# JustCall vs Nooks Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nooks excels in user experience, with many praising its **ease of navigation** and the effectiveness of its **parallel dialing** feature, which significantly enhances productivity by allowing users to connect with multiple contacts quickly.
- **Users say** that JustCall offers valuable features like **AI transcripts** that help with support and performance tracking, but some find it challenging to configure the software to fit their specific workflows, which can hinder overall satisfaction.
- **According to verified reviews** , Nooks has a stronger market presence and higher overall satisfaction ratings, reflected in its G2 Score, which indicates that users feel more positively about their experience compared to JustCall.
- **Reviewers mention** that JustCall is particularly effective for texting, with users appreciating its ability to keep track of conversations and assign them to coworkers, making it a solid choice for teams focused on client communication.
- **Users highlight** that Nooks' integration with platforms like Outreach is a game-changer, allowing for seamless multi-dialing and improving connect rates, which is a significant advantage for sales teams looking to maximize their outreach efforts.
- **G2 reviewers note** that while JustCall has a solid feature set, including **call recording** and **local time features** , it struggles to match the overall quality of support and ease of use that Nooks provides, which is reflected in their respective user ratings.



| | JustCall | Nooks | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 2,387 | 1,565 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Mid-Market (54.2% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | Contact Us 3 Users | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

### Nooks

Pros:
- Time-saving (399 reviews)
- Ease of Use (384 reviews)

Cons:
- Call Issues (212 reviews)
- Dialer Issues (110 reviews)

---
## Ratings Comparison
| Rating | JustCall | Nooks | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2157 reviews) | 9.3 (1208 reviews) | 
  | **Ease of Use** | 8.8 (2205 reviews) | 9.3 (1242 reviews) | 
  | **Ease of Setup** | 8.7 (1931 reviews) | 9.3 (1019 reviews) | 
  | **Ease of Admin** | 8.6 (732 reviews) | 9.0 (81 reviews) | 
  | **Quality of Support** | 8.3 (1999 reviews) | 9.4 (1124 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (731 reviews) | 9.6 (80 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2146 reviews) | 9.8 (1175 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### Nooks

#### Entry-Level Pricing

Plan: AI Dialer

Price: Contact Us 3 Users

Description: Skip the noise and connect with 3x more prospects.

Key Features:
- Parallel Dialing — Multi-Line & Power Dialing, AI Answer Detection, Zero Latency, Crystal-Clear Audio
- Spam Protection — Automated Number Rotation, Reputation Monitoring, Carrier Registration
- Workflow Automation — Bi-Directional CRM Sync, Automated Voicemail Drops, Smart Follow-ups

[Browse all 5 editions](https://www.g2.com/products/nooks/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 321 |
| **Nooks** | N/A | N/A |

#### Ticket and Case Management

| Feature | JustCall | Nooks | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | Nooks | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | 7.2 (129 reviews) | Not enough data | 
| **Voice** | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Nooks | 
|---|---|---|
| **Mobile User Support** | 7.9 (146 reviews) | Not enough data | 
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (150 reviews) | Not enough data | 
| **Integration** | 8.3 (151 reviews) | Not enough data | 
| **Reporting** | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | 8.4 (148 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | N/A | N/A |

#### Communication

| Feature | JustCall | Nooks | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | JustCall | Nooks | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | JustCall | Nooks | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | JustCall | Nooks | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | N/A | N/A |

#### Lead Generation

| Feature | JustCall | Nooks | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **Nooks** | N/A | N/A |

#### Lead Facilitation

| Feature | JustCall | Nooks | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 
| **Lead Follow-up** | 7.5 (54 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | Not enough data | 

#### Organization

| Feature | JustCall | Nooks | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 
| **Data Entry** | Feature Not Available | Not enough data | 
| **Integrations / APIs** | Feature Not Available | Not enough data | 

#### Performance Analysis

| Feature | JustCall | Nooks | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | Not enough data | 
| **Peformance Tracking** | 8.0 (56 reviews) | Not enough data | 

#### Sales Analysis

| Feature | JustCall | Nooks | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | 9.9/10 | 66 |

