# JustCall vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in reliability, boasting a 99.99% uptime which significantly reduces call drops. Users appreciate the platform's all-in-one capabilities for calls, texts, video meetings, and team messaging, making it a robust choice for businesses looking for dependable communication tools.
- **Users say** JustCall offers a user-friendly experience with its clean interface, making it easy to manage calls and texts. The integration with HubSpot is particularly praised, as it automates activity logging, which saves time on administrative tasks and enhances productivity.
- **Reviewers mention** that RingEX's mobile application is reliable and intuitive, providing clear audio during calls without background interruptions. This feature is crucial for users who rely on mobile communication for both internal and external interactions.
- **According to verified reviews** , JustCall shines with its diverse features, including AI assistants and SMS campaigns, which simplify team operations. Users find that these tools reduce the need for constant guidance, allowing for a more autonomous workflow.
- **G2 reviewers highlight** that while RingEX has a slightly higher entry-level price, its comprehensive features and performance justify the cost. Users appreciate the value it provides, especially with its advanced AI features that help streamline meeting summaries and enhance overall communication efficiency.
- **Users report** that JustCall, despite its lower G2 Score, still offers solid functionality for small businesses, particularly in call tracking and contact management. However, some users feel that it lacks the depth of features found in RingEX, which may be a consideration for those needing more robust capabilities.



| | JustCall | RingEX | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,390 | 1,417 | 
| **Largest Market Segment** | Small-Business (61.2% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | JustCall | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2159 reviews) | 8.8 (1156 reviews) | 
  | **Ease of Use** | 8.8 (2207 reviews) | 8.6 (1175 reviews) | 
  | **Ease of Setup** | 8.7 (1933 reviews) | 8.2 (756 reviews) | 
  | **Ease of Admin** | 8.6 (733 reviews) | 8.3 (666 reviews) | 
  | **Quality of Support** | 8.3 (2001 reviews) | 8.1 (1058 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (732 reviews) | 8.3 (654 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2148 reviews) | 7.9 (1119 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 322 |
| **RingEX** | N/A | N/A |

#### Ticket and Case Management

| Feature | JustCall | RingEX | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | RingEX | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | 7.2 (129 reviews) | Not enough data | 
| **Voice** | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | RingEX | 
|---|---|---|
| **Mobile User Support** | 7.9 (146 reviews) | Not enough data | 
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (150 reviews) | Not enough data | 
| **Integration** | 8.3 (152 reviews) | Not enough data | 
| **Reporting** | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | 8.4 (148 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **RingEX** | N/A | N/A |

#### Lead Facilitation

| Feature | JustCall | RingEX | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 
| **Lead Follow-up** | 7.5 (54 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | Not enough data | 

#### Organization

| Feature | JustCall | RingEX | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 
| **Data Entry** | Feature Not Available | Not enough data | 
| **Integrations / APIs** | Feature Not Available | Not enough data | 

#### Performance Analysis

| Feature | JustCall | RingEX | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | Not enough data | 
| **Peformance Tracking** | 8.0 (56 reviews) | Not enough data | 

#### Sales Analysis

| Feature | JustCall | RingEX | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 628 |
| **RingEX** | N/A | N/A |

#### Dialing Options

| Feature | JustCall | RingEX | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | Not enough data | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.5 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | JustCall | RingEX | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.0 (583 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | JustCall | RingEX | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (545 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.1 (543 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (14 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | RingEX | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.4 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | 8.7/10 | 185 |

#### Documents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | 8.1 (157 reviews) | 

#### Agentic AI - Online Fax

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | JustCall | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (171 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | 9.1 (166 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | JustCall | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | JustCall | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | JustCall | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | JustCall | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.3 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 59 |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | JustCall | RingEX | 
|---|---|---|
| **Call Recording** | 8.7 (55 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | 8.1 (53 reviews) | Not enough data | 
| **Lead Qualification** | 8.1 (53 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | RingEX | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (53 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **RingEX** | N/A | N/A |

