# Agentforce Service (formerly Salesforce Service Cloud) vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to JustCall. Users appreciate its **automation features** and **case management** capabilities, which streamline customer support processes and enhance team productivity.
- **Users say** that JustCall offers a user-friendly experience, particularly with its seamless integration with CRMs like Salesforce and HubSpot. This integration allows for easy call logging without switching tabs, which is a major time-saver for teams.
- **According to verified reviews** , Agentforce Service is praised for its **centralized customer data** , enabling faster and more consistent customer support. Reviewers highlight how this feature helps teams stay organized and respond quickly to customer inquiries.
- **Reviewers mention** that while JustCall is effective for small businesses, it may not provide the same depth of features as Agentforce Service, particularly in areas like **workflow automation** and **performance analysis** , which are crucial for mid-market companies.
- **G2 reviewers note** that Agentforce Service's implementation process is generally smooth, with users appreciating the intuitive onboarding wizard that helps teams get up and running quickly. In contrast, some JustCall users have reported challenges with setup, despite its overall ease of use.
- **Users highlight** that both platforms offer solid support, but Agentforce Service stands out with its higher ratings in **quality of support** and **product direction** , indicating a more proactive approach to user needs and feature enhancements.



| | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 7,327 | 2,383 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1705 reviews)
- Features (1497 reviews)

Cons:
- Complexity (912 reviews)
- Learning Curve (787 reviews)

### JustCall

Pros:
- Ease of Use (853 reviews)
- Features (528 reviews)

Cons:
- Call Issues (466 reviews)
- Call Functionality (324 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2846 reviews) | 8.6 (2153 reviews) | 
  | **Ease of Use** | 8.4 (5458 reviews) | 8.8 (2201 reviews) | 
  | **Ease of Setup** | 7.9 (4212 reviews) | 8.7 (1928 reviews) | 
  | **Ease of Admin** | 8.2 (1559 reviews) | 8.6 (731 reviews) | 
  | **Quality of Support** | 8.3 (2622 reviews) | 8.3 (1996 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1540 reviews) | 8.6 (730 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2794 reviews) | 8.7 (2142 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1724 |
| **JustCall** | 7.7/10 | 319 |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (1214 reviews) ✓ Verified | 8.0 (149 reviews) | 
| **Ticket response user experience** | 8.4 (1225 reviews) ✓ Verified | 8.0 (149 reviews) | 
| **Workflow** | 8.4 (1276 reviews) ✓ Verified | 7.9 (144 reviews) | 
| **Response Automation** | 8.3 (1184 reviews) ✓ Verified | 7.6 (145 reviews) | 
| **SLA Management** | 8.1 (984 reviews) | 7.5 (134 reviews) | 
| **Attachments/Screencasts** | 7.9 (1169 reviews) ✓ Verified | 7.9 (139 reviews) | 
| **Ticket Collaboration** | 8.3 (1156 reviews) ✓ Verified | 7.6 (132 reviews) | 
| **Customer and Contacts Database** | 8.6 (1071 reviews) ✓ Verified | 8.0 (142 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | 7.5 (104 reviews) | 
| **AI Text Summarization** | 7.7 (181 reviews) | 7.6 (35 reviews) | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (76 reviews) | 7.5 (10 reviews) | 
| **Natural Language Interaction** | 8.5 (68 reviews) | 6.2 (10 reviews) | 
| **Proactive Assistance** | 8.5 (70 reviews) | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Customer Portal** | 8.4 (1026 reviews) ✓ Verified | 7.7 (134 reviews) | 
| **Email to Case** | 8.6 (1215 reviews) ✓ Verified | 7.7 (131 reviews) | 
| **Chat/Live Support** | 8.2 (863 reviews) | 7.9 (141 reviews) | 
| **Social Integration** | 8.0 (810 reviews) ✓ Verified | 7.1 (128 reviews) | 
| **Voice** | 8.1 (771 reviews) | 8.5 (140 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Mobile User Support** | 7.8 (557 reviews) ✓ Verified | 7.9 (144 reviews) | 
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 7.8 (285 reviews) | 
| **User, Role, and Access Management** | 8.6 (702 reviews) ✓ Verified | 8.4 (148 reviews) | 
| **Integration** | 8.3 (643 reviews) ✓ Verified | 8.3 (149 reviews) | 
| **Reporting** | 8.2 (1163 reviews) ✓ Verified | 8.1 (147 reviews) | 
| **Dashboards** | 8.3 (1180 reviews) ✓ Verified | 8.4 (147 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Feature Not Available | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 

#### Organization

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 
| **Data Entry** | Not enough data | Feature Not Available | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 

#### Performance Analysis

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.5/10 | 627 |

#### Dialing Options

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (576 reviews) | 
| **Progressive Dialing** | Not enough data | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.0 (582 reviews) ✓ Verified | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (544 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.1 (542 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **JustCall** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Integrations** | 8.6 (215 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (220 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 7.9/10 | 58 |