#### Integrated Workflows

| Feature | JustCall | Nooks | 
|---|---|---|
| **Task Management** | Not enough data | 9.9 (29 reviews) | 
| **Email Tracking/Automation** | Not enough data | 10.0 (15 reviews) | 
| **Calls and Voice** | Not enough data | 9.9 (49 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.4 (6 reviews) | 
| **CRM Integration** | Not enough data | 9.7 (32 reviews) | 
| **Calendar** | Not enough data | 9.8 (17 reviews) | 
| **Shared Records** | Not enough data | 10.0 (7 reviews) | 

#### Repeatability and Reportability

| Feature | JustCall | Nooks | 
|---|---|---|
| **Content Management** | Not enough data | 10.0 (5 reviews) | 
| **Workflow Management** | Not enough data | 10.0 (13 reviews) | 
| **Workflow Performance** | Not enough data | 10.0 (9 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.6 (14 reviews) | 
| **Gamification** | Not enough data | 10.0 (9 reviews) | 

#### AI and Automation

| Feature | JustCall | Nooks | 
|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | 
| **Buyer Intelligence** | Not enough data | 10.0 (5 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | Not enough data | 10.0 (6 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 628 |
| **Nooks** | 8.7/10 | 1006 |

#### Dialing Options

| Feature | JustCall | Nooks | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | 9.1 (813 reviews) | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | 9.0 (807 reviews) | 
| **Predictive Dialing** | 8.5 (9 reviews) | 8.7 (141 reviews) | 

#### Agent Tools

| Feature | JustCall | Nooks | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | 8.6 (749 reviews) | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | 8.6 (758 reviews) | 
| **Call Recording ** | 9.0 (583 reviews) ✓ Verified | 9.3 (810 reviews) | 

#### Automation

| Feature | JustCall | Nooks | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (545 reviews) ✓ Verified | 8.8 (749 reviews) | 
| **Interactive Voice Response (IVR)** | 8.1 (543 reviews) ✓ Verified | 8.4 (714 reviews) | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | 8.7 (723 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | 8.6 (184 reviews) | 
| **Cross-system Integration** | 8.8 (14 reviews) | 8.6 (210 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | Nooks | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | 8.6 (132 reviews) | 
| **Compliance Monitoring** | 9.4 (8 reviews) | 8.5 (112 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | 8.7 (120 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 59 |
| **Nooks** | 9.7/10 | 20 |

#### Call Analytics

| Feature | JustCall | Nooks | 
|---|---|---|
| **Call Recording** | 8.7 (55 reviews) | 9.9 (15 reviews) | 
| **Machine Learning** | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | 8.1 (53 reviews) | 9.5 (7 reviews) | 
| **Lead Qualification** | 8.1 (53 reviews) | 9.7 (5 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | Nooks | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | 9.3 (5 reviews) | 
| **Speech-to-Text** | 8.2 (53 reviews) | 10.0 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 10.0 (9 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | 9.7 (6 reviews) | 
| **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | 8.2/10 | 414 |

#### Visual Tools

| Feature | JustCall | Nooks | 
|---|---|---|
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Annotations** | Not enough data | Feature Not Available | 
| **Graphing** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 

#### Office Customization

| Feature | JustCall | Nooks | 
|---|---|---|
| **Office Decor** | Not enough data | 8.0 (390 reviews) | 
| **Customized Floor Plans** | Not enough data | 8.0 (390 reviews) | 
| **Personal Offices** | Not enough data | 8.2 (389 reviews) | 

#### Guest Tools

| Feature | JustCall | Nooks | 
|---|---|---|
| **Virtual Receptionist** | Not enough data | Feature Not Available | 
| **External Video Conferencing** | Not enough data | Feature Not Available | 
| **Guest Links** | Not enough data | Feature Not Available | 

#### Collaboration Tools

| Feature | JustCall | Nooks | 
|---|---|---|
| **Simultaneous Screen Sharing** | Not enough data | Feature Not Available | 
| **Document Sharing** | Not enough data | Feature Not Available | 
| **Availability Status** | Not enough data | 8.6 (391 reviews) | 
| **Mobile Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Virtual Workspaces

