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At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Starting at $15.00 1 User Per Month
JustCall
Star Rating
(2,353)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansNextiva
Star Rating
(3,440)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Score of 89.93 compared to JustCall's 72.19. Users appreciate its reliable performance and excellent customer support, which they find crucial for daily operations.
- Users say that JustCall offers a straightforward setup process, making it easy for small businesses to get started. Reviewers highlight features like automatic call logging and seamless CRM integration, which help streamline communication and save time.
- According to verified reviews, Nextiva's customer support is frequently praised for being responsive and helpful. Users mention that this support is vital for resolving issues quickly, enhancing their overall experience with the platform.
- Reviewers mention that while JustCall is effective for managing calls and SMS, it sometimes struggles to meet specific workflow needs. Users have noted configuration challenges, which can hinder its adaptability for certain business processes.
- G2 reviewers highlight that Nextiva's call recording feature is particularly valuable for small businesses, allowing them to review calls for quality assurance. This functionality is seen as instrumental in improving communication scripts and overall service quality.
- Users report that JustCall is a solid choice for businesses looking for a simple and reliable communication tool. However, its lower G2 Scores in categories like Cloud PBX and VoIP indicate that it may not be as robust as Nextiva in those areas, particularly for larger or more complex operations.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
JustCall
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.6
2,124
9.0
2,772
Ease of Use
8.8
2,172
8.7
2,808
Ease of Setup
8.7
1,899
8.4
2,099
Ease of Admin
8.6
728
8.6
1,991
Quality of Support
8.3
1,968
9.0
2,758
Has the product been a good partner in doing business?
8.7
727
8.9
1,973
Product Direction (% positive)
8.8
2,116
8.3
2,658
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
7.9
138
Not enough data
7.6
131
Not enough data
8.0
142
Not enough data
Generative AI
7.5
103
Not enough data
7.7
35
Not enough data
Agentic AI - Help Desk
7.4
9
Not enough data
6.3
9
Not enough data
7.4
9
Not enough data
Communication Channels
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Not enough data
Platform
7.9
145
Not enough data
7.8
288
Not enough data
8.4
147
Not enough data
8.3
150
Not enough data
8.0
146
Not enough data
8.4
145
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
53
Not enough data
7.9
55
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.7
53
Not enough data
7.9
53
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
55
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.8
12
Not enough data
7.4
12
Not enough data
6.8
12
Not enough data
8.0
10
Not enough data
Dialing Options
8.4
575
Not enough data
8.5
572
|
Verified
Not enough data
8.3
8
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
576
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
9.0
13
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
334
Not enough data
8.3
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
315
Not enough data
8.2
320
Not enough data
SMS Platform
8.0
311
Not enough data
8.2
319
Not enough data
7.2
310
Not enough data
7.1
307
Not enough data
7.2
294
Not enough data
8.1
305
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
7.9
350
Not enough data
7.9
350
Not enough data
6.9
351
Not enough data
Design
7.8
351
Not enough data
7.3
357
Not enough data
8.1
364
Not enough data
8.1
356
Not enough data
8.3
351
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Not enough data
Engagement
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
499
|
Verified
9.4
200
7.4
454
8.0
181
7.6
435
7.7
177
8.4
490
|
Verified
8.2
183
Feature Not Available
8.2
172
Generative AI
Feature Not Available
7.6
85
Functions
8.1
493
|
Verified
8.7
177
8.1
478
|
Verified
8.6
176
8.0
485
|
Verified
8.9
177
7.9
414
8.1
175
8.0
450
|
Verified
8.2
172
8.2
462
|
Verified
8.6
181
8.0
446
|
Verified
8.5
172
8.0
445
|
Verified
8.4
168