#### Call Analytics

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (54 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (52 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 |
| **JustCall** | 7.7/10 | 382 |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (128 reviews) | 7.9 (350 reviews) | 
| **Open Listening** | 8.4 (120 reviews) | 7.8 (350 reviews) | 
| **Physical Media** | 7.6 (119 reviews) | 6.9 (351 reviews) | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Communications Strategy Development** | 8.4 (118 reviews) | 7.8 (351 reviews) | 
| **Create Content** | 8.0 (119 reviews) | 7.3 (357 reviews) | 
| **Personalization** | 8.3 (121 reviews) | 8.1 (364 reviews) | 
| **Inbound Identification** | 8.4 (121 reviews) | 8.1 (357 reviews) | 
| **Regulatory Compliance** | 8.5 (116 reviews) | 8.3 (351 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | 7.4 (138 reviews) | 
| **AI Text Summarization** | 7.6 (112 reviews) | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 216 |
| **JustCall** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (203 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | 8.0 (67 reviews) | 
| **Calibration** | 8.7 (69 reviews) | 7.9 (62 reviews) | 
| **Reports** | 8.7 (72 reviews) | 8.0 (60 reviews) | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Feedback** | 8.8 (70 reviews) | 8.0 (65 reviews) | 
| **Dashboards** | 8.9 (70 reviews) | 8.1 (68 reviews) | 
| **Training** | 8.7 (70 reviews) | 7.5 (63 reviews) | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Integrations** | 8.7 (71 reviews) | 8.7 (66 reviews) | 
| **Compliance** | 8.8 (71 reviews) | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | 7.5 (63 reviews) | 
| **AI Text Summarization** | 8.0 (62 reviews) | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **JustCall** | 8.0/10 | 584 |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Voice** | 7.5 (277 reviews) | 8.7 (502 reviews) ✓ Verified | 
| **Social** | 7.4 (270 reviews) | 7.4 (453 reviews) | 
| **Web Chat** | 7.9 (276 reviews) | 7.6 (435 reviews) | 
| **Mobile SMS** | 7.4 (267 reviews) | 8.4 (493 reviews) ✓ Verified | 
| **Email** | 8.8 (283 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | Feature Not Available | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | 8.1 (492 reviews) ✓ Verified | 
| **Session Queuing** | 8.0 (269 reviews) | 8.1 (477 reviews) ✓ Verified | 
| **Concurrent Calling** | 7.6 (259 reviews) | 8.0 (484 reviews) ✓ Verified | 
| **Speech Analytics** | 7.2 (256 reviews) | 7.9 (414 reviews) | 
| **Auto Dialer** | 7.2 (257 reviews) | 8.0 (449 reviews) ✓ Verified | 
| **IVR** | 7.2 (261 reviews) | 8.2 (462 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | 8.0 (445 reviews) ✓ Verified | 
| **Persistent Data** | 8.0 (261 reviews) | 8.0 (444 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | 7.2 (6 reviews) | 
| **Cross-system Integration** | 9.6 (8 reviews) | 8.6 (7 reviews) | 
| **Natural Language Interaction** | 8.6 (7 reviews) | 7.2 (6 reviews) | 
| **Proactive Assistance** | 9.0 (7 reviews) | 7.5 (6 reviews) | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | 8.3 (482 reviews) ✓ Verified | 
| **Administrator Access** | 8.5 (261 reviews) | 8.4 (483 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | 8.4 (519 reviews) ✓ Verified | 
| **Session Recording** | 7.7 (250 reviews) | 8.7 (458 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | 7.9 (462 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | 8.4 (87 reviews) | 
| **Skills Management** | 7.9 (58 reviews) | 8.0 (84 reviews) | 
| **Shift Scheduling** | 7.5 (58 reviews) | 7.8 (88 reviews) | 
| **Agent Self-Service** | 7.8 (57 reviews) | 7.6 (83 reviews) | 
| **Mobile Access** | 7.6 (57 reviews) | 8.3 (91 reviews) | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Automation** | 8.3 (60 reviews) | 7.9 (84 reviews) | 
| **Performance Analysis** | 8.3 (58 reviews) | 8.1 (86 reviews) | 
| **Dashboards** | 8.4 (58 reviews) | 8.4 (88 reviews) | 
| **Forecasting** | 7.7 (56 reviews) | 7.6 (78 reviews) | 
| **Intraday Management** | 7.7 (56 reviews) | 7.9 (89 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **JustCall** | N/A | N/A |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Personalization** | 8.6 (105 reviews) | Not enough data | 
| **Omnichannel** | 8.7 (104 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (101 reviews) | Not enough data | 
| **Proactive Engagement** | 8.3 (107 reviews) | Not enough data | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | Not enough data | 
| **Seamless Escalation** | 8.2 (101 reviews) | Not enough data | 
| **Transcripts** | 8.1 (103 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (101 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (96 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (282 reviews) | 
| **Mobile Access** | Not enough data | 8.2 (287 reviews) | 
| **Queue Management** | Not enough data | 7.9 (291 reviews) | 
| **Call Routing** | Not enough data | 8.3 (295 reviews) | 
| **Call Back** | Not enough data | 8.1 (289 reviews) | 
| **IVR** | Not enough data | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.5 (284 reviews) | 
| **Performance Evaluation** | Not enough data | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (290 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 |
| **JustCall** | N/A | N/A |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Text** | 8.3 (147 reviews) | Not enough data | 
| **Speech** | 8.0 (144 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (145 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Ticket Resolution** | 8.3 (153 reviews) | Not enough data | 
| **Customization** | 8.2 (148 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (148 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Learning** | 7.6 (143 reviews) | Not enough data | 
| **Language** | 7.7 (140 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (140 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 |
| **JustCall** | 7.9/10 | 320 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | 7.4 (34 reviews) | 
| **AI Text Summarization** | 7.8 (111 reviews) | 7.7 (35 reviews) | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | 7.5 (34 reviews) | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | 8.0 (200 reviews) | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | 8.2 (202 reviews) | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | 7.7 (190 reviews) | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | 8.1 (190 reviews) | 
| **Co-Browsing** | 7.8 (162 reviews) | 7.5 (192 reviews) | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 7.8 (285 reviews) | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | 8.0 (197 reviews) | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | 7.9 (193 reviews) | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | 7.9 (189 reviews) | 
| **Team Inbox ** | 8.5 (292 reviews) ✓ Verified | 8.2 (194 reviews) | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | 8.2 (195 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 735 |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | 8.2 (165 reviews) | 
| **Searchable Articles** | 8.3 (580 reviews) | 7.9 (170 reviews) | 
| **Community Forums** | 8.3 (529 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.0 (216 reviews) | Feature Not Available | 
| **Personalization** | 8.4 (227 reviews) | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Branding** | 8.4 (225 reviews) | 7.9 (167 reviews) | 
| **Automation** | 8.6 (234 reviews) | 8.1 (166 reviews) | 
| **Artificial Intelligence** | 7.7 (204 reviews) | 7.4 (165 reviews) | 
| **Integrations** | 8.5 (217 reviews) | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **JustCall** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (56 reviews) | Not enough data | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Mentions** | 8.6 (246 reviews) | Not enough data | 
| **Tickets** | 8.6 (266 reviews) | Not enough data | 
| **Macros** | 8.3 (227 reviews) | Not enough data | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Email** | 8.8 (275 reviews) | Not enough data | 
| **Social** | 8.4 (250 reviews) | Not enough data | 
| **Live Chat** | 8.5 (233 reviews) | Not enough data | 
| **Phone** | 8.6 (234 reviews) | Not enough data | 
| **Text** | 8.6 (216 reviews) | Not enough data | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Surveys** | 8.6 (232 reviews) | Not enough data | 
| **Reporting** | 8.8 (267 reviews) | Not enough data | 
| **Visitor Activity** | 8.5 (206 reviews) | Not enough data | 
| **Help Desk** | 8.7 (254 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.2/10 | 56 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (55 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | 7.2 (72 reviews) | 
| **AI Text Summarization** | 8.0 (82 reviews) | 7.3 (73 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **JustCall** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 7.4/10 | 340 |

