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At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
$19.95 1 User Per Month
JustCall
Star Rating
(2,353)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansOoma Office
Star Rating
(131)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.95 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in simplifying business communication, with features like automatic call logging and seamless CRM integration that save users time and keep customer interactions organized. This makes it a solid choice for small businesses looking for efficiency.
- Users say Ooma Office stands out for its intuitive user experience, especially for remote work. Reviewers appreciate the ease of use and the straightforward setup process, which allows them to get started quickly without technical hurdles.
- According to verified reviews, JustCall has a higher volume of recent feedback, indicating that it is actively used and tested by many users. This suggests that its features, like managing calls and SMS from one platform, are consistently reliable and well-received.
- Reviewers mention that Ooma Office's virtual receptionist feature is particularly effective and easy to program, enhancing the overall functionality for businesses that require automated call handling.
- Users highlight that while JustCall offers great features, it sometimes faces challenges in matching specific workflow needs, which can lead to configuration difficulties for some users. This is an area where Ooma Office seems to have an edge with its user-friendly design.
- G2 reviewers note that Ooma Office provides a versatile experience with its desktop app, allowing users to switch between desktop, web, and phone applications seamlessly. This flexibility is a significant advantage for teams that need to stay connected on the go.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
Free Trial
JustCall
Free Trial is available
Ooma Office
Free Trial is available
Ratings
Meets Requirements
8.6
2,124
9.1
104
Ease of Use
8.8
2,172
9.0
105
Ease of Setup
8.7
1,899
9.1
96
Ease of Admin
8.6
728
9.0
79
Quality of Support
8.3
1,968
9.1
103
Has the product been a good partner in doing business?
8.7
727
9.1
78
Product Direction (% positive)
8.8
2,116
9.0
96
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
7.9
138
Not enough data
7.6
131
Not enough data
8.0
142
Not enough data
Generative AI
7.5
103
Not enough data
7.7
35
Not enough data
Agentic AI - Help Desk
7.4
9
Not enough data
6.3
9
Not enough data
7.4
9
Not enough data
Communication Channels
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Not enough data
Platform
7.9
145
Not enough data
7.8
288
Not enough data
8.4
147
Not enough data
8.3
150
Not enough data
8.0
146
Not enough data
8.4
145
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
53
Not enough data
7.9
55
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.7
53
Not enough data
7.9
53
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
55
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.8
12
Not enough data
7.4
12
Not enough data
6.8
12
Not enough data
8.0
10
Not enough data
Dialing Options
8.4
575
Not enough data
8.5
572
|
Verified
Not enough data
8.3
8
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
576
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
9.0
13
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
334
Not enough data
8.3
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
315
Not enough data
8.2
320
Not enough data
SMS Platform
8.0
311
Not enough data
8.2
319
Not enough data
7.2
310
Not enough data
7.1
307
Not enough data
7.2
294
Not enough data
8.1
305
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
7.9
350
Not enough data
7.9
350
Not enough data
6.9
351
Not enough data
Design
7.8
351
Not enough data
7.3
357
Not enough data
8.1
364
Not enough data
8.1
356
Not enough data
8.3
351
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Not enough data
Engagement
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
499
|
Verified
Not enough data
7.4
454
Not enough data
7.6
435
Not enough data
8.4
490
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
414
Not enough data
8.0
450
|
Verified
Not enough data
8.2
462
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Not enough data
Agentic AI - Contact Center
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
482
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
518
|
Verified
Not enough data
8.7
458
|
Verified
Not enough data
7.9
463
Not enough data
Responses
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Not enough data
Platform
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Not enough data
Autonomy - AI Agents
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Not enough data
Generative AI
7.6
30
Not enough data
7.4
31
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
281
Not enough data
8.2
286
Not enough data
7.9
290
Not enough data
8.3
293
Not enough data
8.1
287
Not enough data
7.8
281
Not enough data
8.1
282
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
283
Not enough data
8.4
284
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
290
Not enough data
8.4
289
Not enough data
Generative AI
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Not enough data
Communication
8.0
198
Not enough data
8.2
200
Not enough data
7.7
188
Not enough data
8.1
189
Not enough data
7.5
190
Not enough data
Internal Use
7.8
288
Not enough data
8.0
195
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
193
Not enough data
8.2
194
Not enough data
Generative AI
7.1
35
Not enough data
Self-Service Experience
8.2
164
Not enough data
7.9
168
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
163
Not enough data
Self-Service Platform
7.9
165
Not enough data
8.1
164
Not enough data
7.4
162
Not enough data
8.5
165
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
126
Not enough data
7.4
125
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
135
Not enough data
8.0
134
Not enough data
Feature Not Available
Not enough data
7.6
128
Not enough data
7.3
126
Not enough data
Logging
8.8
143
Not enough data
7.5
126
Not enough data
6.7
129
Not enough data
7.3
131
Not enough data
Feedback
8.3
135
Not enough data
8.0
130
Not enough data
Productivity - Employee Monitoring
8.1
58
Not enough data
8.4
58
Not enough data
8.0
57
Not enough data
7.6
57
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
311
|
Verified
9.2
88
5.8
261
7.4
39
7.7
277
Feature Not Available
Feature Not Available
6.8
40
7.0
270
|
Verified
8.5
56
7.6
268
|
Verified
8.9
64
Agentic AI - VoIP Providers
Not enough data
Feature Not Available
Not enough data
Feature Not Available
6.0
5
Feature Not Available
6.3
5
Feature Not Available
Access
7.8
269
|
Verified
7.7
42
8.2
293
7.6
40
8.1
286
8.6
52
Advanced Features
7.1
267
8.7
63
7.0
255
|
Verified
8.9
79
8.8
301
|
Verified
9.4
79
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.4
23
Not enough data
Calling
9.0
651
Not enough data
8.0
589
Not enough data
8.6
620
Not enough data
8.7
623
Not enough data
7.6
25
Not enough data
Contacts
8.2
605
Not enough data
8.0
591
Not enough data
7.9
587
Not enough data
Insights
8.4
616
Not enough data
8.2
611
Not enough data
8.0
586
Not enough data
7.1
547
Not enough data
7.3
541
Not enough data
7.5
23
Not enough data
Agentic AI - Audio Conferencing
8.0
5
Not enough data
8.3
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
20
Not enough data
8.0
21
Not enough data
7.9
20
Not enough data
7.4
22
Not enough data
7.8
24
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
22
Not enough data
7.7
22
Not enough data
8.4
23
Not enough data
8.3
27
Not enough data
Automation
8.8
28
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
Autonomy
8.1
21
Not enough data
8.2
21
Not enough data
8.5
24
Not enough data
8.3
22
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Ooma Office are categorized as VoIP Providers
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Ooma Office has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Insurance
11.9%
Construction
6.3%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.3%
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
Ooma Office has no discussions with answers
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