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (76 reviews) | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **Nooks** | N/A | N/A |

#### Text Messaging

| Feature | JustCall | Nooks | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | JustCall | Nooks | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | Not enough data | 
| **Automation** | 8.2 (318 reviews) | Not enough data | 
| **White Label** | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 7.6 (12 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **Nooks** | N/A | N/A |

#### Channels

| Feature | JustCall | Nooks | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | JustCall | Nooks | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **Nooks** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | Nooks | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | Nooks | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | Nooks | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 586 |
| **Nooks** | N/A | N/A |

#### Channels

| Feature | JustCall | Nooks | 
|---|---|---|
| **Voice** | 8.7 (504 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.4 (454 reviews) | Not enough data | 
| **Web Chat** | 7.6 (436 reviews) | Not enough data | 
| **Mobile SMS** | 8.4 (495 reviews) ✓ Verified | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Functions

| Feature | JustCall | Nooks | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.0 (486 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.9 (415 reviews) | Not enough data | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.2 (464 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Nooks | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | N/A | N/A |

#### Responses

| Feature | JustCall | Nooks | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | Nooks | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Nooks | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | Nooks | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | 8.5/10 | 91 |

#### Lead Intelligence

| Feature | JustCall | Nooks | 
|---|---|---|
| **Lead Validation** | Not enough data | 8.5 (50 reviews) | 
| **Lead Enrichment** | Not enough data | 8.6 (65 reviews) | 
| **Lead Quality** | Not enough data | 8.3 (56 reviews) | 
| **Lead Analysis** | Not enough data | 8.6 (47 reviews) | 
| **Browser Extension** | Not enough data | 8.9 (43 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | JustCall | Nooks | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.4 (44 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **Nooks** | N/A | N/A |

#### Workforce Management

| Feature | JustCall | Nooks | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | JustCall | Nooks | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 7.9 (89 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **Nooks** | N/A | N/A |

#### Platform

| Feature | JustCall | Nooks | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | Not enough data | 
| **Mobile Access** | 8.2 (287 reviews) | Not enough data | 
| **Queue Management** | 7.9 (291 reviews) | Not enough data | 
| **Call Routing** | 8.3 (295 reviews) | Not enough data | 
| **Call Back** | 8.1 (289 reviews) | Not enough data | 
| **IVR** | 7.8 (282 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | Not enough data | 

#### Workforce Management

| Feature | JustCall | Nooks | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | Not enough data | 
| **Performance Evaluation** | 8.4 (285 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Nooks | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 322 |
| **Nooks** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | Nooks | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | JustCall | Nooks | 
|---|---|---|
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **Nooks** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | JustCall | Nooks | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | JustCall | Nooks | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 57 |
| **Nooks** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Summarization** | 8.2 (56 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **Nooks** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **Nooks** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | Nooks | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | Nooks | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | Nooks | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | Nooks | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **Nooks** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | JustCall | Nooks | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | Nooks | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | Feature Not Available | Not enough data | 
| **Automated attendant** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 342 |
| **Nooks** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | JustCall | Nooks | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | Not enough data | 
| **Call Management** | 8.0 (11 reviews) | Not enough data | 
| **Network monitoring** | 7.8 (9 reviews) | Not enough data | 
| **Integrations** | 7.9 (11 reviews) | Not enough data | 
| **Virtual PBX** | 6.7 (7 reviews) | Not enough data | 
| **SIP trunking services** | 6.4 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | JustCall | Nooks | 
|---|---|---|
| **Phone Calls** | 9.0 (322 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 5.9 (262 reviews) | Not enough data | 
| **Instant Messaging** | 7.7 (281 reviews) | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 

#### Access

| Feature | JustCall | Nooks | 
|---|---|---|
| **Software Pairing** | 7.8 (271 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.2 (295 reviews) | Not enough data | 
| **Individual Download** | 8.1 (287 reviews) | Not enough data | 