#### Text Messaging

| Feature | JustCall | RingEX | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | JustCall | RingEX | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | Not enough data | 
| **Automation** | 8.2 (318 reviews) | Not enough data | 
| **White Label** | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 7.6 (12 reviews) | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | JustCall | RingEX | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | JustCall | RingEX | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | RingEX | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | RingEX | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | RingEX | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 586 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | JustCall | RingEX | 
|---|---|---|
| **Voice** | 8.7 (504 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.4 (454 reviews) | Not enough data | 
| **Web Chat** | 7.6 (436 reviews) | Not enough data | 
| **Mobile SMS** | 8.4 (495 reviews) ✓ Verified | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Functions

| Feature | JustCall | RingEX | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.0 (486 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.9 (415 reviews) | Not enough data | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.2 (464 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | 8.9/10 | 306 |

#### Collaboration Tools

| Feature | JustCall | RingEX | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (257 reviews) | 
| **Presentations** | Not enough data | 9.0 (142 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (117 reviews) | 
| **Live Chat** | Not enough data | 8.9 (144 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (123 reviews) | 

#### Meeting Coordination

| Feature | JustCall | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | 8.8 (246 reviews) | 
| **Recording** | Not enough data | 9.1 (237 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (224 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (147 reviews) | 

#### Software Type

| Feature | JustCall | RingEX | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (247 reviews) | 
| **Browser Application** | Not enough data | 9.1 (144 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (165 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (13 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Responses

| Feature | JustCall | RingEX | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | RingEX | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **RingEX** | N/A | N/A |

#### Workforce Management

| Feature | JustCall | RingEX | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | JustCall | RingEX | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 7.9 (89 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **RingEX** | 8.8/10 | 263 |

#### Platform

| Feature | JustCall | RingEX | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | Feature Not Available | 
| **Mobile Access** | 8.2 (287 reviews) | 9.0 (241 reviews) | 
| **Queue Management** | 7.9 (291 reviews) | 8.7 (224 reviews) | 
| **Call Routing** | 8.3 (295 reviews) | 9.1 (236 reviews) | 
| **Call Back** | 8.1 (289 reviews) | 8.7 (221 reviews) | 
| **IVR** | 7.8 (282 reviews) | 8.5 (214 reviews) | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | 8.8 (220 reviews) | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | JustCall | RingEX | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | 8.8 (224 reviews) | 
| **Performance Evaluation** | 8.4 (285 reviews) | 8.6 (217 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | 8.9 (22 reviews) | 
| **Cross-system Integration** | 8.5 (8 reviews) | 8.8 (23 reviews) | 
| **Natural Language Interaction** | 8.3 (8 reviews) | 9.1 (22 reviews) | 
| **Proactive Assistance** | 7.9 (8 reviews) | 8.9 (22 reviews) | 

#### Administrative

| Feature | JustCall | RingEX | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | 8.8 (226 reviews) | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | 8.6 (226 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 322 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | RingEX | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | JustCall | RingEX | 
|---|---|---|
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | JustCall | RingEX | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | JustCall | RingEX | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 57 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Summarization** | 8.2 (56 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | RingEX | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | RingEX | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | RingEX | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | RingEX | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **RingEX** | 8.8/10 | 70 |

#### Basic Communication - Cloud PBX

| Feature | JustCall | RingEX | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | 9.0 (63 reviews) | 
| **Communication Management** | 8.6 (43 reviews) | 8.9 (62 reviews) | 
| **Scalability** | 8.6 (39 reviews) | 9.1 (58 reviews) | 
| **Integrations** | 8.5 (39 reviews) | 8.3 (60 reviews) | 
| **Mobile Accessibility** | 8.6 (42 reviews) | 9.1 (59 reviews) | 
| **Accessibility** | 8.7 (39 reviews) | 8.8 (56 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | RingEX | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | 8.7 (53 reviews) | 
| **Analytics and Reporting** | 8.5 (40 reviews) | 8.5 (58 reviews) | 
| **Support and Reliability** | Feature Not Available | 8.6 (57 reviews) | 
| **Automated attendant** | Feature Not Available | 8.9 (55 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 342 |
| **RingEX** | 8.4/10 | 625 |

