
7.7
132
Not enough data
7.7
129
Not enough data
7.9
139
Not enough data
7.1
127
Not enough data
8.5
138
Not enough data
Platform
7.9
143
Not enough data
7.8
288
Not enough data
8.4
146
Not enough data
8.3
148
Not enough data
8.1
145
Not enough data
8.4
145
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
49
Not enough data
7.9
50
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.6
50
Not enough data
7.8
48
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
51
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.3
10
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.5
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
8.1
9
Not enough data
Dialing Options
8.4
572
Not enough data
8.5
570
|
Verified
Not enough data
8.3
6
Not enough data
Agent Tools
7.9
538
|
Verified
Not enough data
8.1
558
|
Verified
Not enough data
9.0
574
|
Verified
Not enough data
Automation
8.1
542
|
Verified
Not enough data
8.1
539
|
Verified
Not enough data
8.0
542
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.5
9
Not enough data
9.2
10
Not enough data
AI Capabilities - Auto Dialer
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Call Analytics
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
319
Not enough data
8.7
333
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
318
Not enough data
8.1
315
Not enough data
8.2
320
Not enough data
SMS Platform
8.0
311
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
294
Not enough data
8.1
305
Not enough data
Agentic AI - SMS Marketing
8.2
10
Not enough data
8.5
11
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Not enough data
Generative AI
7.4
138
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Not enough data
Engagement
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
497
|
Verified
Not enough data
7.4
453
Not enough data
7.6
434
7.7
5
|
Verified
8.4
488
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
491
|
Verified
8.3
16
|
Verified
8.1
477
|
Verified
8.2
17
|
Verified
8.0
484
|
Verified
8.6
14
|
Verified
7.9
413
Not enough data
8.0
449
|
Verified
Not enough data
8.2
461
|
Verified
Not enough data
8.0
445
|
Verified
7.3
5
8.0
444
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
Administrative
8.3
481
|
Verified
8.2
15
|
Verified
8.4
483
|
Verified
8.6
11
|
Verified
8.4
517
|
Verified
8.1
16
|
Verified
8.7
456
|
Verified
Not enough data
7.9
462
6.0
5
|
Verified
Responses
7.7
31
Not enough data
7.9
30
Not enough data
8.3
31
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
29
Not enough data
7.1
28
Not enough data
Feature Not Available
Not enough data
7.6
29
Not enough data
Platform
7.9
30
Not enough data
8.2
31
Not enough data
8.0
31
Not enough data
Autonomy - AI Agents
7.4
28
Not enough data
Feature Not Available
Not enough data
7.5
30
Not enough data
7.6
29
Not enough data
Generative AI
7.5
29
Not enough data
7.3
30
Not enough data
Workforce Management
8.4
86
Not enough data
8.0
83
Not enough data
7.8
87
Not enough data
7.6
82
Not enough data
8.3
89
Not enough data
Administration
7.9
83
Not enough data
8.1
85
Not enough data
8.4
87
Not enough data
7.6
77
Not enough data
7.9
88
Not enough data
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
291
Not enough data
8.4
290
Not enough data
Generative AI
7.6
33
Not enough data
7.7
34
Not enough data
7.7
33
Not enough data
Communication
8.0
194
Not enough data
8.2
196
Not enough data
7.7
186
Not enough data
8.1
188
Not enough data
7.5
189
Not enough data
Internal Use
7.8
288
Not enough data
8.0
192
Not enough data
7.9
190
Not enough data
7.9
187
Not enough data
8.1
190
Not enough data
8.2
193
Not enough data
Generative AI
7.1
34
Not enough data
Self-Service Experience
8.2
163
Not enough data
7.9
166
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
162
Not enough data
Self-Service Platform
7.9
164
Not enough data
8.1
162
Not enough data
7.4
161
Not enough data
8.5
164
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Not enough data
Logging
8.8
141
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Not enough data
Feedback
8.3
134
Not enough data
8.0
129
Not enough data
Productivity - Employee Monitoring
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Not enough data
Basic Communication - Cloud PBX
8.5
41
Not enough data
8.6
41
Not enough data
8.6
38
Not enough data
8.6
38
Not enough data
8.6
41
Not enough data
8.7
38
Not enough data
Advanced Features - Cloud PBX
8.6
37
Not enough data
8.5
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.7
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
6.4
6
Not enough data
6.1
6
Not enough data
Basic Communication
9.0
308
|
Verified
Not enough data
5.8
259
Not enough data
7.7
275
Not enough data
Feature Not Available
Not enough data
7.0
268
|
Verified
Not enough data
7.6
266
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
268
|
Verified
Not enough data
8.2
292
Not enough data
8.1
285
Not enough data
Advanced Features
7.1
265
Not enough data
7.0
254
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.9
21
Not enough data
7.5
21
Not enough data
Calling
9.0
647
Not enough data
8.1
586
Not enough data
8.6
618
Not enough data
8.7
620
Not enough data
7.3
20
Not enough data
Contacts
8.2
603
Not enough data
8.0
589
Not enough data
7.9
585
Not enough data
Insights
8.4
613
Not enough data
8.2
608
Not enough data
8.0
584
Not enough data
7.1
545
Not enough data
7.3
539
Not enough data
7.4
20
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
16
Not enough data
7.8
17
Not enough data
7.9
16
Not enough data
7.5
17
Not enough data
7.5
17
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
17
Not enough data
7.7
17
Not enough data
8.1
17
Not enough data
7.9
17
Not enough data
Automation
8.9
16
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
Autonomy
8.0
17
Not enough data
8.4
16
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Twilio Flex are categorized as VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.1%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.0%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
Twilio Flex has no discussions with answers
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