#### Platform Basics - VoIP Providers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.8 (9 reviews) | 
| **Call Management** | Not enough data | 7.8 (10 reviews) | 
| **Network monitoring** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 7.7 (10 reviews) | 
| **Virtual PBX** | Not enough data | 6.7 (7 reviews) | 
| **SIP trunking services** | Not enough data | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (320 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 5.9 (262 reviews) | 
| **Instant Messaging** | Not enough data | 7.7 (280 reviews) | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 

#### Access

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.8 (270 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.2 (294 reviews) | 
| **Individual Download** | Not enough data | 8.1 (286 reviews) | 

#### Advanced Features

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Hold Music** | Not enough data | 7.1 (267 reviews) | 
| **Automated Attendants** | Not enough data | 7.0 (254 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.8 (306 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.0/10 | 699 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (23 reviews) | 

#### Calling

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (658 reviews) | 
| **Generate Location** | Not enough data | 8.1 (589 reviews) | 
| **Call Types** | Not enough data | 8.6 (625 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (625 reviews) | 
| **Auto Dialer** | Not enough data | 7.8 (27 reviews) | 

#### Contacts

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (606 reviews) | 
| **Information Locater** | Not enough data | 8.0 (590 reviews) | 
| **Record Prospect Data** | Not enough data | 7.9 (587 reviews) | 

#### Insights

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (620 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (614 reviews) | 
| **Automated Voicemails** | Not enough data | 8.0 (587 reviews) | 
| **Automated Emails** | Not enough data | 7.1 (547 reviews) | 
| **Sorts Prospects** | Not enough data | 7.3 (540 reviews) | 
| **Automated Note Taking** | Not enough data | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Not enough data | 8.7 (24 reviews) | 

#### Autonomy

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (6):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to JustCall (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | JustCall | 
|---|---|---|
| **Small-Business** | 18.7% | 61.1% | 
| **Mid-Market** | 42.7% | 31.8% | 
| **Enterprise** | 38.5% | 7.1% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.3%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### JustCall

- **Computer Software:** 10.3%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.6%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7589 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1823 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4162 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall)