Compare JustCall and Nextiva 
At a Glance
Market Segments
Small-Business (61.2% of reviews)
Small-Business (77.9% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Starting at $15.00 1 User Per Month
JustCall
Star Rating
(2,375)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansNextiva
Star Rating
(3,481)4.5 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in user experience, with many praising its straightforward usability. Users appreciate how easy it is to navigate the platform, making their daily tasks simpler compared to other VoIP apps.
- According to verified reviews, JustCall stands out for its powerful dialing capabilities, particularly for cold calling. Users highlight features like parallel dialing and power dialing, which enhance connectivity rates and streamline outreach efforts.
- Reviewers mention that Nextiva's customer service is a significant advantage, with many noting the responsiveness and helpfulness of the support team. This level of support is often cited as a key reason for user satisfaction.
- Users say that JustCall offers a collaborative environment, allowing multiple users to access the platform with their own logins. This feature facilitates team communication, enabling teammates to message the same contact and keep conversations visible to all.
- G2 reviewers highlight that Nextiva's setup process is quick and efficient, with many users reporting that they were able to get started in just minutes. This ease of implementation is a significant plus for businesses looking to minimize downtime.
- According to recent feedback, JustCall's ability to search and find various possibilities within the platform is appreciated by users, although some express a desire for more tailored configurations to better fit their specific workflows.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
JustCall
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.6
2,145
9.0
2,789
Ease of Use
8.8
2,193
8.7
2,828
Ease of Setup
8.7
1,919
8.4
2,118
Ease of Admin
8.6
731
8.6
1,989
Quality of Support
8.3
1,987
9.0
2,775
Has the product been a good partner in doing business?
8.7
730
8.8
1,970
Product Direction (% positive)
8.7
2,137
8.3
2,672
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Not enough data
Generative AI
7.5
105
Not enough data
7.7
36
Not enough data
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Not enough data
Platform
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.8
55
Not enough data
8.0
56
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
56
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Not enough data
Dialing Options
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
8.8
14
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Not enough data
Artificial Intelligence - Conversation Intelligence
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Not enough data
Engagement
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
503
|
Verified
9.4
197
7.4
454
8.0
179
7.6
436
7.7
177
8.4
493
|
Verified
8.2
181
Feature Not Available
8.2
171
Generative AI
Feature Not Available
7.6
84
Functions
8.1
493
|
Verified
8.7
176
8.1
478
|
Verified
8.7
176
8.0
485
|
Verified
8.9
177
7.9
415
8.1
174
8.0
450
|
Verified
8.2
172
8.2
463
|
Verified
8.5
179
8.0
446
|
Verified
8.5
172
8.0
445
|
Verified
8.4
168
Agentic AI - Contact Center
7.2
6
8.8
11
8.6
7
9.2
11
7.2
6
9.2
11
7.5
6
9.2
11
Administrative
8.3
483
|
Verified
8.3
170
8.4
484
|
Verified
9.1
178
8.4
520
|
Verified
9.0
178
8.7
459
|
Verified
8.4
168
7.9
463
8.3
163
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
8.1
469
8.2
287
8.6
669
7.9
291
8.6
587
8.3
295
8.9
695
8.1
289
8.8
609
7.8
282
8.3
505
8.1
284
8.6
606
Generative AI
6.9
99
7.7
295
Workforce Management
8.5
284
8.8
610
8.4
285
8.7
568
Call Center Infrastructure (CCI)
8.1
8
8.8
8
8.5
8
8.8
8
8.3
8
8.8
8
7.9
8
8.8
8
Administrative
8.8
292
8.7
597
8.4
290
8.7
627
Generative AI
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Not enough data
Communication
8.0
200
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Not enough data
Internal Use
7.8
286
Not enough data
8.0
198
Not enough data
7.9
193
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Not enough data
Generative AI
7.2
36
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Not enough data
Self-Service Platform
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Logging
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.3
136
Not enough data
8.0
131
Not enough data
Productivity - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
9.4
31
8.6
43
9.1
29
8.6
39
9.4
29
8.5
39
8.5
24
8.6
42
8.6
29
8.7
39
9.0
27
Advanced Features - Cloud PBX
8.5
38
9.1
26
8.5
40
9.2
28
Feature Not Available
9.1
30
Feature Not Available
9.1
27
Platform Basics - VoIP Providers
7.8
9
8.6
60
7.8
10
8.7
70
7.8
9
8.2
59
7.7
10
8.0
62
6.7
7
8.0
55
6.4
7
7.8
55
Basic Communication
9.0
318
|
Verified
9.2
1656
|
Verified
5.9
262
7.9
904
|
Verified
7.7
279
8.3
1053
|
Verified
Feature Not Available
7.7
835
7.0
270
|
Verified
8.6
1163
|
Verified
7.6
268
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
41
Not enough data
7.8
41
6.0
5
7.7
41
6.3
5
7.7
42
Access
7.8
269
|
Verified
8.0
909
8.2
293
8.2
903
8.1
286
8.5
1040
|
Verified
Advanced Features
7.1
267
8.3
1176
|
Verified
7.0
254
|
Verified
8.6
1242
|
Verified
8.8
304
|
Verified
9.1
1485
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.5
23
Not enough data
Calling
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Not enough data
Contacts
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Not enough data
Insights
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Not enough data
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Not enough data
Automation
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Autonomy
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Nextiva are categorized as Cloud PBX Platforms, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Unique Categories
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, and Customer Self-Service
Nextiva is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Hospital & Health Care
6.0%
Insurance
5.6%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
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