Compare JustCall and Salesforce Engage
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side-by-side comparison of JustCall vs. Salesforce Engage
based on preference data from user reviews. JustCall rates 4.1/5 stars with 176 reviews. By contrast, Salesforce Engage rates 4.3/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 JustCall |  Salesforce Engage | |
| Star Rating | JustCall | Salesforce Engage |
| Market Segments | JustCall Small-Business (70.2% of reviews) | Salesforce Engage Small-Business (36.4% of reviews) |
| Entry Level Price | JustCall $25 per user per month | Salesforce Engage No pricing information available |
JustCall vs Salesforce Engage
- Reviewers felt that Salesforce Engage meets the needs of their business better than JustCall.
- When comparing quality of ongoing product support, reviewers felt that JustCall is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of JustCall over Salesforce Engage.
Categories
Shared Categories
JustCall and Salesforce Engage are categorized as Outbound Call Tracking
Unique Categories
JustCall is categorized as Auto Dialer, Contact Center Operations, Telecom Services for Call Centers, Contact Center Workforce, and VoIP
Salesforce Engage is categorized as Sales Performance Management, Email Tracking, Lead Scoring, and Sales Engagement
Pricing
Standard
$25per user per month
Premium
$50per user per month
Free Trial Unavailable
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Free Trial Unavailable
Ratings
Meets Requirements
JustCall
Responses: 143
Salesforce Engage
Responses: 9
Ease of Use
JustCall
Responses: 143
Salesforce Engage
Responses: 10
Ease of Setup
JustCall
Responses: 61
Salesforce Engage
Not enough data availableEase of Admin
JustCall
Responses: 59
Salesforce Engage
Not enough data availableQuality of Support
JustCall
Responses: 133
Salesforce Engage
Responses: 9
Ease of Doing Business With
JustCall
Responses: 61
Salesforce Engage
Not enough data availableProduct Direction (% positive)
JustCall
Responses: 138
Salesforce Engage
Responses: 11
Features
Calling
Record Calls
JustCall
Responses: 88
Salesforce Engage
Generate Location
JustCall
Responses: 68
Salesforce Engage
Call Types
JustCall
Responses: 79
Salesforce Engage
Click-to-Call
JustCall
Responses: 82
Salesforce Engage
Contacts
Personalization
JustCall
Responses: 80
Salesforce Engage
Information Locater
JustCall
Responses: 73
Salesforce Engage
Record Prospect Data
JustCall
Responses: 68
Salesforce Engage
Insights
Notes
JustCall
Responses: 80
Salesforce Engage
Daily Summary
JustCall
Responses: 73
Salesforce Engage
Automated Voicemails
JustCall
Responses: 70
Salesforce Engage
Automated Emails
JustCall
Responses: 47
Salesforce Engage
Sorts Prospects
JustCall
Responses: 47
Salesforce Engage
Reviewers' Company Size
Reviewers of both JustCall and Salesforce Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
JustCall
Salesforce Engage
Mid-Market
(51-1000 emp.)
JustCall
Salesforce Engage
Enterprise
(> 1000 emp.)
JustCall
Salesforce Engage
Reviewers' Industry
Marketing and Advertising
11.1%
Computer Software
9.9%
Real Estate
8.8%
Education Management
8.2%
Information Technology and Services
7.6%
Other
54.4%
Computer Software
27.3%
Information Technology and Services
18.2%
Utilities
9.1%
Staffing and Recruiting
9.1%
Marketing and Advertising
9.1%
Other
27.3%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
The calls are seamlessly lodged in Intercom available for everyone's review
Alessandra M.
User in Education Management
What I like the most about SalesForce engage is that I can see directly what my assigned leads have done through Engage alerts, I like its interface is quite fast and beautiful and also the possibility to build and run my email campaigns electronic for the...
Most Helpful Critical Review
Stephen C.
Administrator in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Dylan K.
User in Information Technology and Services
Unfortunately, you're at the mercy of your company. The interface is beyond cluttered and a huge mess. Like I said in the pros, the information is there, but attempting to access it? Good luck.
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
RL
I haven't seen this but agree it would be much more useful for mobile users as it's much more difficult to write notes from scratch on a phone than it is on...Read more
What does 'no hardware required' actually mean?
1 comment
Offical Response from JustCall
Traditional cloud contact centers require a lot of hardware - phone lines, phone sets, etc - and a lot of space to accommodate this hardware. Then come all...Read more
Will my agents and I be assisted in setting up our JustCall account?
1 comment
Offical Response from JustCall
Yes. You can book a demo call with one of the in house experts at JustCall according to your convenience even before you have signed up for JustCall....Read more
Salesforce Engage has no discussions with answers
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