# JustCall vs Mitel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that JustCall excels in user-friendliness, with many users highlighting its intuitive interface that makes managing calls and messages seamless. One user noted, "I like how JustCall is very easy to use and user-friendly," which contrasts with Mitel, where some users found the setup and configuration to be more complex.
- **Users say** that JustCall's integration capabilities are a significant advantage, allowing for streamlined communication across various platforms. Reviewers appreciate how it helps them stay organized, while Mitel users have praised its solutions for being easy to implement and integrate, but some still face challenges with configuration.
- **According to verified reviews** , JustCall has a much higher satisfaction score, reflecting its ability to meet user needs effectively. Users have expressed that JustCall is essential for their daily operations, with one stating, "JustCall is my best friend at work," whereas Mitel's lower scores indicate room for improvement in user satisfaction.
- **Reviewers mention** that the quality of support from JustCall is notably better, with many users appreciating the real-time assistance they receive. In contrast, Mitel users have reported mixed experiences with support, indicating that this is an area where JustCall has a clear edge.
- **Users highlight** that Mitel offers strong features for voice and video calls, with high ratings in these areas. However, JustCall's overall performance in call management and messaging features is often seen as more comprehensive, making it a preferred choice for users who prioritize these functionalities.
- **G2 reviewers note** that while Mitel has a solid presence in the mid-market segment, JustCall's focus on small businesses allows it to cater more effectively to the specific needs of smaller teams. This specialization is reflected in the feedback, where JustCall users feel it aligns better with their operational requirements.



| | JustCall | Mitel | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 2,388 | 235 | 
| **Largest Market Segment** | Small-Business (61.2% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | $20.99   /user/month | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- Software Bugs (2 reviews)

---
## Ratings Comparison
| Rating | JustCall | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2158 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 8.8 (2206 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 8.7 (1932 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 8.6 (732 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 8.3 (2000 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (731 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2147 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 321 |
| **Mitel** | N/A | N/A |

#### Ticket and Case Management

| Feature | JustCall | Mitel | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | Mitel | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | 7.2 (129 reviews) | Not enough data | 
| **Voice** | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Mitel | 
|---|---|---|
| **Mobile User Support** | 7.9 (146 reviews) | Not enough data | 
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (150 reviews) | Not enough data | 
| **Integration** | 8.3 (151 reviews) | Not enough data | 
| **Reporting** | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | 8.4 (148 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **Mitel** | N/A | N/A |

#### Lead Facilitation

| Feature | JustCall | Mitel | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 
| **Lead Follow-up** | 7.5 (54 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | Not enough data | 

#### Organization

| Feature | JustCall | Mitel | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 
| **Data Entry** | Feature Not Available | Not enough data | 
| **Integrations / APIs** | Feature Not Available | Not enough data | 

#### Performance Analysis

| Feature | JustCall | Mitel | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | Not enough data | 
| **Peformance Tracking** | 8.0 (56 reviews) | Not enough data | 

#### Sales Analysis

| Feature | JustCall | Mitel | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 628 |
| **Mitel** | N/A | N/A |

#### Dialing Options

| Feature | JustCall | Mitel | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | Not enough data | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.5 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | JustCall | Mitel | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.0 (583 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | JustCall | Mitel | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (545 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.1 (543 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (14 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | Mitel | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.4 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 59 |
| **Mitel** | N/A | N/A |

#### Call Analytics

| Feature | JustCall | Mitel | 
|---|---|---|
| **Call Recording** | 8.7 (55 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | 8.1 (53 reviews) | Not enough data | 
| **Lead Qualification** | 8.1 (53 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | Mitel | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (53 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **Mitel** | N/A | N/A |

#### Text Messaging

| Feature | JustCall | Mitel | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | JustCall | Mitel | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | Not enough data | 
| **Automation** | 8.2 (318 reviews) | Not enough data | 
| **White Label** | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 7.6 (12 reviews) | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **Mitel** | N/A | N/A |