Agentic AI - Contact Center
7.2
6
8.8
12
8.6
7
9.3
12
7.2
6
9.3
12
7.5
6
9.3
12
Administrative
8.3
482
|
Verified
8.3
169
8.4
484
|
Verified
9.1
177
8.4
518
|
Verified
8.9
177
8.7
458
|
Verified
8.4
167
7.9
463
8.3
162
Responses
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Not enough data
Platform
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Not enough data
Autonomy - AI Agents
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Not enough data
Generative AI
7.6
30
Not enough data
7.4
31
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
281
8.1
469
8.2
286
8.6
670
7.9
290
8.6
587
8.3
293
8.9
696
8.1
287
8.8
608
7.8
281
8.3
504
8.1
282
8.6
605
Generative AI
6.9
99
7.7
296
Workforce Management
8.5
283
8.8
609
8.4
284
8.7
567
Call Center Infrastructure (CCI)
8.1
8
8.9
9
8.5
8
8.9
9
8.3
8
8.9
9
7.9
8
8.9
9
Administrative
8.8
290
8.7
597
8.4
289
8.7
626
Generative AI
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Not enough data
Communication
8.0
198
Not enough data
8.2
200
Not enough data
7.7
188
Not enough data
8.1
189
Not enough data
7.5
190
Not enough data
Internal Use
7.8
288
Not enough data
8.0
195
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
193
Not enough data
8.2
194
Not enough data
Generative AI
7.1
35
Not enough data
Self-Service Experience
8.2
164
Not enough data
7.9
168
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
163
Not enough data
Self-Service Platform
7.9
165
Not enough data
8.1
164
Not enough data
7.4
162
Not enough data
8.5
165
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
126
Not enough data
7.4
125
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
135
Not enough data
8.0
134
Not enough data
Feature Not Available
Not enough data
7.6
128
Not enough data
7.3
126
Not enough data
Logging
8.8
143
Not enough data
7.5
126
Not enough data
6.7
129
Not enough data
7.3
131
Not enough data
Feedback
8.3
135
Not enough data
8.0
130
Not enough data
Productivity - Employee Monitoring
8.1
58
Not enough data
8.4
58
Not enough data
8.0
57
Not enough data
7.6
57
Not enough data
Basic Communication - Cloud PBX
8.5
42
9.2
28
8.6
42
9.1
29
8.6
39
9.3
27
8.5
39
8.5
25
8.6
42
8.7
26
8.7
39
9.1
27
Advanced Features - Cloud PBX
8.5
38
9.1
27
8.5
40
9.2
28
Feature Not Available
9.2
28
Feature Not Available
9.2
26
Platform Basics - VoIP Providers
7.8
9
8.6
61
7.8
9
8.7
68
7.8
9
8.4
60
8.0
9
8.1
61
6.7
7
8.0
57
6.4
7
7.9
57
Basic Communication
9.0
311
|
Verified
9.2
1647
|
Verified
5.8
261
7.9
906
|
Verified
7.7
277
8.3
1052
|
Verified
Feature Not Available
7.7
837
7.0
270
|
Verified
8.6
1163
|
Verified
7.6
268
|
Verified
9.1
1343
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
6.0
5
7.8
43
6.3
5
7.8
43
Access
7.8
269
|
Verified
8.0
911
8.2
293
8.2
905
8.1
286
8.5
1043
|
Verified
Advanced Features
7.1
267
8.3
1180
|
Verified
7.0
255
|
Verified
8.6
1245
|
Verified
8.8
301
|
Verified
9.1
1484
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.4
23
Not enough data
Calling
9.0
651
Not enough data
8.0
589
Not enough data
8.6
620
Not enough data
8.7
623
Not enough data
7.6
25
Not enough data
Contacts
8.2
605
Not enough data
8.0
591
Not enough data
7.9
587
Not enough data
Insights
8.4
616
Not enough data
8.2
611
Not enough data
8.0
586
Not enough data
7.1
547
Not enough data
7.3
541
Not enough data
7.5
23
Not enough data
Agentic AI - Audio Conferencing
8.0
5
Not enough data
8.3
5
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
185
|
Verified
Not enough data
8.5
156
Not enough data
8.3
145
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.0
20
Not enough data
8.0
21
Not enough data
7.9
20
Not enough data
7.4
22
Not enough data
7.8
24
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
22
Not enough data
7.7
22
Not enough data
8.4
23
Not enough data
8.3
27
Not enough data
Automation
8.8
28
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
Autonomy
8.1
21
Not enough data
8.2
21
Not enough data
8.5
24
Not enough data
8.3
22
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Nextiva are categorized as Cloud PBX Platforms, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Unique Categories
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, and Customer Self-Service
Nextiva is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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