#### Advanced Features

| Feature | JustCall | Nooks | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | Not enough data | 
| **Automated Attendants** | 7.0 (255 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | Nooks | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | Nooks | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | Nooks | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | Nooks | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 701 |
| **Nooks** | 9.0/10 | 644 |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | 8.6 (105 reviews) | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Feature Not Available | 

#### Calling

| Feature | JustCall | Nooks | 
|---|---|---|
| **Record Calls** | 9.0 (660 reviews) | 9.5 (599 reviews) | 
| **Generate Location** | 8.1 (591 reviews) | 8.9 (561 reviews) | 
| **Call Types** | 8.6 (627 reviews) | 9.1 (561 reviews) | 
| **Click-to-Call** | 8.7 (627 reviews) | 9.4 (570 reviews) | 
| **Auto Dialer** | 7.9 (28 reviews) | 9.6 (180 reviews) | 

#### Contacts

| Feature | JustCall | Nooks | 
|---|---|---|
| **Personalization** | 8.2 (608 reviews) | 9.1 (552 reviews) | 
| **Information Locater** | 8.0 (592 reviews) | 9.0 (545 reviews) | 
| **Record Prospect Data** | 7.9 (587 reviews) | 9.1 (540 reviews) | 

#### Insights

| Feature | JustCall | Nooks | 
|---|---|---|
| **Notes** | 8.4 (622 reviews) | 9.3 (566 reviews) | 
| **Daily Summary** | 8.2 (615 reviews) | 9.1 (545 reviews) | 
| **Automated Voicemails** | 8.0 (588 reviews) | 8.7 (532 reviews) | 
| **Automated Emails** | 7.1 (547 reviews) | 7.5 (517 reviews) | 
| **Sorts Prospects** | 7.3 (540 reviews) | 8.8 (541 reviews) | 
| **Automated Note Taking** | 7.8 (25 reviews) | 9.0 (116 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | 9.8/10 | 30 |

#### Agentic AI - Sales Coaching

| Feature | JustCall | Nooks | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | JustCall | Nooks | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (9 reviews) | 
| **Coaching Materials** | Not enough data | 9.9 (16 reviews) | 
| **Playbook Creation** | Not enough data | 9.3 (5 reviews) | 
| **Video Record** | Not enough data | 9.7 (6 reviews) | 

#### Feedback

| Feature | JustCall | Nooks | 
|---|---|---|
| **Review** | Not enough data | 9.7 (13 reviews) | 
| **Scorecard** | Not enough data | 9.6 (18 reviews) | 
| **Coaching Card** | Not enough data | 10.0 (11 reviews) | 
| **Leaderboard** | Not enough data | 10.0 (12 reviews) | 
| **Real-Time Updates** | Not enough data | 10.0 (10 reviews) | 
| **Notifications** | Not enough data | 10.0 (5 reviews) | 
| **Competition** | Not enough data | 10.0 (5 reviews) | 

#### Generative AI

| Feature | JustCall | Nooks | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **Nooks** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | Nooks | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 53 |
| **Nooks** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | Nooks | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | Nooks | 
|---|---|---|
| **Proactive Customer Outreach** | 7.9 (23 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | Nooks | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (24 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | Nooks | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Nooks** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | Nooks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to JustCall (19):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Nooks (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)


---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | Nooks | 
|---|---|---|
| **Small-Business** | 61.1% | 27.1% | 
| **Mid-Market** | 31.7% | 54.2% | 
| **Enterprise** | 7.1% | 18.6% | 

### By Industry

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.8%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### Nooks

- **Computer Software:** 39.6%
- **Information Technology and Services:** 19.4%
- **Marketing and Advertising:** 4.8%
- **Human Resources:** 4.2%
- **Financial Services:** 3.8%
- **Computer & Network Security:** 3.6%
- **E-Learning:** 1.8%
- **Hospital & Health Care:** 1.8%
- **Accounting:** 1.6%
- **Telecommunications:** 1.4%
- **Other:** 18.0%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (201 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4174 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to Nooks

- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (800 reviews)
- [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (396 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [FlashIntel](https://www.g2.com/products/flashintel/reviews) — 4.6/5 stars (665 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9669 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9105 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4174 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### Nooks

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-nooks)