#### Channels

| Feature | JustCall | Mitel | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | JustCall | Mitel | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **Mitel** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | Mitel | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | Mitel | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | Mitel | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 586 |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | JustCall | Mitel | 
|---|---|---|
| **Voice** | 8.7 (504 reviews) ✓ Verified | 8.3 (20 reviews) ✓ Verified | 
| **Social** | 7.4 (454 reviews) | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | 7.6 (436 reviews) | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (495 reviews) ✓ Verified | 7.1 (12 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Functions

| Feature | JustCall | Mitel | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (486 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | 7.9 (415 reviews) | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | 8.2 (464 reviews) ✓ Verified | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Mitel | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | 7.3 (5 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Responses

| Feature | JustCall | Mitel | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | Mitel | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Mitel | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | Mitel | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **Mitel** | N/A | N/A |

#### Workforce Management

| Feature | JustCall | Mitel | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | JustCall | Mitel | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 7.9 (89 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **Mitel** | N/A | N/A |

#### Platform

| Feature | JustCall | Mitel | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | Not enough data | 
| **Mobile Access** | 8.2 (287 reviews) | Not enough data | 
| **Queue Management** | 7.9 (291 reviews) | Not enough data | 
| **Call Routing** | 8.3 (295 reviews) | Not enough data | 
| **Call Back** | 8.1 (289 reviews) | Not enough data | 
| **IVR** | 7.8 (282 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | Not enough data | 

#### Workforce Management

| Feature | JustCall | Mitel | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | Not enough data | 
| **Performance Evaluation** | 8.4 (285 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Mitel | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 322 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | Mitel | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | JustCall | Mitel | 
|---|---|---|
| **Customization ** | 7.8 (287 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | JustCall | Mitel | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | JustCall | Mitel | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 57 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Summarization** | 8.2 (56 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Mitel | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | Mitel | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | Mitel | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | Mitel | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | Mitel | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **Mitel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | JustCall | Mitel | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | Mitel | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | Feature Not Available | Not enough data | 
| **Automated attendant** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 342 |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | JustCall | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | Not enough data | 
| **Call Management** | 8.0 (11 reviews) | Not enough data | 
| **Network monitoring** | 7.8 (9 reviews) | Not enough data | 
| **Integrations** | 7.9 (11 reviews) | Not enough data | 
| **Virtual PBX** | 6.7 (7 reviews) | Not enough data | 
| **SIP trunking services** | 6.4 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | JustCall | Mitel | 
|---|---|---|
| **Phone Calls** | 9.0 (322 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | 5.9 (262 reviews) | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | 7.7 (281 reviews) | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 

#### Access

| Feature | JustCall | Mitel | 
|---|---|---|
| **Software Pairing** | 7.8 (271 reviews) ✓ Verified | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | 8.2 (295 reviews) | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | 8.1 (287 reviews) | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | JustCall | Mitel | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | 7.0 (255 reviews) ✓ Verified | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | 8.8 (106 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | Mitel | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | Mitel | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | Mitel | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | Mitel | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 701 |
| **Mitel** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Not enough data | 

#### Calling

| Feature | JustCall | Mitel | 
|---|---|---|
| **Record Calls** | 9.0 (660 reviews) | Not enough data | 
| **Generate Location** | 8.1 (591 reviews) | Not enough data | 
| **Call Types** | 8.6 (627 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (627 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (28 reviews) | Not enough data | 

#### Contacts

| Feature | JustCall | Mitel | 
|---|---|---|
| **Personalization** | 8.2 (608 reviews) | Not enough data | 
| **Information Locater** | 8.0 (592 reviews) | Not enough data | 
| **Record Prospect Data** | 7.9 (587 reviews) | Not enough data | 

#### Insights

| Feature | JustCall | Mitel | 
|---|---|---|
| **Notes** | 8.4 (622 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (615 reviews) | Not enough data | 
| **Automated Voicemails** | 8.0 (588 reviews) | Not enough data | 
| **Automated Emails** | 7.1 (547 reviews) | Not enough data | 
| **Sorts Prospects** | 7.3 (540 reviews) | Not enough data | 
| **Automated Note Taking** | 7.8 (25 reviews) | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **Mitel** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | Mitel | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | JustCall | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | JustCall | Mitel | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (13 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.1 (9 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 54 |
| **Mitel** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | Mitel | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | Mitel | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (24 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | Mitel | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (25 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | Mitel | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.5 (25 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to JustCall (20):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Mitel (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | Mitel | 
|---|---|---|
| **Small-Business** | 61.2% | 45.0% | 
| **Mid-Market** | 31.7% | 45.9% | 
| **Enterprise** | 7.1% | 9.1% | 

### By Industry

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.8%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1619 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (211 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4198 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4198 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-mitel)