#### Platform Basics - VoIP Providers

| Feature | JustCall | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | 8.5 (98 reviews) | 
| **Call Management** | 8.0 (11 reviews) | 8.7 (141 reviews) | 
| **Network monitoring** | 7.8 (9 reviews) | 8.4 (94 reviews) | 
| **Integrations** | 7.9 (11 reviews) | 8.1 (115 reviews) | 
| **Virtual PBX** | 6.7 (7 reviews) | 8.0 (84 reviews) | 
| **SIP trunking services** | 6.4 (7 reviews) | 8.1 (82 reviews) | 

#### Basic Communication

| Feature | JustCall | RingEX | 
|---|---|---|
| **Phone Calls** | 9.0 (322 reviews) ✓ Verified | 9.1 (563 reviews) ✓ Verified | 
| **Video Calls** | 5.9 (262 reviews) | 8.4 (412 reviews) ✓ Verified | 
| **Instant Messaging** | 7.7 (281 reviews) | 8.8 (452 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 8.2 (366 reviews) ✓ Verified | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | 8.6 (436 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | 9.0 (442 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (54 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (56 reviews) | 
| **Adaptive Learning** | 6.0 (5 reviews) | 8.1 (53 reviews) | 
| **Proactive Assistance** | 6.3 (5 reviews) | 8.1 (55 reviews) | 

#### Access

| Feature | JustCall | RingEX | 
|---|---|---|
| **Software Pairing** | 7.8 (271 reviews) ✓ Verified | 8.2 (381 reviews) ✓ Verified | 
| **Browser Extension** | 8.2 (295 reviews) | 8.4 (396 reviews) ✓ Verified | 
| **Individual Download** | 8.1 (287 reviews) | 8.6 (430 reviews) | 

#### Advanced Features

| Feature | JustCall | RingEX | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | 8.3 (450 reviews) | 
| **Automated Attendants** | 7.0 (255 reviews) ✓ Verified | 8.3 (413 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | 9.0 (479 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | RingEX | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | RingEX | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | RingEX | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | RingEX | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 701 |
| **RingEX** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Not enough data | 

#### Calling

| Feature | JustCall | RingEX | 
|---|---|---|
| **Record Calls** | 9.0 (660 reviews) | Not enough data | 
| **Generate Location** | 8.1 (591 reviews) | Not enough data | 
| **Call Types** | 8.6 (627 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (627 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (28 reviews) | Not enough data | 

#### Contacts

| Feature | JustCall | RingEX | 
|---|---|---|
| **Personalization** | 8.2 (608 reviews) | Not enough data | 
| **Information Locater** | 8.0 (592 reviews) | Not enough data | 
| **Record Prospect Data** | 7.9 (587 reviews) | Not enough data | 

#### Insights

| Feature | JustCall | RingEX | 
|---|---|---|
| **Notes** | 8.4 (622 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (615 reviews) | Not enough data | 
| **Automated Voicemails** | 8.0 (588 reviews) | Not enough data | 
| **Automated Emails** | 7.1 (547 reviews) | Not enough data | 
| **Sorts Prospects** | 7.3 (540 reviews) | Not enough data | 
| **Automated Note Taking** | 7.8 (25 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | JustCall | RingEX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | JustCall | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | JustCall | RingEX | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **RingEX** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | RingEX | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | 8.5/10 | 79 |

#### Agentic AI - UCaaS Platforms

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | JustCall | RingEX | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | 8.7 (54 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.2 (19 reviews) | 

#### Features

| Feature | JustCall | RingEX | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.9 (62 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.6 (54 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.6 (58 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (58 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.2 (51 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 54 |
| **RingEX** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (24 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | RingEX | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (25 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | RingEX | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.5 (25 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to JustCall (16):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to RingEX (5):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | RingEX | 
|---|---|---|
| **Small-Business** | 61.2% | 57.9% | 
| **Mid-Market** | 31.6% | 35.0% | 
| **Enterprise** | 7.1% | 7.1% | 

### By Industry

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.8%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### RingEX

- **Computer Software:** 9.5%
- **Information Technology and Services:** 5.3%
- **Insurance:** 5.3%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.6%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.2%
- **Real Estate:** 3.5%
- **Construction:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1632 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (212 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4200 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to RingEX

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3593 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4200 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### RingEX

- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 2 comments
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-ringex)